Remove XFinity toolbar and xfinity.comcast.net (Uninstall Guide)

XFinity is a program developed Comcast, which is promoted via other free downloads, and once installed on your computer, it will add a toolbar, change your browser homepage and default search engine to xfinity.comcast.net.
Furthermore, this program will display advertisements and sponsored links in your search results, and may collect search terms from your search queries.
[Image: Xfinity toolbar]
XFinity got on your computer after you have installed another free software or add-on that had bundled into their installer this browser hijacker.
For example, when you install vPlay,you will also agree to set xfinity.comcast.net as your default browser home page, and change your default search engine to search.comcast.net.
[Image: Xfinity Search]
However, when you uninstall vPlay from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove XFinity from your favorite web browser manually.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this browser hijacker. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

XFinity toolbar and xfinity.comcast.net – Virus Removal Instructions

STEP 1 : Uninstall XFinity toolbar from your computer

XFinity has installed a program (XFinity Toolbar developed by Comcast) on your computer, which we will need to uninstall.

  1. To uninstall XFinity toolbar program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are a Windows 8 user, you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. Seach and uninstall XFinity Toolbar from your computer.
    [Image: Uninstall XFinity program]

Please note that on some computers this program might be renamed or missing, search for any program developed by Comcast and uninstall it from your computer.


STEP 2 : Remove the XFinity Search residual damage from your browser

Babylon has installed a browser extension, has changed your homepage to xfinity.comcast.net, and has changed your default search engine.

Remove XFinity Toolbar from Internet Explorer

  1. Remove XFinity plugins from Internet Explorer.
    Open Internet Explorer,then click on the gear icon [Image: Internet Explorer gear icon] (Tools for Windows XP users) at the top (far right) and then  select Manage add-ons.
    [Image: Manage Add-ons in Internet Explorer]
    From the Toolbars and Extensions tab, select XFINITY Toolbar, Updater For XFIN_PORTAL and everything related to Visicom Media Inc, then click on Disable.
    [Image: Xfinity Internet Explorer plugins]
  2. Set Internet Explorer default search engine from search.comcast.net to Bing.
    To change your default search engine, click on the gear icon [Image: Internet Explorer gear icon] , select Manage Add-ons, and then, under Add-on Types, click Search Providers.
    Select Bing and on click the Set Default button.
    [Image: XFinity Search Internet Explorer]
    To remove search.comcast.net from Internet Explorer, select XFinity.com Search and click on Remove.
    [Image: XFinity Internet Explorer add-ons].
  3. Change your Internet Explorer home page from xfinity.comcast.net to its default
    To change your home page, click on the gear icon [Image: Internet Explorer gear icon] , select Internet Explore options, and in the General tab,under the Home page section, click on Use default to restore Internet Explorer default home page.
    [Image: Set Internet Explorer to its default homepage]

Remove XFinity Toolbar from Mozilla Firefox

  1. Remove XFinity toolbar extensions from Firefox.
    At the top of the Firefox window, click the orange Firefox button, then select Add-ons.
    Firefox addon menu
    Select the Extensions tab, then remove XFinity Toolbar extension from Mozilla Firefox.
    [Image: Xfinity Firefox extensions]
  2. Reset your default search engine and home page from xfinity.comcast.net to their default.
    To reset your search engine and homepage to their default, we will use the SearchReset extension.This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
    You can download SearchReset from the below link, and then we will just need to install it to revert Firefox to its default settings.
    SEARCHRESET DOWNLOAD LINK (This link will open another web page from where you can download the SearchReset Firefox extension)
    [Image: SearchReset extension]

Remove XFinity from Google Chrome

  • Set Google Chrome default search engine from Xfinity.com Search to Google.
    Click the Chrome menu Chrome menu  button, then select Settings and click on Manage search engines in the Search section.
    In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
    [Image: Xfinity Search Chrome hijack]
    Search for Xfinity.com Search in the Search Engines list, and click the X button that appears at the end of the row.
    [Image: XFinity Search Chrome removal]
  • Change Google Chrome homepage from xfinity.comcast.net to its default.
    The XFinity has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu  button, then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove XFinity registry keys with AdwCleaner.

  1. You can download AdwCleaner from the below link.
    ADWCLEANER DOWNLOAD LINK
     (This link will automatically download AdwCleaner on your computer)
  2. Before starting this utility, close all open programs and internet browsers.
  3. Double click on adwcleaner.exe to run the tool.
  4. Click on Delete, then confirm each time with Ok. Adwcleaner utility
  5. Your computer will be rebooted automatically. A text file will open after the restart.
  6. NEXT, double click on adwcleaner.exe to run the tool.
  7. Click on Uninstall, then confirm with yes to remove this utility from your computer.

STEP 4: Run a computer scan with Malwarebytes Anti-Malware

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process. DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked, then click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for XFinity]
  5. When the Malwarebytes scan will be completed, click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image. Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scans for XFinity
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove XFinity from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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