Solved Ads by AdsAlert will not go away. Please help!

[KittyFranklin]

I have done everything in this post: http://malwaretips.com/blogs/ads-by-adsalert-removal/

Including running Emsisoft Emergency Kit.

Nothing worked. Ads by AdsAlert is still alive and well eating my computer alive!

Please help!

 

[KittyFranklin]

FRST scan results are attached.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

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• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
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  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
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That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
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Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



You're missing Addition.txt report.

 

[KittyFranklin]

Thank you TwinHeadedEagle.

I found another article online, and it said to create another "person" in my chrome browser settings, then delete the "person" that was already there. So I did that, and Ads by AdsAlert has not shown its face anymore since then. However, I did get another pop up from another Deals by something or other, I will make sure to take note of the Ad's name if it happens again.

I am glad ads by adsalert isn't bothering me anymore, but there is obviously still something on my computer, otherwise the other popup wouldn't have happened. so I will let you know on this thread when I see another popup.

The other thing, is that I was not aware that all my bookmarks and chrome's memory was going to disappear when I removed the "person" from my chrome settings, so I was annoyed about that, but it's not the end of the world. Just have to type everything out now, when before I was used to shortcuts of just typing one or two letters to get to a website. Most of my bookmarks were articles or recipes I was saving to read (or make) at a later date, but never got around to anyway, so that really isn't too much of a bother. It forced me to tidy up

I'll let you know here when another popup happens. Thank you for your help!

 

[TwinHeadedEagle]

Okay, if you still need my help, upload missing Addition.txt report.

 

[KittyFranklin]

Sorry, Here is the Addition.txt report. Thank you for any of your help. Chrome is still getting an extension each day, even though I delete it. Now it is called the Anti porn extension...

 

[KittyFranklin]

I just restarted my computer and reopened Chrome to see if the extension came back, and there was no extension. After about 10 minutes of using the internet, an Ads by AdsAlert popup happened. So annoying. So it's still on my computer somewhere, which is what I assumed. I attached a screenshot of the popup. Also, I checked my extensions in Chrome and there isn't any at the moment.

Let me know if there are any other scans I can do for you to check the results.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



After this, please reinstall Google Chrome, because it is altered by malware.

 

[KittyFranklin]

Okay, I did everything in your instructions. Attached is the Fixlog.txt

Also, I uninstalled Google Chrome, and it is having problems being reinstalled. I also realized that Mozilla firefox is also having the same ad pop up problems as chrome, so I uninstalled that and reinstalled it. Next I am going to uninstall internet explorer and reinstall it.

 

[KittyFranklin]

Nevermind about internet explorer. I guess I can't uninstall that... Can internet explorer be infected too?

 

[TwinHeadedEagle]

Yes it can be infected. How is your PC behaving now?

 

[KittyFranklin]

My computer seems fine at the moment. I am not able to use chrome because it won't install. Other people are having problems installing chrome as well.

I am now using Firefox and it has been working just fine since I uninstalled it and reinstalled it.

If internet exlporer can be infected, but I can't uninstall and reinstall it, how would I be able to get rid of the infection on IE?

I will let you know if I experience any more popups.

What did the fixlog tell you? Any info?

 

[TwinHeadedEagle]

Yes, there was a infection on your PC. Do you have problems with IE?

What happens when you try to instal Chrome?

 

[KittyFranklin]

What do I do to get rid of the infection on my PC?

When I tried to install Chrome, it would say the installation failed. I just tried it again and now it worked, so Chrome is installed now.

So far I have not seen any problems with Internet Explorer.

And since I have uninstalled and reinstalled Firefox, there have been no popups (that's what I've been using today).

I just reinstalled Chrome so I will see how that goes and report back here if I get any popups anywhere.

 

[TwinHeadedEagle]

Good, keep me updated, PC should be clean now.

 

[KittyFranklin]

Yay, Thank you! It does seem like everything is working fine now. I have not had any problems since I did the fixlog thing

 

[KittyFranklin]

I will let you know if I ever see another popup. Thank you!