Solved Cannot delete BuyNSave Extension from Chrome

Alison Rose

New Member
Thread author
Dec 16, 2014
3
Any help would be greatly appreciated. I have no experience with this whatsoever :)
 

Attachments

  • Addition.txt
    28.9 KB · Views: 80
  • FRST.txt
    38.4 KB · Views: 187

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Alison Rose

New Member
Thread author
Dec 16, 2014
3
Here are the results. Is there anything else I need to do? (the results file would not attach since it said the file was empty so i copied it here)

Zoek.exe v5.0.0.0 Updated 17-December-2014
Tool run by rimshaa on 17-Dec-14 at 14:31:36.86.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\rimshaa\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

17-Dec-14 2:32:57 PM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\Program Files\Wondershare deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\PROGRA~3\{01BD4FC9-2F86-4706-A62E-774BB7E9D308} deleted successfully
C:\Users\rimshaa\AppData\Local\PackageStaging deleted successfully
C:\Users\rimshaa\AppData\Local\WeatherAlerts deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-1619061348-150807713-2721618835-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_USERS\S-1-5-21-1619061348-150807713-2721618835-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_USERS\S-1-5-21-1619061348-150807713-2721618835-1001\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE} deleted successfully
HKEY_CLASSES_ROOT\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vToolbarUpdater18.2.0 deleted successfully

==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\{01BD4FC9-2F86-4706-A62E-774BB7E9D308} not found
C:\PROGRA~3\aknnhphhbmmjpdedcmbcjeehebcgdjdk deleted
C:\PROGRA~3\cbkolododedadcbdfhmgnhcafcohnbeg deleted
C:\PROGRA~3\jebhmdgiihhekmlhdmbgdblkgdjknnhb deleted
C:\PROGRA~3\mdcaebmmepiencaikbainjhmcpfcbmef deleted
C:\PROGRA~3\10730329439769948806 deleted
C:\Users\rimshaa\AppData\Local\AVG Web TuneUp deleted
C:\Users\rimshaa\AppData\LocalLow\Conduit deleted
C:\PROGRA~2\COMMON~1\Wondershare deleted
C:\Users\rimshaa\AppData\Roaming\EZDownloader deleted
C:\Users\rimshaa\048298C9A4D3490B9FF9AB023A9238F3.TMP deleted
C:\PROGRA~3\AVG Web TuneUp deleted
C:\PROGRA~3\Avg_Update_0614a deleted
C:\PROGRA~3\Avg_Update_1214tb deleted
C:\PROGRA~3\AVG Security Toolbar deleted
C:\PROGRA~3\AVG Secure Search deleted
C:\PROGRA~3\PC Optimizer Pro deleted
C:\Users\rimshaa\AppData\Local\Wondershare deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\Users\rimshaa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TornTvDownloader.lnk deleted
C:\Users\rimshaa\Downloads\avg_free_stb_all_2014_4744_cnet.exe deleted
C:\Users\rimshaa\AppData\LocalLow\AVG Web TuneUp deleted
C:\Users\rimshaa\AppData\LocalLow\boost_interprocess deleted
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\LocalLow\AVG Web TuneUp deleted
C:\WINDOWS\wininit.ini deleted
C:\END deleted
C:\WINDOWS\SysNative\config\systemprofile\Searches deleted
C:\WINDOWS\Syswow64\RegistryHelperLM.ocx deleted
"C:\PROGRA~2\AVG Web TuneUp\TBAPI.dll" deleted
"C:\PROGRA~2\AVG Web TuneUp\vprot.exe" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller\18.2.0\avgdttbx.dll" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater\18.2.0\log4cplusU.dll" deleted
"C:\PROGRA~2\AVG Web TuneUp" not deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\DNTInstaller\18.2.0" deleted
"C:\PROGRA~2\COMMON~1\AVG Secure Search\vToolbarUpdater\18.2.0" deleted

==== Chromium Look ======================

Google Voice Search Hotword (Beta) - rimshaa\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
AdBlock - rimshaa\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom

==== Chromium Startpages ======================

C:\Users\rimshaa\AppData\Local\Google\Chrome\User Data\Default\Preferences
"homepage": "http://www.google.ca/",
"startup_urls": [ "https://www.google.ca/" ],


==== Chromium Fix ======================

C:\Users\rimshaa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_rmtfind.com_0.localstorage deleted successfully
C:\Users\rimshaa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_rmtfind.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://websearch.searchmania.info/?...hid=16391660236334157958&lg=EN&cc=CA&unqvl=70"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://websearch.searchmania.info/?...hid=16391660236334157958&lg=EN&cc=CA&unqvl=70"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="http://websearch.searchmania.info/?...hid=16391660236334157958&lg=EN&cc=CA&unqvl=70"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{C2F048B1-399E-4A1C-9C85-A7DCED73107D}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
{C2F048B1-399E-4A1C-9C85-A7DCED73107D} Bing Url="http://www.bing.com/search?q={searchTerms}&form=IE10TR&src=IE10TR&pc=MALNJS"

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\GQSC72BM will be deleted at reboot
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\IOHXS4CD will be deleted at reboot
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\WDC0VDVD will be deleted at reboot
C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\YNXGD4AR will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\rimshaa\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=368 folders=114 128073252 bytes)

==== Empty Temp Folders ======================

C:\Users\Administrator\AppData\Local\Temp emptied successfully
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\rimshaa\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\rimshaa\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\PROGRA~2\AVG Web TuneUp" not found
"C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\GQSC72BM" not found
"C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\IOHXS4CD" not found
"C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\WDC0VDVD" not found
"C:\Users\rimshaa\AppData\Local\Microsoft\Windows\INetCache\IE\YNXGD4AR" not found

==== EOF on 17-Dec-14 at 15:00:30.37 ======================
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Tell me how is the situation now?


FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Alison Rose

New Member
Thread author
Dec 16, 2014
3
Everything seems good; the extension is finally gone and random ads have stopped appearing on webpages. Is that all?
 

Attachments

  • FRST.txt
    33.5 KB · Views: 114
  • Addition.txt
    24.4 KB · Views: 154

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Yes, you only need to reinstall Chrome because it is altered by malware.


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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