Remove ICE Cyber Crimes Center virus (MoneyPak Scam)

“The ICE Cyber Crimes Center” lock screen is a computer virus (Trojan:W32/Reveton), which will display a bogus notification, that pretends to be from the U.S. Immigration and Customs Enforcement (ICE) Cyber Crimes Center and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.
The ICE Cyber Crimes Center virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine of $400 in the form of a MoneyPak code.
Furthermore, to make this alert seem more authentic, this virus also has the ability to access your installed webcam, so that the bogus ICE Cyber Crimes Center notification shows what is happening in the room.
If your computer is infected with ICE Cyber Crimes Center virus, then you are seeing the below notification:
[Image: ICE Cyber Crimes Center virus]
Cyber criminals often updated the design of this lock screen, however you should always keep in mind that the ICE will never lock down your computer or monitor your online activities.
The message displayed by the threat can be localized depending on the user’s location, with text written in the appropriate language. Depending on the variant, the Trojan may only display a message in the language spoken by its authors, or the country that was intended as the main target of the attack.

The ICE Cyber Crimes Center
The Common Law in the will of Mankind Issuing from the Life of the People
YOUR COMPUTER HAS BEEN BLOCKED!
The work of your computer has been suspended on the grounds of the violation of the law of the United States of America.
Possible violations are described below:
Article – 184. Pornography involving children (under 18 years)
Imprisonment of the term of up to 10-15 years (The use or distribution of pornographic files)
Article – 171. Copyright
Imprisonment for the term of up to 2-5 years (The use or sharing copyrighted files)
Article – 113. The use of unlicensed software
Imprisonment for the term of up to 2 years (The use of unlicensed software)
The first violation may not entail the criminal liability if the payment of the fine in connection with the law of loyalty to the people, on 26 January 2013, in repeated violations of the criminal responsibility is inevitable.
To unlock your computer and to avoid other legal consequences, you are obligated to pay a release fee of $400.
How do I unlock computer using MoneyPak?
1. Find a retail location near you.
2. Look for a MoneyPak in the prepaid section. Take it to the cashier and load it with cash. A service fee of up to $4.95 will apply.
3. To pay fine, you should enter the digits MoneyPak resulting code in the payment form and press Pay MoneyPak.
In connection with the decision of the Government as of January 26, 2013, all of the violations described above could be considered criminal. If the fine has not been paid, you will become the subject of criminal prosecution. The fine is applicable only in the case of a primary violation. In the case of second violation you will appear before the Supreme Court of the USA.
Amount of the fine is $400. Payment must be made within 48 hours after the computer blocking. If the fine has not been paid, you will become the subject of criminal prosecution without the right to pay the fine. The Department of the Fight Against Cyberactivity will confiscate your computer (after 48 hours)
An attempt to unlock the computer by yourself will lead to the full formatting of the operating system. All the files, videos, photos, documents on your computer will be deleted.
All illegal activities conducted through your computer have been recorded in the Police Database, including photos and videos from your camera for further identification. You have been registered by viewing pornography involving minors.
After paying the fine your computer will be unblocked. (In the case of second violation you will become the subject of criminal prosecution without the right to pay the fine!)

Please note: The fine may only be paid within 48 hours, if you let 48 hours pass without payment, the possibility of unlocking your computer expires. In this case a criminal case against you will be initiated automatically.

The ICE Cyber Crimes Center notification is a scam, and you should ignore any alert that this malicious software might generate.
Under no circumstance should you send any money via MoneyPak to these cyber criminals, as this could lead to identity theft,and if you have, you can request a refund from Greendot MoneyPak >> HERE << , stating that the payment was due to a scam and a computer virus. You can also file a complaint at www.IC3.gov.

ICE Cyber Crimes Center Greendot MoneyPak Ransomware – Virus Removal Guide

This page is a comprehensive guide, which will remove the ICE Cyber Crime Center infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point STOP and ask for our assistance.
The ICE Cyber Crime Center will start automatically when you login to your computer and display its screenlocker so that you are unable to access your computer, therefore we will need to remove this infection by using any of the below methods:
OPTION 1: Remove ICE Cyber Crime Center lock screen virus with System Restore
OPTION 2: Remove ICE Cyber Crime Center virus with with HitmanPro Kickstart
OPTION 3: Remove ICE Cyber Crime Center virus with Kaspersky Rescue Disk

OPTION 1: Remove ICE Cyber Crime Center lock screen virus with System Restore

System Restore helps you restore your computer’s system files to an earlier point in time. It’s a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
Because the ICE Cyber Crime Center virus will not allow you to start the computer in Windows regular mode, we will need to start System Restore from the Safe Mode with Command Prompt mode.

STEP 1: Restore Windows to a previous state using System Restore

  1. Reboot your computer into Safe Mode with Command Prompt. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard.
    [Image: F8 key]
    If you are using Windows 8, the trick is to hold the Shift button and gently tap the F8 key repeatedly, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. On the next screen, you will need to click on the Troubleshoot option, then select Advanced Options and select Windows Startup Settings. Click on the Restart button, and you should now be able to see the Advanced Boot Options screen.
  2. Using the arrow keys on your keyboard, select Safe Mode with Command Prompt and press Enter on your keyboard.
    [Image: Starting computer in Safe Mode with Command Prompt]
  3. At the command prompt, type rstrui.exe, and then press ENTER.
    [Image: Start System Restore to remove lock screen virus]
    Alternatively, if you are using Windows Vista, 7 and 8, you can type: C:\windows\system32\rstrui.exe , and press Enter. And if you are a Windows XP user, type C:\windows\system32\restore\rstrui.exe, then press Enter.
  4. System Restore should start, and you will display also a list of restore points. Try using a restore point created just before the date and time the ICE Cyber Crime Center lock screen virus has infected your computer.
    [Image: Restore settings to remove ransomware]
  5. When System Restore has completed its task, start your computer in Windows regular mode, and perform a scan with Malwarebytes Anti-Malware and HitmanPro, as seen in the next step.

STEP 2: Remove ICE Cyber Crime Center malicious files with Malwarebytes Anti-Malware Free

Even after using System Restore,

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the ICE Cyber Crime Center malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for ICE Cyber Crime Center virus as shown below.
    [Image: Malwarebytes Anti-Malware scanning for ICE Cyber Crime Center
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing ICE Cyber Crime Center virus]

STEP 3: Double-check for the ICE Cyber Crime Center virus with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for ICE Cyber Crime Center malicious files.
    HitmanPro detecting for ICE Cyber Crime Center virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove ICE Cyber Crime Center virus.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

OPTION 2: Remove ICE Cyber Crime Center virus with with HitmanPro Kickstart

If you cannot start your computer into Safe Mode with Command Prompt mode, we can use the HitmanPro Kickstart program to bypass ICE Cyber Crime Center lock screen.
As the ICE Cyber Crime Center ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any important data.

  1. Using a “clean” (non-infected) computer, please download HitmanPro Kickstart from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new web page from where you can download HitmanPro Kickstart)
  2. Once HitmanPro has been downloaded, please insert the USB flash drive that you would like to erase and use for the installation of HitmanPro Kickstart. Then double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).
    To create a bootable HitmanPro USB drive, please follow the instructions from this video:
  3. Now, remove the HitmanPro Kickstart USB drive and insert it into the ICE Cyber Crime Center infected computer.
  4. Once you have inserted the HitmanPro Kickstart USB drive, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu.
    [Image: Windows Boot Menu screens]
    The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.
  5. Once you determine the proper key (usually the F11 key) that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Next, please perform a scan with HitmanPro Kickstart as shown in the video below.
  6. HitmanPro will now reboot your computer and Windows should start normally. Then please Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

OPTION 3: Remove ICE Cyber Crime Center virus with Kaspersky Rescue Disk

If any of the above methods did not clean your infected computer, we can use a Kaspersky Rescue Disk Bootable to clean the Windows registry and to perform a system scan to remove the ICE Cyber Crime Center virus.
To create a bootable Kaspersky Rescue Disk, we will need the following items:

  • A clean (non-infected) computer with Internet access
  • A blank DVD or CD
  • A computer with a DVD or CD burner

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

  1. You can download Kaspersky Rescue Disk utility from link below:
    KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will automatically download Kaspersky Rescue Disk (kav_rescue_10.iso) on your computer.)
  2. To create the bootable rescue disk, we will need to use the ImgBurn program. You can download ImgBurn from the below link, then install this program.
    IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download the ImgBurn program)
  3. Insert your blank DVD or CD in your burner, then start ImgBurn and click on the Write image file to disc button.
  4. Under Source click on the Browse for file button, then navigate to the location where you previously saved the Kaspersky Rescue Disk utility (kav_rescue_10.iso), then click on the Write button.
    [Image: Bootable Kaspersky Rescue CD]
    That’s it, ImgBurn will now begin writing your bootable Kaspersky Rescue Disk.

STEP 2: Start your computer using the Kaspersky Rescue Disk

  1. Once you’ve got the Kasperky Rescue Disk in hand, insert it into the infected computer, and turn off and then turn it on again.
  2. As soon as you power it on, you will see a screen that tells you to press any key to enter the menu, so please tap any key to boot your machine from the Kaspersky Rescue Disk.
    [Image: Starting infected computer from Kaspersky Rescue Disk]
  3. In the next screen, you will need to chose a language, then you click on Kaspersky Rescue Disk. Graphic Mode and press ENTER, to start the Kaspersky Rescue Disk.[Image: Kaspersky Rescue Disk Graphic Mode screen]

STEP 3: Scan your system with Kaspersky Rescue Disk

  1. Within a few short seconds you should see the full working environment, with the Kaspersky Rescue Disk screen front and center as shown below.
    [Image: Kaspersky Rescue Disk scanner]
  2. Switch tabs over to the My Update Center, and then click the Start update button to load the latest anti-virus definitions. Please be patience while this process its completed.
    [Image: Updating Kaspersky Rescue Disk antivirus definitions]
  3. Switch back over to the Objects Scan tab, select the drives you want to scan, and then click the Start Objects Scan button.
    [Image: Kaspersky Rescue Disk scan]
  4. When Kaspersky Antivirus will detect the ICE Cyber Crime Center virus, you’ll be prompted to select an action. When this happens, please select Quarantine or Delete to remove this infection from your computer.
    [Image: Kaspersky Rescue Disk prompt]
  5. When the antivirus scan has completed, you can restart back into Windows regular mode, by clicking on the Kaspersky Start button [Image: Kaspersky Rescue Disk Restart button] (lower left corner), and selecting Restart.
    Once your computer will start in Windows regular more, download Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

OPTIONAL: Fix Windows “black screen” error after removing the ICE Cyber Crime Center virus

On some variants of this infection, after removing the ICE Cyber Crime Center virus, instead of loading your Windows desktop you may be shown a Windows with a black background called the Windows Command Prompt. If this happens, we will need to run the below registry fix.

  1. Click on the Windows Command Prompt and type explorer.exe and then press Enter on your keyboard.
    [Image: explorer command]
  2. Your normal Windows desktop should load, then download the below file (ransom-fix.reg) to fix your Windows registry.
    RANSOM FIX DOWNLOAD LINK (This link will automatically download ransom-fix.reg on your computer)
  3. Once the file has been downloaded, double-click on it and when it prompts, please allow the data to be merged into the Windows Registry. This will now fix it so that the normal Windows desktop appears when you login instead of the Command Prompt.
  4. Now reboot your computer and when you next login, you should see your normal desktop.

Your computer should now be free of the ICE Cyber Crime Center infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove ICE Cyber Crime Center Moneypak virus from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.

  • http://www.wickedstitch.com/ Laura Profant Smith

    I cannot thank you guys enough!! My poor son was devastated that he had messed up the computer when the ICE trojan locked our computer. I followed the steps and viola…the computer is back up..only NOW we have several programs in place to stop this from happening again. I will be making a donation as soon as payment from a client comes through! YOU ROCK!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    The 48 hours limit is set because they want to scare and rush the users into sending those MoneyPak vouchers. When the timmer will run out, nothing will happen, the screenlocker will remain, and you still need to remove it from your machine!

    If you cannot boot your machine in any Safe Mode, then you will have to create a HitmanPro Kickstart or Kaspersky Rescue Disk.
    Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    If you have the Kaspersky Rescue Disk use the WinUnlocker command to disinfect your registry.
    If you booted Kaspersky Rescue Disk in the graphic mode, click the button К ; in the bottom right corner of the screen and in the menu select Terminal.

    In the command prompt enter the command windowsunlocker and press Enter on the keyboard.

    Alternatively, you could browse to the infected file, and just delete it from your machine, if you know what you are doing then this is the most fastest way to solve this issue.

    Here are the usual locations for this type of infections. Depending on what operating system are you using, browse to the following paths and search for any randomly named file (eg: daxssda.exe, 1232.exe or skype.dat)

    For Windows XP:

    C:Documents and Settings(Current User random-file.exe
    C:Documents and SettingsAll UsersApplication Datarandom-file.exe
    C:Documents and Settings(Current User)Application Datarandom-file.exe

    For Windows Vista, 7 and 8:

    C:Users(Current User)random-file.exe
    C:ProgramDatarandom-file.exe
    C:Users(Current User)AppDataRoamingrandom-file.exe
    C:Users(Current User)AppDataLocalrandom-file.exe
    C:Documents and Settings(Current User)Local SettingsApplication Datarandom-file.exe

    If you will still have issues, then you will have to create a thread in our Malware Removal Assistance forum: http://malwaretips.com/Forum-Malware-Removal-Assistance
    Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Can you please run a scan with Combofix and post the logs here so that I can get an idea on what’s going on:

    You can download ComboFix from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    Close any open browsers.

    Very Important!!!> Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.

    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    1. Double click on ComboFix.exe & follow the prompts.

    2. Accept the disclaimer and allow to update if it asks

    3. When finished, it shall produce a log for you.

    Notes:

    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.

    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.

    If after the reboot you get errors about programs being marked for deletion then reboot, that will cure it.

    Please post the Combofix, so that I can get an idea on what’s going on.
    Next, please run a scan with HitmanPro and Malwarebytes, then let me know how is your computer running.

  • http://malwaretips.com/ Stelian Pilici

    Hello,

    What kind of laptop/PC are you using? Most likely this is happening because your computer is not booting for the USB, and instead its doing the standard boot.

    The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.

  • Justin

    2 of the options did not work, i dont have a system restore thats earlier then the day i got the virus. booting from a USB did not work. I used Kaspersky on the CDR and got all the way to selecting “graphic mode” but it was then stuck on the loading screen. now i am lost on what to try.

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      If the Kaspersky Rescue Disk cannot use the Graphic mode, then you try the Text mode http://support.kaspersky.com/8097

      Another option is to use the WinUnlocker command to disinfect your registry.
      If you booted Kaspersky Rescue Disk in the graphic mode, click the button К ; in the bottom right corner of the screen and in the menu select Terminal.

      In the command prompt enter the command windowsunlocker and press Enter on the keyboard.

      Alternatively, you could browse to the infected file, and just delete it from your machine, if you know what you are doing then this is the most fastest way to solve this issue.

      Here are the usual locations for this type of infections. Depending on what operating system are you using, browse to the following paths and search for any randomly named file (eg: daxssda.exe, 1232.exe or skype.dat)

      For Windows XP:

      C:Documents and Settings(Current User random-file.exe
      C:Documents and SettingsAll UsersApplication Datarandom-file.exe
      C:Documents and Settings(Current User)Application Datarandom-file.exe

      For Windows Vista, 7 and 8:

      C:Users(Current User)random-file.exe
      C:ProgramDatarandom-file.exe
      C:Users(Current User)AppDataRoamingrandom-file.exe
      C:Users(Current User)AppDataLocalrandom-file.exe
      C:Documents and Settings(Current User)Local SettingsApplication Datarandom-file.exe

      If you will still have issues, then you will have to create a thread in our Malware Removal Assistance forum: http://malwaretips.com/Forum-Malware-Removal-Assistance
      Stay safe!

  • Desperate!

    How can i remove the virus without losing files???

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      You can use any of the 3 methods. You should not lose any kind of documents as none of them will remove personal folders.

      Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    You can try to disconnect, and the reconnect your keyboard cable, or use another USB port for the keyboard.
    As far as booting from the USB, Sony users need to use the F10 OR F2 key (depending on the model) to boot from a CD or USB.
    To boot from USB youc an use these steps:

    1.Shut the PC down completely
    2.Begin tapping the F2 (or F10) key as soon as you press the power button to access BIOS
    3.Use the arrow keys to access the Advanced tab in BIOS
    4.Select External Drive Boot and change the setting to Enabled
    5.Arrow over to the Boot tab and make sure that USB Device is set in the boot order so that it is above the internal hard drive
    6.Arrow over to the Exit heading in BIOS and select Save Changes, press the Enter key
    7.Select Yes and press Enter to confirm the changes
    8.Select Exit Setup and press Enter twice to confirm exit

    If you will still have issues, then you will have to create a thread in our Malware Removal Assistance forum – http://malwaretips.com/Forum-Help-my-PC-is-infected
    Stay safe!

  • jb

    thank you thank you, I tried option 1 and 3 and they didn’t work. tried option 2 and it worked perfect, ill pass on your website to everyone I know.

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    If you booted Kaspersky Rescue Disk in the graphic mode, click the button К ; in the bottom right corner of the screen and in the menu select Terminal.

    In the command prompt enter the command windowsunlocker and press Enter on the keyboard.

    Alternatively, you could browse to the infected file, and just delete it from your machine, if you know what you are doing then this is the most fastest way to solve this issue.

    Here are the usual locations for this type of infections. Depending on what operating system are you using, browse to the following paths and search for any randomly named file (eg: daxssda.exe, 1232.exe or skype.dat)

    For Windows XP:

    C:Documents and Settings(Current User random-file.exe
    C:Documents and SettingsAll UsersApplication Datarandom-file.exe
    C:Documents and Settings(Current User)Application Datarandom-file.exe

    For Windows Vista, 7 and 8:

    C:Users(Current User)random-file.exe
    C:ProgramDatarandom-file.exe
    C:Users(Current User)AppDataRoamingrandom-file.exe
    C:Users(Current User)AppDataLocalrandom-file.exe
    C:Documents and Settings(Current User)Local SettingsApplication Datarandom-file.exe

    If you will still have issues, then you will have to create a thread in our Malware Removal Assistance forum.
    Stay safe!

  • Bakes

    Please help I cant seem to even get my computer to get into the safe mode it just shuts down and reboots and the ice cyber crimes screen comes up

    • http://malwaretips.com/ Stelian Pilici

      Hello Bakes,
      If you cannot load your computer in Safe Mode, then you will have to create a bootable HitmanPro USB stick or Kaspersky Rescue Disk as seen in this guide.

  • Cyn

    Saving my computer right now with your helpful directions. Thank you SO MUCH! I used the hitman pro method to save my computer. thank you again.

  • j

    Thank you for your very concise directions! I thought all was lost, but at your site I found some great help that was easy to understand….and I fixed it!

  • d

    I have the same problem, except I cant get to my main log in(administrator) desktop to do anthything. Once I log in I have that screen with the cyber crimes pop up.. Pleaes help

  • Roy Tyau

    Thank you for being a lifesaver! You offered alternative “if…then” options that other website removal instructions didn’t mention. I was frustrated that my password screen continually kept popping up so I could not get into safe mode. Only after following Method 4 and downloading Hitman Pro Kickstart for free, could I finally delete the ICE Cyber Crimes virus.
    Keep up the good work.

  • http://malwaretips.com/ Stelian Pilici

    Hello John,
    1.Click on the Windows Command Prompt and type explorer.exe and then press Enter on your keyboard.
    2. Your normal Windows desktop should now load. Once the desktop appears, download the below ransom-fix.reg file:
    http://malwaretips.com/attachment.php?aid=4842

    3.Once the file has been downloaded, double-click on it and when it prompts, please allow the data to be merged into the Windows Registry. This will now fix it so that the normal Windows desktop appears when you login instead of the Command Prompt.

    4.Now reboot your computer and when you next login, you should see your normal desktop.

    Stay safe!

  • Andrew

    Hey, apparently i got the virus and i didn’t use my computer for around at least two or three weeks, and the virus went away. Its strange because it locked out my computer and i couldn’t use it. So i guess you can say that i was lucky. So i guess the best solution for it is update your virus protection and always keep up to date and scan your computer

  • Lowell Shatraw

    The preparation of my 8GB flash drive seemed to go well, but at the completion it gave me an error “#5, lock”. The flash drive does not have a lock, I quick formatted it just before trying the install. Any idea why I am getting the error.

  • Brian F

    If you accepted donations you would get a big one from me. I used option two after I used option one (directions from another site but simular) and it was easy and worked like a charm, you are a life saver.

  • N Jones

    Thank you very much for posting these instructions on how to remove this virus. It worked great and the virus was removed. Again thank you

  • Duane

    very good instructions. I typically just pull the drive and connect it to my PC to remove the infected files. Today, however, I had to fix one of these remotely and your tip for launching system restore from the command prompt saved me a lot of time. Was able to restore to a week ago, then reboot to safe mode w/networking and scan with Malwarebytes, clear temp files, and reboot to a clean machine.
    Thanks!

  • Rob M

    Thanks to you and your knowledge I was able to get my computer back up and working normal after having this nasty virus and being locked out. I can’t thank you enough! I will be telling all of my friends and anyone else that will listen! Thanks again.