Bug of Qihoo 360 Internet security

[breathejustice]

I have installed Qihoo 360 internet security,
but I cannot find any option about Anti-keylogger (My computer is i7-core, Windows 8.1).

The first figure in below is the capture of my 360 IS, and in the left side only Webcam protection exists.
The second figure in below is the capture of 360 IS from Qihoo websites, but in the left side there are two selection menu such as Webcam protection and Anti-Keylogger.

How can I fix this problem ??



This is capture from my computer

This is capture from website of Qihoo

 

[viktik]

Is there a working keyboard connected to the system?

 

[kiric96]

it is may be an error, since a long time ago qihoo IS does not receive any update, and also there is the fact that you are using a x64 version. I read from somewhere that some options are not compatible in x64 versions /this is for all programs/, this may be your case.

 

[breathejustice]

Is there a working keyboard connected to the system?

I use a laptop computer, so that it has only one keyboard attached in the laptop inself.

 

[breathejustice]

it is may be an error, since a long time ago qihoo IS does not receive any update, and also there is the fact that you are using a x64 version. I read from somewhere that some options are not compatible in x64 versions /this is for all programs/, this may be your case.

So, it is a known bug in only 64bit computer, or Qihoo does not support anti-keylogger for a x64 computer

 

[marg]

I have Win 7 PC 64 bit. Anti Keylogger is activated. Maybe you should re-install 360 IS. Are you running Win 8 by chance?

 

[breathejustice]

I have Win 7 PC 64 bit. Anti Keylogger is activated. Maybe you should re-install 360 IS. Are you running Win 8 by chance?

Yes...My OS is Windows 8.1..
I have re-installed several times after completely uninstalling...
But the Anti-keylogger does not show...

 

[kiric96]

Yes...My OS is Windows 8.1..
I have re-installed several times after completely uninstalling...
But the Anti-keylogger does not show...

well at least in x32 version it works, may be keylogger feature is not supported in x64 version... try to install it into a VM and see what happens

 

[3link9]

Weird, Im using x64 win 8.1 and Anti-Keylogger did show. Have you tried contacting their support?

 

[breathejustice]

Weird, Im using x64 win 8.1 and Anti-Keylogger did show. Have you tried contacting their support?

Do they have a suppot ?
How can I contact them ?

 

[kiric96]

yes, just contact them via this mail support@360safe.com they have an excelent support

 

[MobilePCTech]

Do they have a support ?
How can I contact them ?

You are the only one reporting this problem that I have seen so I'd reinstall it. Working fine on my 7x64.

 

[3link9]

Do they have a suppot ?
How can I contact them ?

Just like @gricardo21 mentioned, email them at support@360safe.com their support is usually good.

 

[MikeV]

So, it is a known bug in only 64bit computer, or Qihoo does not support anti-keylogger for a x64 computer

This is WRONG......i use 360 internet security on my own production machine (windows 7 ultimate sp1 x64) and everything works perfect:

 

[MikeV]

I have installed Qihoo 360 internet security,
but I cannot find any option about Anti-keylogger (My computer is i7-core, Windows 8.1).

The first figure in below is the capture of my 360 IS, and in the left side only Webcam protection exists.
The second figure in below is the capture of 360 IS from Qihoo websites, but in the left side there are two selection menu such as Webcam protection and Anti-Keylogger.

How can I fix this problem ??



This is capture from my computer

This is capture from website of Qihoo

Download the product from the official Qihoo website & re-install it

 

[breathejustice]

Answer from Qihoo support: It's a bug

Here is the email from Qihoo support.

Thank you for your support to 360safe.
Sorry for the inconvenience caused.
Currently the anti-keylogger function does not support Windows8/8.1 64bit system, and we are working hard to fix it.
So again, thank you and please feel free to contact us anytime you have any question or suggestion about our product.
Kind regards,
Emily
Qihoo 360 Support Team
Email: support@360safe.com
• Welcome to visit our website: http://www.360safe.com/
• Like us on Facebook: http://www.facebook.com/360safecenter
• Follow us on Twitter: https://twitter.com/360safecenter
• Leave your comment for us on CNET to encourage us to keep improving.
http://download.cnet.com/360-Total-Security/3000-2239_4-76145154.html

 

[YuanJiawj]

wow was a fast reply @breathejustice, maybe u can change to Q360TS or try use any Anti-keylogger

 

[MikeV]

Answer from Qihoo support: It's a bug

Here is the email from Qihoo support.

Thank you for your support to 360safe.
Sorry for the inconvenience caused.
Currently the anti-keylogger function does not support Windows8/8.1 64bit system, and we are working hard to fix it.
So again, thank you and please feel free to contact us anytime you have any question or suggestion about our product.
Kind regards,
Emily
Qihoo 360 Support Team
Email: support@360safe.com
• Welcome to visit our website: http://www.360safe.com/
• Like us on Facebook: http://www.facebook.com/360safecenter
• Follow us on Twitter: https://twitter.com/360safecenter
• Leave your comment for us on CNET to encourage us to keep improving.
http://download.cnet.com/360-Total-Security/3000-2239_4-76145154.html

That's NOT a bug. They will simply add windows 8, 8.1 keylogger support soon.That's why you don't see any keylogger protection button.
You could say that it is a bug if you would see the keylogger button which it's supposed to work but it doesn't.

 

[marg]

Nice fast reply from Quihoo.! They will most likely get it fixed soon. Win 8 is fairly new.

 

[3link9]

They must have removed it then, because when I used it a couple of months ago, I had the button (win 8.1)