Remove Windows Personal Doctor

Remove Windows Personal Doctor (Uninstall Guide)

Windows Personal Doctor is a malicious software that will display fake alerts, claiming malware has been detected on your computer.The security alerts are professional looking pop-ups and when you click on them, you’re advised to buy Windows Personal Doctor in order to remove the detected threats.
In reality, none of the reported issues are real, and are only used to scare you into buying Windows Personal Doctor and stealing your personal financial information.
To make matters worse, Windows Personal Doctor installs malicious code that puts you at risk of attack from additional threats.

We strongly advise you to follow our Windows Personal Doctor removal guide and ignore any alerts that this malicious software might generate.Under no circumstance should you buy this rogue security software as this can lead to identity theft.

If you’ve got a Windows Personal Doctor infection , you’ll be seeing this screens :

[Image:  Windows Personal Doctor]

[Image:  Windows Personal Doctor]

Registration codes for Windows Personal Doctor

You can use one of the following registration codes to register this malicious software and stop the fake alerts.

0W000-000B0-00T00-E0020

Please keep in mind that entering the above registration code will NOT remove Windows Personal Doctor  from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide without being interrupted by this rogue.

Removal guide for Windows Personal Doctor

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]
  4. Log on to your computer with a user account that has administrator rights.

STEP 2: Remove Windows Personal Doctor malicious proxy server

Windows Personal Doctor may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start Internet Explorer.
    • For Internet Explorer 9 : Click on the gear icon [Image: icongear.png] at the top (far right) and click again on Internet Options.
    • For Internet Explorer 8 : Click on Tools, select Internet Options.

    [Image: Windows Personal Doctor -ie1]

  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Windows Personal Doctor -ie2]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Windows Personal Doctor -ie3]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Run RKill to terminate known malware processes associated with Windows Personal Doctor.

RKill is a program that attempts to terminate any malicious processes associated with Windows Personal Doctor ,so that your normal security software can then run and clean your computer of infections.

As RKill only terminates a program’s running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.
  2. Double-click on the RKill iconin order to automatically attempt to stop any processes associated with Windows Personal Doctor.
    [Image: Windows Personal Doctorrkill1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: Windows Personal Doctor rkill2]

    • If you receive a message that RKill is an infection, that is a fake warning given by the rogue. As a possible solution we advise you to leave the warning on the screen and then try to run RKill again.Run RKill until the fake program is not visible but not more than ten times.
    • If you continue having problems running RKill, you can download the other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Windows Personal Doctor rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove Windows Personal Doctor malicious files with Malwarebytes Anti-Malware FREE

  1. Please download the latest official version of Malwarebytes Anti-Malware FREE.
  2. Install Malwarebytes’ Anti-Malware by double clicking on mbam-setup.
    [Image: Windows Personal Doctor mbam1.png]
  3. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finishbutton. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Windows Personal Doctor mbam2.png]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: mbam3.PNG]
  5. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: Windows Personal Doctor mbam4.png]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Windows Personal Doctor malicious files as shown below.
    [Image: Windows Personal Doctor mbam5.png]
  7. When the scan is finished a message box will appear, click OK to continue.
    [Image: Windows Personal Doctor mbam9.png]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on Remove Selected button.
    [Image: Windows Personal Doctor mbam6.png]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.
    [Image: Windows Personal Doctor mbam10.png]

STEP 5: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
  2. Start HitmanPro by double clicking on the previously downloaded file.
    [Image: Windows Personal Doctor hitmanproscan1.png]
    NOTE : If you have problems starting HitmanPro, use the “Force Breach” mode. Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – video)
  3. Click on Next to start a scan for malicious software.
    [Image: Windows Personal Doctor hitmanproscan2.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: Windows Personal Doctor hitmanproscan3.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: Windows Personal Doctor hitmanproscan4.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanproscan5.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: Windows Personal Doctor hitmanproscan6.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
    [Image: Windows Personal Doctor hitmanproscan7.png]

STEP 6: Remove the residual damage from Windows Personal Doctor

Windows Personal Doctor may also modify your HOSTS file default settings, which can cause browser redirects or errors while trying to access antivirus and security websites.

To protect itself, Windows Personal Doctor has changed the permissions of the HOSTS file so you can’t edit or delete it.

  1. Please download the following batch fileto revert your HOSTS file permissions:
    .bat hostfix.bat (Size: 134 bytes)
  2. Click on hostfix.bat and allow this file to run.Once it starts you will see a small black window that opens and then quickly goes away, then you should be able access your HOSTS file.
  3. Please download and run the below file from Microsoft to revert your host file to its original settings.Please note that if you have added custom entries to your HOSTS file then you will need to add them again after restoring the default HOSTS file.

If you are still experiencing problems while trying to remove Windows Personal Doctor from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.