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File Recovery Virus Returns, can't beat with previous method
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09-29-2012, 05:47 PM
(This post was last modified: 09-29-2012 06:35 PM by MasterK-Bob.)
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File Recovery Virus Returns, can't beat with previous method
Operating system: Vista
Architecture: 64 bit Antivirus software and on-demand scanners on this system : Ad-Aware, Spybot Search and Destroy. Date and how issue started: About a month ago: I ended up with the File Recovery Virus, I followed all of your instructions and fixed everything. 9/29/12 I was online browsing a few news sites this morning and the virus came back. I used your advice, but unlike last time, when I ran malware bytes it didn't get it at all. It didn't even delete the file recovery desktop icon while running in safemode with networking. Current issues and symptoms: The virus is doing what it does. Also, when I restart the computer and press F8, it just starts up in regular mode anyway. The only way I can get into safemode is via an improper shutdown. Steps taken in order to remove the infection: I've tried to follow the previous instructions that worked before. They did not work this time. REQUESTED LOGS: OTL LOGaswMBR LOG About a month ago my Dell Studio 1555 laptop was infected with the File Recovery Virus. I followed the instructions on your website and it worked great. Somehow while I was on sites I did not think were very questionable, it came back just like before. It didn't mess with my programs quite as much but it still removed icons from my desktop like my recycle bin. I tried to follow the same instructions, but this time Malware bytes did not delete it, and neither did hitman pro which I tried to run after, at which point I gave up and came here. |
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10-01-2012, 11:46 AM
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RE: File Recovery Virus Returns, can't beat with previous method
Hi and welcome to the MalwareTips.com forums!
I'm Jack and I am going to try to assist you with your problem. Please take note of the below:
Before we start: Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. Because of this, I advise you to backup any personal files and folders before you start. Please run the following utility so that we can get a log of your system... STEP 1 : Run a scan with Combofix Please read and follow very carefully the below instructions
Download ComboFix from one of the following locations: COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer) COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer) VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
How to run the Combofix scan :
Additional notes:
What's next? Please post in your next reply: 1.Combofix log 2.Let me know if you had any problems with the above instructions and also let me know how things are running now! |
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