Solved Chrome.exe using up a lot of memory, Periodic Freezing, FRST scan tool removed.

Yuchan1226

New Member
Thread author
May 23, 2015
7
To begin, I apologize for not uploading FRST scan data, I've tried multiple times to download it, but chrome keeps removing it? Not quite sure why. Second, I have a problem with the computer periodically locking up when I play games. So far it seems to be the main cause of the computer locking up. I've noticed in the processes that chrome.exe is mainly using the most memory (close to 100,000 on some). I'm beginning to get annoyed with the constant freezing and am worried that it could be something serious. Any and all help would be greatly appreciated.

Thank you for your time.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not be able to help you if you do not follow my instructions.




warning.gif
Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.






FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.



Disable AV
http://www.bleepingcomputer.com/forums/topic114351.html
 

Yuchan1226

New Member
Thread author
May 23, 2015
7
Actually, that was exactly what I did the last attempt. It just seems to do the same as chrome. It just tells me it was removed. Im sorry if I'm making this more complicated :(
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
51a5bf3d99e8a-ComboFixlogo16.png
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a5bf3d99e8a-ComboFixlogo16.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

Yuchan1226

New Member
Thread author
May 23, 2015
7
Ok, I feel rediculous for not realizing, but I managed to diable my fire wall and get the scans for Farbar, I will upload with the combofix data. Sorry for the trouble.

ComboFix 15-05-19.01 - Yuichi 05/23/2015 20:05:46.1.4 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8175.5836 [GMT -7:00]
Running from: c:\users\Yuichi\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {53C7D717-52E2-B95E-FA61-6F32ECC805DB}
FW: Norton Security Suite *Disabled* {6BFC5632-188D-B806-D13E-C607121B42A0}
SP: Norton Security Suite *Enabled/Updated* {E8A636F3-74D8-B6D0-C0D1-5440974F4F66}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
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((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
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c:\windows\apppatch\AppLoc.exe
c:\windows\AppPatch\Custom\{deb7008b-681e-4a4a-8aae-cc833e8216ce}.sdb
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((((((((((((((((((((((((( Files Created from 2015-04-24 to 2015-05-24 )))))))))))))))))))))))))))))))
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2015-05-24 03:16 . 2015-05-24 03:16 -------- d-----w- c:\users\Default\AppData\Local\temp
2015-05-24 02:59 . 2015-05-24 03:00 -------- d-----w- C:\FRST
2015-05-20 14:24 . 2015-05-20 14:25 -------- d-----w- c:\program files\CCleaner
2015-05-19 14:33 . 2015-05-01 13:17 124112 ----a-w- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2015-05-19 14:33 . 2015-05-01 13:16 102608 ----a-w- c:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2015-05-19 14:26 . 2015-05-05 01:29 342016 ----a-w- c:\windows\system32\schannel.dll
2015-05-19 14:21 . 2015-03-04 04:41 6656 ----a-w- c:\windows\system32\shimeng.dll
2015-05-19 14:21 . 2015-03-04 04:41 72192 ----a-w- c:\windows\system32\aelupsvc.dll
2015-05-19 14:21 . 2015-03-04 04:41 342016 ----a-w- c:\windows\system32\apphelp.dll
2015-05-19 14:21 . 2015-03-04 04:41 23552 ----a-w- c:\windows\system32\sdbinst.exe
2015-05-19 14:21 . 2015-03-04 04:11 5120 ----a-w- c:\windows\SysWow64\shimeng.dll
2015-05-19 14:21 . 2015-03-04 04:10 295936 ----a-w- c:\windows\SysWow64\apphelp.dll
2015-05-19 14:21 . 2015-03-04 04:10 20992 ----a-w- c:\windows\SysWow64\sdbinst.exe
2015-04-24 03:31 . 2015-04-24 03:31 -------- d-----w- C:\Neople
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2015-05-20 14:37 . 2014-10-22 22:17 65536 ----a-w- c:\windows\system32\spu_storage.bin
2015-05-19 14:38 . 2013-08-20 08:08 140425016 ----a-w- c:\windows\system32\MRT.exe
2015-04-14 16:37 . 2014-07-02 21:48 63704 ----a-w- c:\windows\system32\drivers\mwac.sys
2015-04-14 16:37 . 2014-07-02 21:48 107736 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
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2015-03-17 05:11 . 2015-04-23 14:56 5120 ---ha-w- c:\windows\system32\api-ms-win-core-file-l1-1-0.dll
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2015-03-17 05:11 . 2015-04-23 14:56 4608 ---ha-w- c:\windows\system32\api-ms-win-core-processthreads-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\system32\api-ms-win-core-sysinfo-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\system32\api-ms-win-core-synch-l1-1-0.dll
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2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-rtlsupport-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-processenvironment-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-misc-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-memory-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-libraryloader-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\system32\api-ms-win-core-heap-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-string-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-profile-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-io-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-interlocked-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-handle-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-fibers-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-errorhandling-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-delayload-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-debug-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-datetime-l1-1-0.dll
2015-03-17 05:11 . 2015-04-23 14:56 3072 ---ha-w- c:\windows\system32\api-ms-win-core-console-l1-1-0.dll
2015-03-17 05:01 . 2015-04-23 14:56 3920824 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2015-03-17 05:01 . 2015-04-23 14:56 3976632 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2015-03-17 04:59 . 2015-04-23 14:56 1309696 ----a-w- c:\windows\SysWow64\ntdll.dll
2015-03-17 04:57 . 2015-04-23 14:56 43008 ----a-w- c:\windows\SysWow64\srclient.dll
2015-03-17 04:57 . 2015-04-23 14:56 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
2015-03-17 04:56 . 2015-04-23 14:56 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2015-03-17 04:56 . 2015-04-23 14:56 25600 ----a-w- c:\windows\SysWow64\setup16.exe
2015-03-17 04:56 . 2015-04-23 14:56 5120 ----a-w- c:\windows\SysWow64\wow32.dll
2015-03-17 04:56 . 2015-04-23 14:56 274944 ----a-w- c:\windows\SysWow64\KernelBase.dll
2015-03-17 04:50 . 2015-04-23 14:56 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2015-03-17 04:50 . 2015-04-23 14:56 5120 ---ha-w- c:\windows\SysWow64\api-ms-win-core-file-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4608 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processthreads-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-sysinfo-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-synch-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-misc-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localregistry-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processenvironment-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-namedpipe-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-memory-l1-1-0.dll
2015-03-17 04:50 . 2015-04-23 14:56 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-libraryloader-l1-1-0.dll
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[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
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R3 X6va021;X6va021;c:\windows\SysWOW64\Drivers\X6va021;c:\windows\SysWOW64\Drivers\X6va021 [x]
R3 xhunter1;xhunter1;c:\windows\xhunter1.sys;c:\windows\xhunter1.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1507000.00B\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1507000.00B\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1507000.00B\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1507000.00B\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20150519.001\BHDrvx64.sys;c:\program files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20150519.001\BHDrvx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1507000.00B\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1507000.00B\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150521.003\IDSvia64.sys;c:\program files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150521.003\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1507000.00B\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1507000.00B\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1507000.00B\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1507000.00B\SYMNETS.SYS [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 AMD FUEL Service;AMD FUEL Service;c:\program files\AMD\ATI.ACE\Fuel\Fuel.Service.exe;c:\program files\AMD\ATI.ACE\Fuel\Fuel.Service.exe [x]
S2 amdacpksd;ACP Kernel Service Driver;c:\windows\system32\drivers\amdacpksd.sys;c:\windows\SYSNATIVE\drivers\amdacpksd.sys [x]
S2 amdacpusrsvc;ACP User Service;c:\program files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe;c:\program files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe [x]
S2 AODDriver4.3;AODDriver4.3;c:\program files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys;c:\program files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys [x]
S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe;c:\program files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [x]
S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe;c:\program files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [x]
S2 Hamachi2Svc;LogMeIn Hamachi Tunneling Engine;c:\program files (x86)\LogMeIn Hamachi\hamachi-2.exe;c:\program files (x86)\LogMeIn Hamachi\hamachi-2.exe [x]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files (x86)\LogMeIn Hamachi\LMIGuardianSvc.exe;c:\program files (x86)\LogMeIn Hamachi\LMIGuardianSvc.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [x]
S2 N360;Norton Security Suite;c:\program files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe;c:\program files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe [x]
S2 UMVPFSrv;UMVPFSrv;c:\program files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe;c:\program files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe [x]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys;c:\windows\SYSNATIVE\drivers\MBAMSwissArmy.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - MBAMSWISSARMY
*Deregistered* - EraserUtilDrv11411
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2015-05-21 02:39 986440 ----a-w- c:\program files (x86)\Google\Chrome\Application\43.0.2357.65\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2015-05-24 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-10-12 08:08]
.
2015-05-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-10-12 08:08]
.
.
--------- X64 Entries -----------
.
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-DivXMediaServer - c:\program files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
AddRemove-DSite - c:\users\Yuichi\AppData\Roaming\DSite\UpdateProc\UpdateTask.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\21.7.0.11\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1507000.00B\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton Security Suite\Engine\21.7.0.11;c:\program files (x86)\Norton Security Suite\Engine64\21.7.0.11"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\X6va012]
"ImagePath"="\??\c:\windows\SysWOW64\Drivers\X6va012"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\X6va013]
"ImagePath"="\??\c:\windows\SysWOW64\Drivers\X6va013"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\X6va021]
"ImagePath"="\??\c:\windows\SysWOW64\Drivers\X6va021"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2015-05-23 20:26:34
ComboFix-quarantined-files.txt 2015-05-24 03:26
.
Pre-Run: 432,687,493,120 bytes free
Post-Run: 432,219,684,864 bytes free
.
- - End Of File - - 29DBB56A1922D21A8D80DBE7D254C729
A36C5E4F47E84449FF07ED3517B43A31
 

Attachments

  • FRST.txt
    56.1 KB · Views: 24
  • Addition.txt
    62.4 KB · Views: 34

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • Codec Pack Packages
  • Update for Codec Pack
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.


*****************************************************************************************************************



51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    bitsadmin /reset /allusers;b
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Yuchan1226

New Member
Thread author
May 23, 2015
7
Here are the results from ZOEK


Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by Yuichi on Sat 05/23/2015 at 21:15:24.09.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Yuichi\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

5/23/2015 9:18:08 PM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Malwarebytes' Anti-Malware deleted successfully
C:\Program Files\Symantec deleted successfully
C:\PROGRA~3\Oracle deleted successfully
C:\Users\Yuichi\AppData\Roaming\DSite deleted successfully
C:\Users\Yuichi\AppData\Roaming\HpUpdate deleted successfully
C:\Users\Yuichi\AppData\Roaming\Malwarebytes deleted successfully
C:\Users\Yuichi\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-637091403-3219280627-4247428862-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\DivX deleted
C:\PROGRA~2\Coupons deleted
C:\found.000 deleted
C:\Users\Yuichi\AppData\Roaming\WB.CFG deleted
C:\PROGRA~3\hash.dat deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Yuichi\AppData\Local\CrashRpt deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\GPT.INI deleted
C:\Windows\Syswow64\GroupPolicy\gpt.ini deleted
C:\Windows\SysWow64\AI_RecycleBin deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"="C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn" [05/23/2015 09:09 PM]

==== Chromium Look ======================

Google Chrome Version: 43.0.2357.65

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
iikflkcanblccfahdhdonehdalibjnif - No path found[]
lifbcibllhkdhoafpjfnlhfpfgnpldfl - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx[07/14/2014 06:22 PM]
mkfokfffehpeedafpekjeddnmnjhmcmk - C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\Exts\Chrome.crx[03/05/2015 01:45 AM]

AdBlock - Yuichi\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Bookmark Manager - Yuichi\AppData\Local\Google\Chrome\User Data\Default\Extensions\gmlllbghnfkpflemihljekbapjopfjik
Norton Identity Safe - Yuichi\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif
Chrome Hotword Shared Module - Yuichi\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?linkid=69157"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?linkid=69157"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.0 deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Yuichi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Yuichi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Yuichi\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=50 folders=33 19055922 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\temp emptied successfully
C:\Users\Default User\AppData\Local\temp emptied successfully
C:\Users\dub_cm_auto\AppData\Local\temp emptied successfully
C:\Users\Public\AppData\Local\temp emptied successfully
C:\Users\Yuichi\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Yuichi\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp\Low" not deleted

==== EOF on Sat 05/23/2015 at 21:40:13.44 ======================
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    847 bytes · Views: 48

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Glad we could help.



The following will implement some post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
 

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