- May 30, 2015
- 277
360 TSE deleting VPN!
- Thread starter porkpiehat
- Start date
- Status
- May 30, 2015
- 277
- May 30, 2015
- 277
- Jan 8, 2011
- 22,361
Do you have the directory location for the quarantined file(s)?
A quick search of "PrivateInternetAccess detected as virus" and other Antivirus may flag suspicious behaviour. So I don't have the answer to resolve your current issue.
You can use their Customer Support support@360safe.com
A quick search of "PrivateInternetAccess detected as virus" and other Antivirus may flag suspicious behaviour. So I don't have the answer to resolve your current issue.
You can use their Customer Support support@360safe.com
- Mar 15, 2011
- 13,070
For the meantime try to reduce some settings if the FP are still persist, as always the QVM for sure will be the culprit of falsified detection.
- Jun 14, 2015
- 857
Click the menu button in 360, click Feedback, click "Report false positive..."
Be sure it's a false positive though...check with VirusTotal.
Did your "efforts to whitelist it" actually get it whitelisted?
Be sure it's a false positive though...check with VirusTotal.
Did your "efforts to whitelist it" actually get it whitelisted?
- May 30, 2015
- 277
on the Desktop computer,no. The files were deleted, but on the laptop, yes.. whitelisted, with no problems as yet!
- Jun 14, 2015
- 857
You have to go to the quarantine and restore the files with the trust option.
You can also toggle the "Action on threat detection" to "Ask..." rather than "Quarantine..." in settings.
- May 30, 2015
- 277
Yes, that worked on the laptop, but the on the desktop, even though the files restored with the trust option, every time I tried to connect via the VPN it would quarantine them as a Trojan.. so needless to say the files are no longer on the computer, and I'll have to reinstall the VPN again..
- Jun 14, 2015
- 857
I've run into a similar problem: files I know I put on the trust list are getting flagged again, where I have to add them to the trust list again. It wasn't immediate (few days apart), so I don't know what is going on there.
False-positives are one thing, but the same false-positives recurring regularly is not going to work for me (or the wife); I uninstalled it and am trying other products.
False-positives are one thing, but the same false-positives recurring regularly is not going to work for me (or the wife); I uninstalled it and am trying other products.
- Aug 12, 2014
- 20
We will check this issue. Please add the application folder into the Trust List to skip the false positive.
And would you please provide the installation link and package for this PrivateInternetAccess to us for further analysis?
Please contact our support team with email to support@360safe.com
Best Regards
All the best wishes to all the warmhearted users in MT
Last edited:
- May 30, 2015
- 277
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