Solved Can't remove Go Save, NextCoup, and Webbing from my Windows7 PC

Shawn

New Member
Thread author
Nov 11, 2014
5
Have uninstalled GoSave along with several other programs that I didn't install intentionally through Windows 7 control panel. I also removed the extensions "GoSave, NextCoup, and Webbing" from Chrome. These extensions keep coming back enabled. I tried several tutorials online to remove and have not been successful to this point. I need help to regain control of my PC.
 

Attachments

  • FRST.txt
    49.2 KB · Views: 95

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Shawn

New Member
Thread author
Nov 11, 2014
5
The window for zeok is still open after a couple hours and seems to be not doing anything. Below is a copy of what the screen displays.

Zoek.exe v5.0.0.0 Updated 11-November-2014
Tool run by Shawn Rogers on 12/11/2014 at 11:43:44.27.
Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Shawn Rogers\Desktop\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 11:44:28.72 =====

--- Create Environment Variables 11:44:29.81
--- Create System Restore Point 11:44:37.53
--- Checking Input 11:44:45.37
--- AU AppData Check 11:44:49.13
--- Remove From Windows Installer 11:44:50.94
--- IE Startpage Check 11:45:57.95
--- Program Files DB Check 11:46:10.72
--- C:\Users\Default\AppData\Roaming DB Check 11:46:46.06
--- C:\Users\Default User\AppData\Roaming DB Check 11:46:46.06
--- C:\Users\Shawn Rogers\AppData\Roaming DB Check 11:46:46.06
--- C:\windows\SysNative\config\systemprofile\AppData\Roaming DB Check 11:46:46.06
--- C:\windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 11:46:46.06
--- C:\windows\serviceprofiles\networkservice\AppData\Roaming DB Check 11:46:46.06
--- C:\windows\serviceprofiles\Localservice\AppData\Roaming DB Check 11:46:46.06
--- C:\Users\Shawn Rogers DB Check 11:48:24.15
--- DB Check 11:48:54.38
--- C:\Users\Administrator\AppData\Local DB Check 11:48:55.89
--- C:\Users\Default\AppData\Local DB Check 11:48:55.89
--- C:\Users\Default User\AppData\Local DB Check 11:48:55.89
--- C:\Users\Guest\AppData\Local DB Check 11:48:55.89
--- C:\Users\HomeGroupUser$\AppData\Local DB Check 11:48:55.89
--- C:\Users\Shawn Rogers\AppData\Local DB Check 11:48:55.89
--- C:\windows\SysNative\config\systemprofile\AppData\Local DB Check 11:48:55.89
--- C:\windows\sysWoW64\config\systemprofile\AppData\Local DB Check 11:48:55.89
--- C:\windows\serviceprofiles\networkservice\AppData\Local DB Check 11:48:55.89
--- C:\windows\serviceprofiles\Localservice\AppData\Local DB Check 11:48:55.89
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 11:50:29.89
--- C:\Users\Shawn Rogers\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 11:50:36.57
--- Tasks DB Check 11:50:40.85
--- Downloads DB Check 11:50:43.80
--- C:\Users\Shawn Rogers\AppData\LocalLow DB Check 11:50:47.28
--- C:\windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 11:50:47.28
--- C:\windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 11:50:47.28
--- C:\windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 11:50:47.28
--- C:\windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 11:50:47.28
--- Tasks2 DB Check 11:51:28.10
--- Documents DB Check 11:51:47.96
--- C:\Users\SHAWNR~1\AppData\Roaming\Mozilla\Firefox\Profiles\652gscdo.default-1386560294210 DB Check 11:51:53.64
--- C:\Users\Public\Desktop DB Check 11:51:55.47
--- C:\Users\Shawn Rogers\Desktop DB Check 11:51:59.56
--- Services DB Check 11:52:08.52
--- FF prefs.js DB Check 11:52:26.86
--- Del by CLSID 11:52:59.16
--- Delete Services 11:53:28.09
--- Firefox Fix 11:53:29.96
--- Batch Commands 11:53:31.63
--- Delete files\folders 11:53:31.73
--- Create Backups 11:53:31.84
 

Shawn

New Member
Thread author
Nov 11, 2014
5
so after all night zoek is still running and will not let me close it.
"Zoek.exe is running now.
Do not start any browser windows, they may get closed automatically.
Please wait! This window will close when finished.
A logfile will open afterwards and can also be found on your systemdrive as zoek-results.log"
is the message i get when i try to close it. I even tried Task Manager and was still unable to close zoek
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.




adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.




FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Shawn

New Member
Thread author
Nov 11, 2014
5
Copied files as you requested. Everything ran smooth this time.
 

Attachments

  • Malwarebytes log.txt
    1 KB · Views: 52
  • AdwCleaner log.txt
    12.8 KB · Views: 72
  • Farbar1.txt
    42.6 KB · Views: 61
  • Farbar2.txt
    55.7 KB · Views: 61
  • Addition.txt
    42.6 KB · Views: 38

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Good. One more thing you'll need to do is to reinstall Chrome, because it is affected by malware. Tell me is everything okay now?
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
FiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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