Solved Cleaning up cpu.. various infections

[javier_90MFC]

I want to clean up my computer. I currently have a subscription for MCAfee LiveSafe. is this a good virus protection program? Currently, my problem is that I cannot uninstall SearchProtect. There are also possibly other random infections.

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• 
  Search Protect

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[javier_90MFC]

i've tried this. whatever way i go about uninstalling the program, it won't happen because for some reason there is no dialogue box that pops up that allows me to continue with the uninstall process.

 

[argus]

Okay, run fix.

 

[javier_90MFC]

here you go

 

[argus]

Is everything ok now?

 

[javier_90MFC]

search protect is still installed and i can't seem to get anything to pop up after i click the uninstall option from the add and remove programs folder

 

[argus]

Not active,
It's only icon. It is completely removed from the computer.

How's your computer behaving now?

 

[argus]

Try with Revo to remove this icon.
http://www.revouninstaller.com/start_freeware_download.html

 

[javier_90MFC]

I'm not sure. Search Protect is also still showing up on my taskbar and also when i check the task manager. I also have "opvapp.exe" showing up on task manager.

What should my next step be?

 

[javier_90MFC]

if this helps

 

[argus]

opvapp.exe is part of a product called known as HD Audio Control Panel and it is developed by Realtek Semiconductor.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[javier_90MFC]

ColorMedia.exe. I got them confused.
At some point I also had iumsvc.exe show up on my task manager, but then it disappeared.

 

[javier_90MFC]

Also, "adaptivesleepservices.exe"

 

[argus]

iumsvc.exe is digitally signed by Intel® Services Manager.
adaptivesleepservices.exe > ATI Technologies.

 

[javier_90MFC]

new

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

 

[javier_90MFC]

succesfully removed searchprotect

 

[argus]

Excellent. How is your PC now?

 

[javier_90MFC]

it is running well. thank you. I have a question, should i uninstall Malwarebytes? Will it interfere with my McAfee subscription? which one is better?