Cannot remove live security platinum

[Jack]

Can you please run the below scans:
STEP 1: Run a HitmanPro scan

1. Download the latest official version of HitmanPro.
   HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
2. Start HitmanPro  by double clicking on the previously downloaded file. and then following the prompts.
   
3. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next .
   
4. Click Activate free license to start the free 30 days trial and remove the malicious files.
   
5. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
   

Add to your next reply, any log that HitmanPro might generate.

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STEP 2: Run a scan with Kaspersky Virus Removal Tool
Click here to download the Kaspersky Virus Removal Tool.

1. Save it to your desktop.
2. Double click the setup file to run it.
3. Follow the onscreen prompts until it is installed
4. Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
   
   • System Memory
   • Hidden startup objects
   • Disk boot sectors
   • Local Disk (C: )
   • Also any other drives (Removable that you may have)
5. Then click on Actions on the left hand side
6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
7. Click on Automatic Scan
8. Now click the Start Scanning button, to run the scan
9. After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side
10. Click Detected threats on the left
11. Now click the Save button, and save it as kaslog.txt to your Desktop
12. Please attach kaslog.txt in your next reply.

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STEP 3: Run Windows Repair All in One

1. Download the Windows Repair All in One utility from the below link.
   WINDOWS REPAIR ALL IN ONE DOWNLOAD LINK  (This link will open a download page in a new window from where you can download Windows Repair All in One Portable version)
2. Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
3. Now open this folder and double-click Repair_Windows.exe.
4. Click the Start Repairs tab on the far right.
5. Click the Start button (bottom right)
   Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
6. Click Unselect All
7. Put a checkmark in the following items:
   
   • Repair Hosts File
   • Remove Temp Files
   • Remove Policies Set By Infections
   Note: Leave everything else unchecked
8. Put a checkmark in Restart System When Finished
9. Now click the Start button (bottom right)

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What's next?

Attach the following logs to your post (You can find here details on how to use the Attachment System):

1.Kaspersky log
3.RogueKiller logs
4.Let me know if you had any problems with the above instructions and also let me know how things are running now!

[grozer]

I finally got some time to run these steps and everything went as expected. I attached the logs for the steps I was asked to complete even though the comments at the end asked for other logs??? System is running very smoothly now.

[Jack]

Unless you are having other problems, it is time to do the final steps.

Remove ComboFix

1. Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
2. In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
3. Follow the prompts on the screen
4. A message should appear confirming that ComboFix was uninstalled

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Remove the OTL utility

Run OTL and hit the CleanUp button. It will remove all the programs we have used plus itself.
Also,you can go to Add or Remove Programs section and remove any other programs that we have used.

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

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Clean your temporary files

1. You can download the TFC utility from the below link
   TFC DOWNLOAD LINK (This link will automatically download Temp File Cleaner on your computer)
2. Please double-click TFC.exe to run it. (Note: If you are running on Vista or 7, right-click on the file and choose Run As Administrator).
3. It will close all programs when run, so make sure you have saved all your work before you begin.
4. Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
5. Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

What's next?

1. I strongly advise you,to start a thread in our Security Configuration Wizard forum, to build up your computer malware defenses.
2. It's good to know that the best way to prevent future infections is to know how to avoid them,so with this in mind I strongly recommend that you read this article on how to avoid computer infections. > How to easily avoid PC infections