Remove WhiteSmoke Translator

Remove WhiteSmoke Translator (Uninstall Guide)

WhiteSmoke Translator is “an all-new application that enables you to take any text from any text-based application, and automatically translate it into a destination language”

[Image: icbB50.jpg]

However, when WhiteSmoke Translator is installed on the computer, trojan (MD5: c5a4a504e73fda80390b630643d580b9) is also secretly installed. Besides, WhiteSmoke Translator also installs other adware/malware on the system without confirmation of the user.
Because WhiteSmoke Translator is a malicious software which can severely damage your computer, compromise your credit card security and lead to identity theft,you are strongly advised to follow our WhiteSmoke Translator removal instructions below.

Am I infected with WhiteSmoke Translator ?

This is how the main screen of WhiteSmoke Translator looks:
[Image: icbDD8.jpg]

WhiteSmoke Translator Removal Instructions

STEP 1: Perform a full system scan with Malwarebytes Anti-Malware Free

 

  1. Please download the latest official version of Malwarebytes Anti-Malware Free.
    downloadnow
  2. Install Malwarebytes’ Anti-Malware by double clicking on mbam-setup.
    [Image: mbam1.png]
  3. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: mbam2.png]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: mbam3.PNG]
  5. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: mbam4.png]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for WhiteSmoke Translator malicious files as shown below.
    [Image: mbam5.png]
  7. When the scan is finished a message box will appear, click OK to continue.
    [Image: mbam9.png]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.
    Make sure that everything is Checked (ticked) and click on Remove Selected button.
    [Image: mbam6.png]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.
    If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.
    [Image: mbam10.png]

STEP 6: Perform a system scan with HitmanPro

 

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    downloadnow
  2. Start HitmanPro  by double clicking on the previously downloaded file.
    [Image: hitmanproscan1.png]
    NOTE : If you have problems starting HitmanPro, use the “Force Breach” mode. Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – video)
  3. Click on Next to start a scan for malicious software.
    [Image: hitmanproscan2.png]
  4. The setup screen is displayed, from which you can decide whether  you wish to install HitmanPro on your machine or just perform a one-time scan, select a option  then click on Next to start a system scan
    [Image: hitmanproscan3.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanproscan4.png]
  6. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    After reviewing each malicious object click Next .
    [Image: hitmanproscan5.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanproscan6.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
    [Image: hitmanproscan7.png]

 

STEP 3 : Reset your browser to its default settings (homepage,add-ons and search engine)

For Internet Explorer users

  1. Open Internet Explorer ‘Internet Options
    For Internet Explorer 9 : Click on the gear icon [Image: icongear.jpg] at the top (far right) and click again on Internet Options.
  2. For Internet Explorer 8 : Click on Tools, select Internet Options.[Image: restoreie.png]
  3. Now in the Internet Options dialog box, click on the Advanced tab, click Reset
    [Image: restoreie2.png]
  4. In the Reset Internet Explorer settings section. Click Reset again in the information dialog box.
    [Image: restoreie1.png]
  5. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  6. Close and open Internet Explorer again.

For Mozilla Firefox users

  1. Start Firefox and at the top of the Firefox window, click the Firefox button, go over to the Help menu.Select Restart with Add-ons Disabled,Firefox will start up with the Firefox Safe Mode dialog.
    Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.
    [Image: restorefirefox.png]
  2. Click to put a check mark by Reset all user preferences to Firefox defaults.
    [Image: restorefirefox.png]
  3. To apply your changes, click Make Changes and Restart.
  4. Firefox will restart with your preference settings changed back to the defaults.

For Google Chrome users

  1. Close Google Chrome and then go to Start → Run to open Run box,if you do not see Run option, press Win + R keys to get Run box on the screen.
  2. In the Run box copy the below path according to what system are you using;
    Windows XP users:

    Code:
    %USERPROFILE%\Local Settings\Application Data\GoogleChrome\User Data

    Windows Vista and 7 users:

    Code:
    %LOCALAPPDATA%\Google\Chrome\User Data

    [Image: restorechrome.png]

  3. This will open a new folder that will contain more files and folders. Search for Default folder in the list and Rename it to something random like Old Default.
    [Image: restorechrome2.png]
  4. Start Google Chrome and that’s it , a new Default folder will be created with the default settings.

STEP 4 : Remove the residual damage from WhiteSmoke Translator

WhiteSmoke Translator may also modify your HOSTS file default settings, which can cause browser redirects or errors while trying to access antivirus and security websites.
To protect itself, WhiteSmoke Translator has changed the permissions of the HOSTS file so you can’t edit or delete it.

  1. Please download the following batch file to revert your HOSTS file permissions:
    .bat  hostfix.bat (Size: 134 bytes)
  2. Click on hostfix.bat and allow this file to run.Once it starts you will see a small black window that opens and then quickly goes away, then you should be able access your HOSTS file.
  3. Please download and run the below file from Microsoft to revert your host file to its original settings.Please note that if you have added custom entries to your HOSTS file then you will need to add them again after restoring the default HOSTS file.
    downloadnow

If you are still experiencing problems on your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

2 thoughts on “Remove WhiteSmoke Translator”

  1. Hello Warner,
    Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
    STEP 1 : Run a scan with Combofix
    Download ComboFix from one of the following locations:
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virusscript blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    1. Double click on ComboFix.exe & follow the prompts.
    2. Accept the disclaimer and allow to update if it asks
    3. When finished, it shall produce a log for you.

    Notes:

    1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

    STEP 2: Run a scan with ESET Online Scanner:

    1. Download ESET Online Scanner utility.
      ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3. Check Yes, I accept the Terms of Use
    4. Click the Start button.
    5. Check Scan archives
    6. Push the Start button.
    7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    8. When the scan completes, push Finish

    Waiting for your reply to tell me if your machine is ok and the logs.

  2. Good day, i tried using your instructions to remove the whitesmoke toolbar from chrome in my daughters laptop…. But it came back. Followed your above instructions to the letter. Do you have any other suggestions tgat might help me??
    Thanks, appreciate your info

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