My son usually uses this computer for watching youtube and surfing the internet. He tends to click on anything and tends to junk up the computer, but this time I can not get it totally removed. I removed/deleted/quarantined everything that adwcleaner, Junkware removal tool, malwarebytes and hitman found when I scanned the computer today. I am not very computer savvy and I don't know what to do. I was going to just reload the whole computer because it is used for nothing more than surfing the web but I don't have a restore disc so I don't know how. Thanks for any help!
Cannot entirely remove safesear.ch as homepage
- Thread starter Jessica Ruddell
- Start date
- Mar 8, 2013
- 22,627
Hi,
Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
Please download zoek.zip or zoek.rar by smeenk (
Unpack the archive...
- Close any open browsers
- Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
- Double click on zoek.exe to run the tool .
Please wait while the tool does not start...
- Copy the text present inside the code box below and paste it into the large window in the zoek tool:
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Code:createsrpoint; gpt.ini;z C:\Windows\System32\GroupPolicy;v C:\Windows\SysWOW64\GroupPolicy;v StandardSearch; emptyfolderscheck; installer-list; installedprogs; uninstall-list; - Click on
button.
Please wait until a logreport will open (this can be after reboot)
- Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named "zoek-results.log"
- Mar 8, 2013
- 22,627
> Re-run zoek with the script below and attach here fresh zoek log results.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Code:
C:\Windows\System32\GroupPolicy\GPT.INI;f
C:\Windows\SysWOW64\GroupPolicy\gpt.ini;f
C:\Windows\System32\GroupPolicy\Machine;fs
C:\Windows\System32\GroupPolicy\User;fs
gdfjhiclilbjdpeejgcgebmmihkkofji;chr
joefoganpblmedgjeigepgjfikhhdnnj;chr
mdpimdkibicpfbooggieeanoolfdfhhf;chr
hfilbhjibhnkbadajilnchkpmkhehadd;chr
autoclean;
emptyalltemp;
emptyclsid;
ipconfig /flushdns;b
emptyfolderscheck;delete
netsh winsock reset;b- Mar 8, 2013
- 22,627
firefox is perfect, internet explorer is perfect but chrome gives me an error. I am attaching a photo of what comes up
- Mar 8, 2013
- 22,627
> Re-run zoek with the script below and attach here fresh zoek log results.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Code:
chromelook;
- Mar 8, 2013
- 22,627
> Re-run zoek with the script below and attach here fresh zoek log results.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Code:
akhnfnojlpmjnijjhkhpnkgldpplfnao;chr
emptyclsid;
emptyalltemp;
autoclean;
netsh winsock reset;b
ipconfig /flushdns;b- Mar 8, 2013
- 22,627
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Here are the files. I had run this program right before I posted my original thread so I have the addition.txt but it is from the 21st. I am attaching it though.
- Mar 8, 2013
- 22,627
Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Open FRST, and click Fix. Attach me that report after it is finished.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Open FRST, and click Fix. Attach me that report after it is finished.
just to confirm. I am saving the fixlist.txt to the desktop where the application and the other text file are located and then I am going to open the application and click fix?
- Mar 8, 2013
- 22,627
- Mar 8, 2013
- 22,627
It is still doing the same thing as the pictures I sent you. I just tried to uninstall Chrome and it says I can't because it is open and running though it is not...
- Mar 8, 2013
- 22,627
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