November 13, 2012 By 43 Comments

Remove WhiteSmoke Toolbar (Removal Instructions)

WhiteSmoke Toolbar is a program that has changed your browser home page,installed a unwanted toolbar and changed your default search engine to its own.
White Smoke Toolbar Virus
WhiteSmoke Toolbar got on your computer after you have installed another program that had bundled in their installer the WhiteSmoke Toolbar toolbar.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this WhiteSmoke Toolbar toolbar. Be very careful what you agree to install. Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove WhiteSmoke Toolbar from your browser

STEP 1 : Uninstall WhiteSmoke Toolbar from your computer

WhiteSmoke Toolbar has installed a program (WhiteSmoke Toolbar developed by Resoft. LTD) on your computer, which we will need to uninstall.

  1. To uninstall WhiteSmoke Toolbar program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are a Windows 8 user, you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there, then select Uninstall a program.
  2. Search and uninstall WhiteSmoke Bar Toolbar from your computer.
    WhiteSmoke Toolbar uninstaller

Please note that on some computers these programs might be renamed or missing,search for any program developed by Conduit Ltd or WhiteSmoke Bar, and uninstall it from your computer.

STEP 2 : Remove the WhiteSmoke Toolbar residual damage from your browser

WhiteSmoke Toolbar has installed a browser extension developed by Conduit Ltd, has changed your homepage to isearch.whitesmoke.com, and has changed your default search engine.

Remove WhiteSmoke Toolbar from Internet Explorer

  1. Remove WhiteSmoke Toolbar add-ons from Internet Explorer.
    Open Internet Explorer,then click on the gear icon [Image: Internet Explorer gear icon] (Tools for Windows XP users) at the top (far right) and then  select Manage add-ons.
    Internet Options in IE
    From the Toolbars and Extensions tab, select WhiteSmoke Toolbar, and click Disable.
    [Image: WhiteSmoke Toolbar Internet Explorer add-ons]
  2. Set Internet Explorer default search engine from isearch.whitesmoke.com to Bing.
    To change your default search engine, click on the gear icon [Image: Internet Explorer gear icon] , select Manage Add-ons, and then, under Add-on Types, click Search Providers.
    [Image: Change to default search engine in Internet Explorer]
  3. Change your Internet Explorer homepage from isearch.whitesmoke.com to its default
    To change your homepage, click on the gear icon [Image: Internet Explorer gear icon] , select Internet Explore options, and in the General tab,under the Home page section, click on Use default to restore Internet Explorer default home page.
    [Image: Set Internet Explorer to its default homepage]

Remove WhiteSmoke Toolbar from Mozilla Firefox

  1. Remove WhiteSmoke Toolbar extension from Internet Explorer.
    At the top of the Firefox window, click the orange Firefox button, then select Add-ons.
    Firefox addon menu
    Select the Extensions tab, then remove WhiteSmoke Toolbar extension from Mozilla Firefox.
    [Image: WhiteSmoke Toolbar Firefox extensions]
  2. Reset your default search engine and home page from isearch.whitesmoke.com to their default.
    To reset your search engine and homepage to their default, we will use the SearchReset extension.This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
    You can download SearchReset from the below link, and then we will just need to install it to revert Firefox to its default settings.
    SEARCHRESET DOWNLOAD LINK (This link will open another web page from where you can download the SearchReset Firefox extension)
    [Image: SearchReset Extension for Firefox]

Remove WhiteSmoke Toolbar from Google Chrome

  1. Remove WhiteSmoke Toolbar extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    In the Extensions tab, remove (by clicking on the Recycle Bin) the WhiteSmoke Toolbar extension from your Google Chrome.
    [Image: WhiteSmoke Toolbar Google Chrome extension]
  2. Set Google Chrome default search engine from isearch.whitesmoke.com to google.com.
    Click the Chrome menu Chrome menu , then select Settings and click on Manage search engines in the Search section.
    Select isearch.whitesmoke.com from the list and click the X that appears at the end of the row, then select Google (Default) from the list and make it your default search engine.
    Set Google as your default Search Engine in Chrome
  3. Change Google Chrome homepage from isearch.whitesmoke.com to its default.
    The WhiteSmoke Toolbar has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu , then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove WhiteSmoke Toolbar registry keys with AdwCleaner.

  1. You can download AdwCleaner from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting this utility, close all open programs and internet browsers.
  3. Double click on adwcleaner.exe to run the tool.
  4. Click on Delete, then confirm each time with Ok. Adwcleaner utility
  5. Your computer will be rebooted automatically. A text file will open after the restart.
  6. NEXT, double click on adwcleaner.exe to run the tool.
  7. Click on Uninstall, then confirm with yes to remove this utility from your computer.

STEP 4: Run a computer scan with Malwarebytes Anti-Malware

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process. DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked, then click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for WhiteSmoke Toolbar]
  5. When the Malwarebytes scan will be completed, click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image. Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scans for WhiteSmoke Toolbar
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove WhiteSmoke Toolbar  from your machine, please start a new thread in our Malware Removal Assistance forum.

Filed Under: Adware

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THE 411 ON ME

stelian pilici image

FC Barcelona Fan,starbucks addicted and Geek.
I run my own local computer repair shop.I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

Comments

  1. Jeremy says:
    May 7, 2013 at 9:30 pm

    THANK YOU! Big help and great explanations!

    Reply
    • Jeremy says:
      May 7, 2013 at 9:31 pm

      Did Whitesmoke possibly steal any of my passwords or personal data? Should I change that info?

      Reply
  2. barb says:
    April 25, 2013 at 4:18 am

    I’m not very computer literate, but your explanation and screen pictures made it very easy to resolve my issue with that Whitesmoke. I had downloaded GoogleEarth and got the malware with that download. Thank you so much for posting this!

    Reply
  3. Janell says:
    April 9, 2013 at 2:31 pm

    Thank you!!! a million times over! I am usually pretty careful about stuff like this but I guess one slipped by me. Thanks for reccomending the malware search and destroy stuff as well!

    Reply
  4. Watchkeeper says:
    April 8, 2013 at 3:40 pm

    I don’t know how I got it, but got it I did. Thanks for the very clear instructions on how to remove Whitesmoke (may its sheep die and its camels never find water). No wonder you’re No. 1 on Google!

    Reply
  5. Dianna says:
    March 22, 2013 at 3:47 am

    Wow, thanks so much it helped me a plethora!

    I trust this site and I will recommend to my friends!

    Reply
  6. Joey says:
    March 18, 2013 at 3:08 am

    Thank you so much for taking your time to describe this. My mom got on my PC and got this annoying program on my PC and I freaked out. I googled how to remove it and found this. It worked by step 2, but I went with all steps to make sure everything was good.

    Again, thank you sooo very much for your time on this. Bless you and wish you the best.

    Reply
  7. John says:
    March 8, 2013 at 11:32 am

    Thanks this helped a LOT!

    Reply
  8. Perla says:
    March 7, 2013 at 12:55 am

    OMG!!! Thank you soooo much!!! Love the easy and picture explanation.

    Reply
  9. angela says:
    March 6, 2013 at 6:45 pm

    thanks!!! this toolbar is the worst

    Reply
  10. JP says:
    March 6, 2013 at 4:23 am

    fabulous, great explanation, saved my laptop a trip to the shop.
    btw the link to adw cleaner didn’t work for me might be out of date,

    Reply
  11. Gary says:
    March 5, 2013 at 3:26 pm

    Excellent post. Very clear explanation of all steps and screen shots are so valuable. It amazes me how so many don’t use something so simple as a screen shot. This post should be a model for many others out there offering expert advise on support issues. Love the FC. Thank you.

    Reply
  12. Katie says:
    March 2, 2013 at 8:34 pm

    Thank you sooo soo much. You have no idea how much I appreciate this!!

    Reply
  13. Elizabeth says:
    March 1, 2013 at 9:31 pm

    THANK YOU!!!!! It worked have a blessed day for you have been a blessing for me today’Again thank you for your help.

    Reply
  14. chris says:
    March 1, 2013 at 7:32 pm

    Hi Stelian, thanks, you are a life-saver! Have you ever thought about putting a “donate” PayPal button on your site? that way if someone (like me) used your advice, i could make a donation / payment to you as a thank you. Thanks again for the help!

    Chris

    Reply
  15. JoDee says:
    March 1, 2013 at 6:33 pm

    this worked great except i never get the activation screen from Hitman Pro, so i can’t remove those…they re all tracking cookies anyway. thank you so much!

    Reply
  16. Alan says:
    March 1, 2013 at 1:19 pm

    Thanks very much for your efforts. That was a very annoying experience getting that malware. I downloaded what looked like reputable software from CNET, yet it came with that junk. Why would anyone do that? I am going to pan that software company on a CNET review.

    Reply
  17. Alana says:
    February 26, 2013 at 10:25 pm

    Do you really have to do steps 3 & 4?

    Reply
    • Stelian Pilici says:
      February 27, 2013 at 5:08 am

      Hello Alana,
      After performing Step 2, your computer should be OK. However Step 3 and 4 will detect additional adware and malware, that might be installed on your computer. In the end, this is your choice!
      Stay safe!

      Reply
  18. Piper says:
    February 26, 2013 at 9:35 pm

    Thank you, this was very helpful. I did everything up to Step 3: Remove WhiteSmoke Toolbar registry keys with AdwCleaner, and everything seems to be in order. Whitesmoke is gone and the AdwCleaner isn’t anywhere on my computer. Do I need to do steps 4 and 5 still?

    Thanks

    Reply
  19. Sam says:
    February 25, 2013 at 10:06 am

    if the hitman pro and the malewarebytes didn’t catch anything and the tool bar is gone, does that mean that the problem is solved? aka do I even need to run the ADW?

    Reply
    • Stelian Pilici says:
      February 25, 2013 at 12:14 pm

      Hello Sam,
      Yes, your computer should be cleann now! However you can run Adwcleaner, just to check-up…. it will only take a few seconds to perform a scan, and may remove additioanl adware from your computer!
      Stay safe!

      Reply
  20. Kyle says:
    February 25, 2013 at 2:59 am

    Thank you it helped a little bit, but every time i open up my browser a 2nd tab comes up with white smoke, very annoying.

    Reply
  21. Jim says:
    February 23, 2013 at 4:07 am

    Hitman pro says my trial has expired. Is there any other program I can use to remove the last traces of whitesmoke?

    Reply
  22. V says:
    February 22, 2013 at 3:30 am

    Wow! Seriously, this saved me. Thank you so much!

    Reply
  23. JLR says:
    February 17, 2013 at 6:40 pm

    Dude, you saved me, where do I donate?

    Reply
  24. Jojo says:
    February 15, 2013 at 12:48 am

    Thank you very much for the help. I’m really amazed at how i was able to get rid of whitesmoke with the simply steps you described above. Thanks again.

    Reply
  25. Marty says:
    February 13, 2013 at 9:23 pm

    Thank YOU soooo much! The toolbar has DISAPPEARED, but, I still have some files in my computer with the names Conduit and WhiteSmoke that the anti-malware softwares can’t seem to get rid of, and there is too many of them to delete all with FileAssassin, and it seems that they keep growing, any advice?

    Reply
  26. Sandy says:
    February 9, 2013 at 11:20 pm

    This was Great ….. I got rid of White Smoke and a lot of other problems. The only thing is that Hitman had a lot of Delete failed on the Tracking Cookies. I can’t say THANKS enough.

    Reply
  27. Kelly says:
    February 9, 2013 at 3:15 pm

    This was incredibly helpful! Thank you so much!

    Reply
  28. Sarah says:
    February 8, 2013 at 5:27 pm

    THANK YOU FOR THIS! It worked right away and fixed all of our search engines!!! THANK YOU!

    Reply
  29. Amy says:
    February 4, 2013 at 5:52 pm

    Hi. Thank you SO much for this article! I did everything except I don’t use Internet Explorer or Google Chrome (I do use Google as my homepage though). Do I need to do anything with those anyway?

    I did run malware which found 9 items and I ran HitmanPro which found 35 items. I guess I didn’t realize I could have ignored some of the threats HitmanPro detected as being innocent so I just hit ‘next’ and now I can’t get to my favorite online radio site. Is there any way I can get access to that site again without getting the message “PHP has encountered an Access Violation at 7C810913″? Thanks!

    Reply
    • Stelian Pilici says:
      February 4, 2013 at 6:16 pm

      Hello Amy,
      If you don’t use Chrome or Internet Explorer, then their is no need to do those steps (the Adwcleaner should have cleaned those browsers too)….
      As far as HitmanPro goes, it cannot block you from connecting to a wesite, that PHP error is due to a mysql error… so it’s the website administrator job to fix it. :)

      Reply
  30. Quinten says:
    February 2, 2013 at 5:02 am

    thanks worked right away

    Reply
  31. LarryFormPak says:
    January 30, 2013 at 6:56 am

    Thank you.

    Reply
  32. Carl Nilsson says:
    January 9, 2013 at 9:23 am

    Thanks for your help. My problem began when I downloaded a pdf manual, language swedish, with google chrome. The white smoke programme was not able to find in “add or remove progams” but I found it in the programs list. Later it appeared in even in “add or remove progams”. I took it away 8 times under diffrent names, such as Whitesmoke, WD Smart ware, WS, Soft Ware version updates, Save As

    Reply
  33. Ember Cross says:
    December 18, 2012 at 3:35 am

    Thanks for the help, for some reason whitesmoke never showed up in my software files on my computer but the toolbar and search programs were added to my internet. I went in and deleted everything I had downloaded today that it could have “rode” in with and it still wouldn’t go away and I just couldn’t figure out how to get rid of it.

    Thank you so much for helping solve my problem :)

    Reply
  34. S says:
    November 29, 2012 at 3:04 am

    i basically got the program removed from my computer but the folder just doesn’t wanna leave it stays in my program files regardless of what i try

    iv tried using MS DOS to remove the folder for Christ sakes

    Reply
    • Stelian Pilici says:
      December 3, 2012 at 2:54 am

      Do you still have Malwarebytes still installed?If yes,open MBAM and go to More Tools tab,from there select Run Tool,and browse to the file or folder that you want to remove….After you’ll reset your computer,FileAssasin should get rid of it!

      Reply
  35. Roshan Cader says:
    November 17, 2012 at 12:52 pm

    Thank you very much for the tip. Worked perfectly on my Chrome.
    Thanks again.

    Reply
    • John Martin says:
      February 27, 2013 at 11:22 am

      Many thanks for your invaluable help in removing “White Smoke” from my I/E task bar. Your comments are humbly accepted concerning the downloading from dubious web sites. Ironically this was the very last task on my new Windows 8 laptop. I’ll be more careful in future!

      Thanks again………John

      Reply

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