Remove LiveSupport pop-up virus (Removal Guide)

LiveSupport is a software/call service (+1-855-245-3492) that provides via an hourly charge remote support to fix your computer issues. Once installed however, LiveSupport attempts to upsell various software products including registry and PC optimization programs.
[Image: LiveSupport virus]
LiveSupport is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this program. Very often users have no idea where did it come from, so it’s not surprising at all that most of them assume that LiveSupport is a virus.
LiveSupport is application that displays contact information for a remote support company and suggests that you download a variety of security programs to fix the issues that this program has found on users machines.
Once installed, LiveSupport will automatically start when you login to Windows and constantly display an icon of a support person’s head on the title bar of the active Window. If you click on this icon, you will be shown a screen that promotes their remote support services as well as PCRx Registry Cleaner, Driver Pro, and System Performance Optimizer Pro. The text of the LiveSupport pop-up is:

LiveSupport
Certified Trained Technicians are standing by waiting to assist you resolve all of your PC issues
+1-855-245-3492
Call us now for instant Technical Support and Assistance for PC issues such as network, printer, software installation and much more

[Image: LiveSupport pop-up virus]
LiveSupport it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this LiveSupport. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove LiveSupport (Virus Removal Guide)

This page is a comprehensive guide, which will remove LiveSupport pop-ups from your computer, and any other adware program that may have been installed during the the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall LiveSupport programs from your computer
STEP 2: Remove LiveSupport malicious files with AdwCleaner
STEP 3: Remove LiveSupport registry keys with Junkware Removal Tool
STEP 4: Remove LiveSupport virus with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the LiveSupport infection with HitmanPro

STEP 1 : Uninstall LiveSupport programs from your computer

  1. To uninstall the LiveSupport program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall LiveSupport (PC Utilities Software Limited), PC Fix Speed, PCRx Registry Cleaner, Driver Pro, System Optimizer Pro and any other recently installed or unknown programs from your computer.
    [Image: Uninstall LiveSupport programs from Windows]

Depending on what program has installed LiveSupport infection, the above programs may have a different name or not be installed on your computer. If you cannot find any unwanted programs on your computer, you can proceed with the next step.


STEP 2: Remove LiveSupport malicious files AdwCleaner

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [Image: AdwCleaner Icon]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    [Image: Adwcleaner Scan]
    AdwCleaner will now start to search for LiveSupport malicious files that may be installed on your computer.
  4. To remove the LiveSupport malicious files that were detected in the previous step, please click on the Clean button.
    [Image: AdwCleaner removing infections]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

STEP 3: Remove LiveSupport registry keys Junkware Removal Tool

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the LiveSupport virus.
    [Image: Junkware Removal Tool scanning for LiveSupport virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 4: Remove LiveSupport virus with Malwarebytes Anti-Malware Free

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the LiveSupport malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for LiveSupport virus as shown below.
    [Image: Malwarebytes Anti-Malware scanning for LiveSupport virus]
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing LiveSupport]
  7. Once your computer will restart, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats.

Double-check for the LiveSupport infection with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for LiveSupport malicious files.
    HitmanPro detecting for LiveSupport virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove LiveSupport adware.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

Your computer should now be free of the LiveSupport infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove LiveSupport virus from your machine, please start a new thread in our Malware Removal Assistance

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.