At Wits end - Infected with Buzzdocks and Positive Ads

SpiderX

New Member
Thread author
Jan 30, 2015
3
Hi guys, I'm at my wits end. I've tried all the above, the guides on this site and I still can't get my computer clean. I've never failed this bad before, can someone out there give me a hand? Thanks
 

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TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




warning.gif
Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




warning.gif
Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
  • Microsoft Security Essentials
  • AVG Antivirus

Uninstallation procedure:
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.




51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

SpiderX

New Member
Thread author
Jan 30, 2015
3
Zoek.exe v5.0.0.0 Updated 27-01-2015
Tool run by Michael on 02/02/2015 at 0:02:45.73.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Michael\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

02/02/2015 12:04:57 AM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\PROGRA~2\MyFree Codec deleted successfully
C:\PROGRA~2\NCSOFT deleted successfully
C:\PROGRA~2\Origin Games deleted successfully
C:\PROGRA~2\Zenimax Online deleted successfully
C:\PROGRA~2\COMMON~1\eSellerate deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\Users\Michael\AppData\Roaming\2925 deleted successfully
C:\Users\Michael\AppData\Roaming\CyberLink deleted successfully
C:\Users\Michael\AppData\Roaming\Logitech deleted successfully
C:\Users\Michael\AppData\Roaming\Media Converter deleted successfully
C:\Users\Michael\AppData\Roaming\NCSOFT deleted successfully
C:\Users\Michael\AppData\Roaming\TP deleted successfully
C:\Users\Michael\AppData\Local\NCSOFT deleted successfully
C:\Users\MomentumImages\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\Users\Michael\.android deleted
C:\PROGRA~2\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml deleted
C:\found.000 deleted
C:\found.001 deleted
C:\PROGRA~3\MAGIX deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Michael\AppData\Local\Wondershare deleted
C:\Users\MomentumImages\AppData\Local\Wondershare deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wondershare deleted
C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow\AVG SafeGuard toolbar deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
"C:\PROGRA~2\COMMON~1\Wondershare\Wondershare Helper Compact\CBSCreateVC.dll" deleted
"C:\PROGRA~2\COMMON~1\Wondershare\Wondershare Helper Compact\CBSProducstInfo.dll" deleted
"C:\PROGRA~2\COMMON~1\Wondershare\Wondershare Helper Compact\DAQExp.dll" deleted
"C:\PROGRA~2\COMMON~1\Wondershare\Wondershare Helper Compact\WSHelper.exe" deleted
"C:\PROGRA~2\COMMON~1\Wondershare" deleted
"C:\PROGRA~2\COMMON~1\Wondershare\Wondershare Helper Compact" deleted

==== Chromium Look ======================

Google Chrome Version: 40.0.2214.94 (Possible outdated, latest Stable version: 40.0.2214.93)

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
omaonpoimgkmbllpdihbnmgphjoipdhf - C:\Program Files (x86)\Logitech\Harmony Remote Driver\harmony_chrome.crx[01/05/2012 09:45 PM]

Google Voice Search Hotword (Beta) - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Google Cast - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\boadgeojelhgndaghljhdicfkmllpafd
Pushbullet - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\chlffgpmiacpedhhbkiomidkjlcfhogd
Dark Vibe - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\dkckeanhmkjaechlhllmapjaaglgpcbj
Logitech Smooth Scrolling - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\dkpejdfnpdkhifgbancbammdijojoffk
Stylish - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\fjnbnpbmkenffdnngjfgmeleoegfcffe
Simple Scrollbars X - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\lagmbbmdlgjncefjognkcadapmmkmphe
Autofill - Michael\AppData\Local\Google\Chrome\User Data\Default\Extensions\nlmmgnhgdeffjkdckmikfpnddkbbfkkk
Google Voice Search Hotword (Beta) - MomentumImages\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
AdBlock - MomentumImages\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom

==== Chromium Fix ======================

C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_toolbar.avg.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_toolbar.avg.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.lyricsondemand.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.lyricsondemand.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.extcontent00.extcontent.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.extcontent00.extcontent.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\MomentumImages\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_service.password-find.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_service.password-find.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_services.webspectator.biz_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_services.webspectator.biz_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.albertahealthservices.ca_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.albertahealthservices.ca_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_deals.kinja.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_deals.kinja.com_0.localstorage-journal deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.goodsearch.com_0.localstorage deleted successfully
C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.goodsearch.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://asus.msn.com"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://asus.msn.com"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{38C0CD58-0751-4B00-A254-0A42D43B6B03}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"
{38C0CD58-0751-4B00-A254-0A42D43B6B03} Google Url="https://www.google.com/search?q={searchTerms}"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Michael\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Michael\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\MomentumImages\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\MomentumImages\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\MomentumImages\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=127 folders=68 35615739 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Michael\AppData\Local\Temp will be emptied at reboot
C:\Users\MomentumImages\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Michael\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 02/02/2015 at 0:26:37.83 ======================
 

SpiderX

New Member
Thread author
Jan 30, 2015
3
I went to IE to check to see if it was infected, it wasn't. So I uninstalled Chrome and reinstalled it and it seems to be gone. Is this something that can infect just one browser? It's been forever since I've had to deal with something like this, so it's all new to me again.
 

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