Solved cannot access internet after running adwcleaner

mamama285

New Member
Thread author
Jan 30, 2015
8
Cannot access internet after running adwcleaner in attempt to clear malware bestsaveforyou. WiFi is working fine so it's a problem in my comp. Tried resetting ipv4 6 using cmd. Tried scanning for malicious file. Windows 8. Thanks in advance.

I got two files for Adwcleaner scan log.


# AdwCleaner v4.109 - Report created 30/01/2015 at 10:25:41
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : MAYM - ASUS
# Running from : C:\Users\MAYM\Downloads\adwcleaner_4.109.exe
# Option : Scan

***** [ Services ] *****

Service Found : hshld
Service Found : hsstrayservice
Service Found : hsswd

***** [ Files / Folders ] *****

File Found : C:\Windows\System32\drivers\hssdrv6.sys
File Found : C:\Windows\System32\drivers\taphss6.sys
Folder Found : C:\Program Files (x86)\500Couponus
Folder Found : C:\Program Files (x86)\DigiSeavero
Folder Found : C:\Program Files (x86)\DigiSeavero
Folder Found : C:\Program Files (x86)\ExstraCoupoN
Folder Found : C:\Program Files (x86)\ExstraCoupoN
Folder Found : C:\Program Files (x86)\Happy2oSavE
Folder Found : C:\Program Files (x86)\Happy2oSavE
Folder Found : C:\Program Files (x86)\hotspot shield
Folder Found : C:\Program Files (x86)\SaveLLoaTs
Folder Found : C:\Program Files (x86)\Unisales
Folder Found : C:\Program Files (x86)\Uonisaleso
Folder Found : C:\ProgramData\863c7b8db5ddbf16
Folder Found : C:\ProgramData\9672741948256796438
Folder Found : C:\ProgramData\DigiSeavero
Folder Found : C:\ProgramData\DigiSeavero
Folder Found : C:\ProgramData\ExstraCoupoN
Folder Found : C:\ProgramData\ExstraCoupoN
Folder Found : C:\ProgramData\Happy2oSavE
Folder Found : C:\ProgramData\Happy2oSavE
Folder Found : C:\ProgramData\hgidnmoaghbbccnhpnpjhamkhgljkmfg
Folder Found : C:\ProgramData\hotspot shield
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\hotspot shield
Folder Found : C:\ProgramData\mjndbmolmlgkkngbohmjbdinepjcgldn
Folder Found : C:\ProgramData\null
Folder Found : C:\ProgramData\Uniblue
Folder Found : C:\ProgramData\Uniblue\DriverScanner
Folder Found : C:\Users\MAYM\AppData\Roaming\EZDownloader
Folder Found : C:\Users\MAYM\AppData\Roaming\hotspot shield
Folder Found : C:\Windows\SysWOW64\hotspot shield

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>
Key Found : HKCU\Software\anchorfree
Key Found : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Found : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Found : HKCU\Software\InstallCore
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4e773dff-0635-4589-99bb-506802950ff8}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4e773dff-0635-4589-99bb-506802950ff8}
Key Found : [x64] HKCU\Software\anchorfree
Key Found : [x64] HKCU\Software\InstallCore
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Found : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}
Key Found : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Found : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Found : HKLM\SOFTWARE\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{4e773dff-0635-4589-99bb-506802950ff8}
Key Found : HKLM\SOFTWARE\Classes\driverscanner
Key Found : HKLM\SOFTWARE\Classes\P07d082bf_6148_4f84_a6f6_c8e696632021_.P07d082bf_6148_4f84_a6f6_c8e696632021_
Key Found : HKLM\SOFTWARE\Classes\P07d082bf_6148_4f84_a6f6_c8e696632021_.P07d082bf_6148_4f84_a6f6_c8e696632021_.9
Key Found : HKLM\SOFTWARE\Classes\P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_
Key Found : HKLM\SOFTWARE\Classes\P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.9
Key Found : HKLM\SOFTWARE\Classes\P383d559d_37b7_4f75_b89d_2115c4cf93d5_.P383d559d_37b7_4f75_b89d_2115c4cf93d5_
Key Found : HKLM\SOFTWARE\Classes\P383d559d_37b7_4f75_b89d_2115c4cf93d5_.P383d559d_37b7_4f75_b89d_2115c4cf93d5_.9
Key Found : HKLM\SOFTWARE\Classes\P4e773dff_0635_4589_99bb_506802950ff8_.P4e773dff_0635_4589_99bb_506802950ff8_
Key Found : HKLM\SOFTWARE\Classes\P4e773dff_0635_4589_99bb_506802950ff8_.P4e773dff_0635_4589_99bb_506802950ff8_.9
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{230332DF-D235-47EE-BC42-60860EF144CD}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{E0D6077D-7186-48B2-A6C6-2F7C533E8CFF}
Key Found : HKLM\SOFTWARE\hotspotshield
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4e773dff-0635-4589-99bb-506802950ff8}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{7254d244}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4820778D-AB0D-6D18-C316-52A6A0E1D507}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7223EDAC-E091-B3C1-BD91-B66CE557800F}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E957849A-94AC-6F46-4623-C31474E3C170}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\hotspotshield
Key Found : HKLM\SOFTWARE\Uniblue
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{4e773dff-0635-4589-99bb-506802950ff8}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

Setting Found : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxp://websearch.thesearchpage.info/?pid=20495&r=2015/01/13&hid=10660115926853371194&lg=EN&cc=GB&unqvl=74
Setting Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page] - hxxp://websearch.thesearchpage.info/?pid=20495&r=2015/01/13&hid=10660115926853371194&lg=EN&cc=GB&unqvl=74

-\\ Mozilla Firefox v


-\\ Google Chrome v39.0.2171.99

[C:\Users\MAYM\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Startup_URLs] : hxxp://start.mysearchdial.com/?f=1&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0EzztAzy0D0F0D0AtDtByByE0Czz0E0EtN0D0Tzu0CyCtBzytN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=1102730248&ir=
[C:\Users\MAYM\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Startup_URLs] : hxxp://websearch.thesearchpage.info/?pid=20495&r=2015/01/13&hid=10660115926853371194&lg=EN&cc=GB&unqvl=74

*************************

AdwCleaner[R0].txt - [7964 octets] - [30/01/2015 10:25:41]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [8024 octets] ##########

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# AdwCleaner v4.109 - Report created 30/01/2015 at 10:28:46
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : MAYM - ASUS
# Running from : C:\Users\MAYM\Downloads\adwcleaner_4.109.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : hshld
[#] Service Deleted : hsstrayservice
Service Deleted : hsswd

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\hotspot shield
Folder Deleted : C:\ProgramData\Uniblue
Folder Deleted : C:\ProgramData\DigiSeavero
Folder Deleted : C:\ProgramData\ExstraCoupoN
Folder Deleted : C:\ProgramData\Happy2oSavE
Folder Deleted : C:\ProgramData\863c7b8db5ddbf16
Folder Deleted : C:\ProgramData\9672741948256796438
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\hotspot shield
Folder Deleted : C:\Program Files (x86)\hotspot shield
Folder Deleted : C:\Program Files (x86)\DigiSeavero
Folder Deleted : C:\Program Files (x86)\ExstraCoupoN
Folder Deleted : C:\Program Files (x86)\Happy2oSavE
Folder Deleted : C:\Program Files (x86)\500Couponus
Folder Deleted : C:\Program Files (x86)\SaveLLoaTs
Folder Deleted : C:\Program Files (x86)\Unisales
Folder Deleted : C:\Program Files (x86)\Uonisaleso
Folder Deleted : C:\Windows\SysWOW64\hotspot shield
Folder Deleted : C:\Users\MAYM\AppData\Roaming\EZDownloader
Folder Deleted : C:\Users\MAYM\AppData\Roaming\hotspot shield
Folder Deleted : C:\ProgramData\hgidnmoaghbbccnhpnpjhamkhgljkmfg
Folder Deleted : C:\ProgramData\mjndbmolmlgkkngbohmjbdinepjcgldn
Folder Deleted : C:\ProgramData\null
File Deleted : C:\Windows\System32\drivers\taphss6.sys
File Deleted : C:\Windows\System32\drivers\hssdrv6.sys

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\driverscanner
Key Deleted : HKLM\SOFTWARE\Classes\P07d082bf_6148_4f84_a6f6_c8e696632021_.P07d082bf_6148_4f84_a6f6_c8e696632021_
Key Deleted : HKLM\SOFTWARE\Classes\P07d082bf_6148_4f84_a6f6_c8e696632021_.P07d082bf_6148_4f84_a6f6_c8e696632021_.9
Key Deleted : HKLM\SOFTWARE\Classes\P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_
Key Deleted : HKLM\SOFTWARE\Classes\P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.P37d04e1f_17b0_4302_8ca0_4e34ae2f7779_.9
Key Deleted : HKLM\SOFTWARE\Classes\P383d559d_37b7_4f75_b89d_2115c4cf93d5_.P383d559d_37b7_4f75_b89d_2115c4cf93d5_
Key Deleted : HKLM\SOFTWARE\Classes\P383d559d_37b7_4f75_b89d_2115c4cf93d5_.P383d559d_37b7_4f75_b89d_2115c4cf93d5_.9
Key Deleted : HKLM\SOFTWARE\Classes\P4e773dff_0635_4589_99bb_506802950ff8_.P4e773dff_0635_4589_99bb_506802950ff8_
Key Deleted : HKLM\SOFTWARE\Classes\P4e773dff_0635_4589_99bb_506802950ff8_.P4e773dff_0635_4589_99bb_506802950ff8_.9
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{7254d244}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4e773dff-0635-4589-99bb-506802950ff8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{230332DF-D235-47EE-BC42-60860EF144CD}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E0D6077D-7186-48B2-A6C6-2F7C533E8CFF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4e773dff-0635-4589-99bb-506802950ff8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4e773dff-0635-4589-99bb-506802950ff8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4e773dff-0635-4589-99bb-506802950ff8}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{07d082bf-6148-4f84-a6f6-c8e696632021}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{37d04e1f-17b0-4302-8ca0-4e34ae2f7779}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{383d559d-37b7-4f75-b89d-2115c4cf93d5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4e773dff-0635-4589-99bb-506802950ff8}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
Key Deleted : HKCU\Software\anchorfree
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Deleted : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
Key Deleted : HKLM\SOFTWARE\hotspotshield
Key Deleted : HKLM\SOFTWARE\Uniblue
Key Deleted : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
Key Deleted : HKLM\SOFTWARE\{12A61307-94CD-4F8E-94BC-918E511FAA81}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4820778D-AB0D-6D18-C316-52A6A0E1D507}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7223EDAC-E091-B3C1-BD91-B66CE557800F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E957849A-94AC-6F46-4623-C31474E3C170}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\hotspotshield
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]

-\\ Mozilla Firefox v


-\\ Google Chrome v39.0.2171.99

[C:\Users\MAYM\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Startup_URLs] : hxxp://start.mysearchdial.com/?f=1&a=dnldmsd&cd=2XzuyEtN2Y1L1Qzu0EzztAzy0D0F0D0AtDtByByE0Czz0E0EtN0D0Tzu0CyCtBzytN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1Q1G1I1Q1H1B1Q&cr=1102730248&ir=
[C:\Users\MAYM\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Startup_URLs] : hxxp://websearch.thesearchpage.info/?pid=20495&r=2015/01/13&hid=10660115926853371194&lg=EN&cc=GB&unqvl=74

*************************

AdwCleaner[R0].txt - [8136 octets] - [30/01/2015 10:25:41]
AdwCleaner[S0].txt - [7341 octets] - [30/01/2015 10:28:46]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7401 octets] ##########
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




warning.gif
Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Please uninstall OpenOffice.org Packages



FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    1.9 KB · Views: 67

mamama285

New Member
Thread author
Jan 30, 2015
8
Network adapters seem working fine according to device manager. Tried updating it by jot user how to do it using .sud .inf .cat
 

mamama285

New Member
Thread author
Jan 30, 2015
8
thanks your ur effort and time. It turned out that adwclenaer caused an incorrect removal of hotspotshield. I simply installed hotspotshield and uninstalled it correctly and everything is good again!!
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
I had this on my mind too.



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
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MUST READ - security tips:

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MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
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TFC - to clean unneeded temporary files.
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Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
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Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
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McShield - to prevent infections spread by removable media.
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Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
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Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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