Can't get rid of adware on google chrome

[Gweal Monykuany]

Hi,

I have a problem with persistent adware on chrome as described above.7

BR, Gweal

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



You're missing FRST.txt report.

 

[Gweal Monykuany]

Here is the report again.

 

[TwinHeadedEagle]

You need to attach two reports, but you attached the same report again.

 

[Gweal Monykuany]

Ok, here it is. Sorry.

 

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Gweal Monykuany]

Zoek.exe v5.0.0.0 Updated 08-April-2015
Tool run by Gweal on to 09.04.2015 at 0:06:16,57.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Gweal\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 0:13:53,68 =====

--- Create Environment Variables 0:13:54,54
--- Create System Restore Point 0:13:58,71
--- Checking Input 0:14:35,38
--- AU AppData Check 0:14:57,53
--- Remove From Windows Installer 0:15:00,16
--- Empty Folders Check 0:15:26,63
--- Registry HKLM Software Check 0:15:26,64
--- Quick Launch Shortcut Check 0:15:34,70
--- IE Startpage Check 0:15:36,21
--- Program Files DB Check 0:15:50,02
--- C:\Users\Default\AppData\Roaming DB Check 0:16:23,12
--- C:\Users\Default User\AppData\Roaming DB Check 0:16:23,12
--- C:\Users\Gweal\AppData\Roaming DB Check 0:16:23,12

 

[Gweal Monykuany]

Here's the whole scan



Zoek.exe v5.0.0.0 Updated 08-April-2015
Tool run by Gweal on to 09.04.2015 at 0:06:16,57.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Gweal\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

9.4.2015 00:14:34 Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\DivX deleted successfully
C:\PROGRA~2\New Folder deleted successfully
C:\PROGRA~2\SeekerMonitor deleted successfully
C:\PROGRA~3\Office2013 deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-1320414578-2520252516-1586000225-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F4E39681-15F8-4fda-B8A3-B5C98378F2F3} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\DivX not found
C:\PROGRA~2\New Folder not found
C:\PROGRA~2\SeekerMonitor not found
C:\PROGRA~2\Flint by Viralheat deleted
C:\PROGRA~2\UniDeallse deleted
C:\PROGRA~3\eecaegnhgacffnkhlpmencpahmgpmpil deleted
C:\PROGRA~3\{dc6d03e7-8303-ea8a-dc6d-d03e78300f9e} deleted
C:\PROGRA~3\7558682535369699283 deleted
C:\Users\Public\Pokki deleted
C:\Users\Gweal\AppData\Roaming\appdataFr3.bin deleted
C:\PROGRA~3\Pokki deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Default\AppData\Local\Pokki deleted
C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Extensions\noajmlkipclmeolfcnflkjhijkigpfjh.crx deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\windows\SysNative\config\systemprofile\Searches deleted

==== Chromium Look ======================

Google Chrome Version: 41.0.2272.118 (Latest Stable version: 41.0.2272.118) [z-db]

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
lifbcibllhkdhoafpjfnlhfpfgnpldfl - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx[14.07.2014 19:22]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
fcfenmboojpjinhpgggodefccipikbpd - No path found[]

AdBlock - Gweal\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Chrome Hotword Shared Module - Gweal\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg

==== Chromium Startpages ======================

C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Preferences
"homepage": "http://www.msn.com/?pc=__PARAM__&ocid=__PARAM__DHP&osmkt=en-us",
"homepage": "http://www.msn.com/?pc=UP97&ocid=UP97DHP",
"startup_urls": [ "https://www.google.fi/", "http://www.delta-homes.com/?type=hp...33&uid=ST500LT012-1DG142_W3P5F55ZXXXXW3P5F55Z", "http://google.com/" ]


==== Chromium Fix ======================

C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Extensions\gbkeegbaiigmenfmjfclcdgdpimamgkj deleted successfully
C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gbkeegbaiigmenfmjfclcdgdpimamgkj_0.localstorage deleted successfully
C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_gbkeegbaiigmenfmjfclcdgdpimamgkj_0.localstorage-journal deleted successfully
C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\gbkeegbaiigmenfmjfclcdgdpimamgkj deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.msn.com/?pc=SKY2&ocid=SKY2DHP&osmkt=en-ww"
"Search Bar"="http://www.google.com"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Search Bar"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Start Page"="http://www.msn.com/?pc=SKY2&ocid=SKY2DHP&osmkt=en-ww"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{6454FBEB-7E89-4094-B0B0-9784D26E1594}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
{6454FBEB-7E89-4094-B0B0-9784D26E1594} Bing Url="http://www.bing.com/search?q={searchTerms}&form=IE11TR&src=IE11TR&pc=LCJB"
{67C334C0-408D-4E6D-B5A7-0ADD6AFFA252} Google Url="http://www.google.com/search?q={sea...rce}&ie={inputEncoding?}&oe={outputEncoding?}"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\28EBV922 will be deleted at reboot
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\9D72BO3Y will be deleted at reboot
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\BX6025OW will be deleted at reboot
C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\QEQBJ6CL will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Cache will be emptied at reboot

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=6642 folders=366 280750179 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Gweal\AppData\Local\Temp will be emptied at reboot
C:\windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\windows\Temp successfully emptied
C:\Users\Gweal\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" deleted
"C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1" deleted
"C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2" deleted
"C:\Users\Gweal\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3" deleted
"C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\28EBV922" not found
"C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\9D72BO3Y" not found
"C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\BX6025OW" not found
"C:\Users\Gweal\AppData\Local\Microsoft\Windows\INetCache\IE\QEQBJ6CL" not found
"C:\windows\serviceprofiles\networkservice\AppData\Local\Temp\Low" not deleted

==== EOF on to 09.04.2015 at 0:26:29,38 ======================

 

[TwinHeadedEagle]

Very good. How is your PC now?

 

[Gweal Monykuany]

I still saw the ads a while ago. I reset google chrome settings and now I don't see them.

 

[Gweal Monykuany]

Nope, the ads are still there.

 

[TwinHeadedEagle]

In which browser?

 

[Gweal Monykuany]

Both in chrome and IE

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Gweal Monykuany]

there you go.

 

[TwinHeadedEagle]

FRST.txt isn't generated well, can you run it again?

 

[Gweal Monykuany]

Here are the files for the rerun scan.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Gweal Monykuany]

Hey, fixlog here.

 

[TwinHeadedEagle]

How is your PC now?