Help! I've tried all 5 steps listed on your site to remove the Ads by Record Page virus and it still persists. I noticed however that removing the virus from the programs list in Control Panel has been fruitless and although I was able to download and save Revo Uninstaller, I was unable to open it and so it never ran.
Ads by Record Page _ Persistent
- Thread starter wildflower112
- Start date
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
Scan with Farbar Recovery Scan Tool
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Hi Twinheadedeagle,
It has been more than three days since you sent your last message. I noted that the thread would have been closed if I took longer to respond, however I had a number of things to attend to but should be around to be able to sort this out now. I apologize for the delay in my response. Is it possible to resume this thread?
I began the scan using the Farbar Recovery Tool...
Regards,
Heather
It has been more than three days since you sent your last message. I noted that the thread would have been closed if I took longer to respond, however I had a number of things to attend to but should be around to be able to sort this out now. I apologize for the delay in my response. Is it possible to resume this thread?
I began the scan using the Farbar Recovery Tool...
Regards,
Heather
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
Scan with Farbar Recovery Scan Tool
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
- Mar 8, 2013
- 22,627
I am here! Attached are the files you requested from the FarBar Recovery Scan. Kindly note that I had already run this tool previously based on instructions I had received through a friend butthe results were unsuccessful. So the FRST.txt file was run again today while the Addition.txt was run on August 3rd.
- Mar 8, 2013
- 22,627
Unfortunately, I cannot access the administrator accounts. I have had some issues in the past where my user profiles with administrative privileges had stopped working. Specifically, I see the following prompt: "The User Profile Service failed the logon. User profile cannot be loaded." So I have had to create new profiles over time. This has happened twice with the most recent one occurring last year, thus I have had to use the Guest profile to be able to use my computer. It still allows me to carry out some higher level actions by prompting me to enter the password I used from the administrator profiles. But this does not always work, depending on the level of task I am trying to accomplish.
I do hope you can still help...
I do hope you can still help...
- Mar 8, 2013
- 22,627
I understand.
Does that mean however that it is not possible to solve this problem from the Guest Account at all?
In either case, could you provide suggestions for alternative avenues that I could try or may have to resort to? Or is it that that I have to replace my laptop??
Thanks.
Does that mean however that it is not possible to solve this problem from the Guest Account at all?
In either case, could you provide suggestions for alternative avenues that I could try or may have to resort to? Or is it that that I have to replace my laptop??
Thanks.
- Mar 8, 2013
- 22,627
No. I have 2 with administrator privileges and both are inaccessible and give the same prompt I mentioned before.
- Mar 8, 2013
- 22,627
My boyfriend tells me he has. However, he isn't here right now and I am not sure how to. But am willing to learn.
- Mar 8, 2013
- 22,627
- Mar 8, 2013
- 22,627
- Mar 8, 2013
- 22,627
Hmm. What is the Check Disk? Should that prompt have started some process? As I am not seeing anything to suggest that it has.
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