Remove WhiteSmoke Translator

Remove WhiteSmoke Translator (Uninstall Guide)

WhiteSmoke Translator is “an all-new application that enables you to take any text from any text-based application, and automatically translate it into a destination language”

[Image: icbB50.jpg]

However, when WhiteSmoke Translator is installed on the computer, trojan (MD5: c5a4a504e73fda80390b630643d580b9) is also secretly installed. Besides, WhiteSmoke Translator also installs other adware/malware on the system without confirmation of the user.
Because WhiteSmoke Translator is a malicious software which can severely damage your computer, compromise your credit card security and lead to identity theft,you are strongly advised to follow our WhiteSmoke Translator removal instructions below.

Am I infected with WhiteSmoke Translator ?

This is how the main screen of WhiteSmoke Translator looks:
[Image: icbDD8.jpg]

WhiteSmoke Translator Removal Instructions

STEP 1: Perform a full system scan with Malwarebytes Anti-Malware Free

 

  1. Please download the latest official version of Malwarebytes Anti-Malware Free.
  2. Install Malwarebytes’ Anti-Malware by double clicking on mbam-setup.
    [Image: mbam1.png]
  3. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: mbam2.png]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: mbam3.PNG]
  5. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: mbam4.png]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for WhiteSmoke Translator malicious files as shown below.
    [Image: mbam5.png]
  7. When the scan is finished a message box will appear, click OK to continue.
    [Image: mbam9.png]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.
    Make sure that everything is Checked (ticked) and click on Remove Selected button.
    [Image: mbam6.png]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.
    If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.
    [Image: mbam10.png]

STEP 6: Perform a system scan with HitmanPro

 

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
  2. Start HitmanPro  by double clicking on the previously downloaded file.
    [Image: hitmanproscan1.png]
    NOTE : If you have problems starting HitmanPro, use the “Force Breach” mode. Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – video)
  3. Click on Next to start a scan for malicious software.
    [Image: hitmanproscan2.png]
  4. The setup screen is displayed, from which you can decide whether  you wish to install HitmanPro on your machine or just perform a one-time scan, select a option  then click on Next to start a system scan
    [Image: hitmanproscan3.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanproscan4.png]
  6. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    After reviewing each malicious object click Next .
    [Image: hitmanproscan5.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanproscan6.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
    [Image: hitmanproscan7.png]

 

STEP 3 : Reset your browser to its default settings (homepage,add-ons and search engine)

For Internet Explorer users

  1. Open Internet Explorer ‘Internet Options
    For Internet Explorer 9 : Click on the gear icon [Image: icongear.jpg] at the top (far right) and click again on Internet Options.
  2. For Internet Explorer 8 : Click on Tools, select Internet Options.[Image: restoreie.png]
  3. Now in the Internet Options dialog box, click on the Advanced tab, click Reset
    [Image: restoreie2.png]
  4. In the Reset Internet Explorer settings section. Click Reset again in the information dialog box.
    [Image: restoreie1.png]
  5. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  6. Close and open Internet Explorer again.

For Mozilla Firefox users

  1. Start Firefox and at the top of the Firefox window, click the Firefox button, go over to the Help menu.Select Restart with Add-ons Disabled,Firefox will start up with the Firefox Safe Mode dialog.
    Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.
    [Image: restorefirefox.png]
  2. Click to put a check mark by Reset all user preferences to Firefox defaults.
    [Image: restorefirefox.png]
  3. To apply your changes, click Make Changes and Restart.
  4. Firefox will restart with your preference settings changed back to the defaults.

For Google Chrome users

  1. Close Google Chrome and then go to Start → Run to open Run box,if you do not see Run option, press Win + R keys to get Run box on the screen.
  2. In the Run box copy the the below path according to what system are you using;
    Windows XP users:

    Code:
    %USERPROFILE%\Local Settings\Application Data\GoogleChrome\User Data

    Windows Vista and 7 users:

    Code:
    %LOCALAPPDATA%\Google\Chrome\User Data

    [Image: restorechrome.png]

  3. This will open a new folder that will contain more files and folders. Search for Default folder in the list and Rename it to something random like Old Default.
    [Image: restorechrome2.png]
  4. Start Google Chrome and that’s it , a new Default folder will be created with the default settings.

STEP 4 : Remove the residual damage from WhiteSmoke Translator

WhiteSmoke Translator may also modify your HOSTS file default settings, which can cause browser redirects or errors while trying to access antivirus and security websites.
To protect itself, WhiteSmoke Translator has changed the permissions of the HOSTS file so you can’t edit or delete it.

  1. Please download the following batch file to revert your HOSTS file permissions:
    .bat  hostfix.bat (Size: 134 bytes)
  2. Click on hostfix.bat and allow this file to run.Once it starts you will see a small black window that opens and then quickly goes away, then you should be able access your HOSTS file.
  3. Please download and run the below file from Microsoft to revert your host file to its original settings.Please note that if you have added custom entries to your HOSTS file then you will need to add them again after restoring the default HOSTS file.

If you are still experiencing problems on your machine, please start a new thread in our Malware Removal Assistance forum.

IT’S YOUR TURN TO HELP!

If we have managed to help with your computer issues, then please let other people know that this article will help them!
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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ , and I will keep you up-to-date with the latest computer infections and malware threats.

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  • Warner

    Good day, i tried using your instructions to remove the whitesmoke toolbar from chrome in my daughters laptop…. But it came back. Followed your above instructions to the letter. Do you have any other suggestions tgat might help me??
    Thanks, appreciate your info

    • Stelian Pilici

      Hello Warner,
      Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
      STEP 1 : Run a scan with Combofix
      Download ComboFix from one of the following locations:
      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)
      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Very Important! Temporarily disable your anti-virusscript blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me if your machine is ok and the logs.