Solved Com Surrogate Issue - CRG-Virus?

Christopher

New Member
Thread author
Oct 23, 2014
4
I believe I have the same problem that the others are posting.

Appreciate help.

Any thoughts on how I put it on my system?

TY,

Christopher
 

Attachments

  • Addition.txt
    37 KB · Views: 143
  • FRST.txt
    47.6 KB · Views: 92

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


Any thoughts on how I put it on my system?


I have no idea :)



51a5bf3d99e8a-ComboFixlogo16.png
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a5bf3d99e8a-ComboFixlogo16.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

Christopher

New Member
Thread author
Oct 23, 2014
4
Hello,

Prior to getting a response from you I ran Malware anti-virus and RogueKiller and this seemed to help things. I have included the Malware Log for you to review. (Apologies for not being able to wait for your response.)

System stopped replicating the COM surrogate files and seems to be running fine. However, I am still getting the occasional pop-up from Malware about the SysWow64 Block. I have tried doing a snapshot of this warning but I can't quite figure out how to do it before it vanishes.

Following the above advice, I downloaded Combofix on desktop. I disabled antivirus programs. I right clicked icon and ran as administrator.

I encountered 2 error messages while it was scanning. I have taken snapshot of both and attached. I clicked retry and finally ignore and process continued.

There were no log files generated. The only files generated by Combo fix that I could detect were in a folder on C drive called 32788R22FWJFW. I included a snapshot of the most recent files. I re-downloaded software and had same response.

I am also including new FRST files in the event that things changed after I ran RogueKiller amd Malware.

Thank you for any advice you can offer, based on the occasional pop-ups by Malware, I think there is something still going on.

CRG
 

Attachments

  • Combo Fix Error #1.JPG
    Combo Fix Error #1.JPG
    24.8 KB · Views: 46
  • Combo Fix Error #2.JPG
    Combo Fix Error #2.JPG
    23.7 KB · Views: 38
  • Combo Fix Files in 32788R22FWJFW Folder.JPG
    Combo Fix Files in 32788R22FWJFW Folder.JPG
    59.3 KB · Views: 35
  • Malwarebytes log.txt
    10.7 KB · Views: 55
  • FRST-2.txt
    97 bytes · Views: 33
  • Addition-1.txt
    37 KB · Views: 25

Christopher

New Member
Thread author
Oct 23, 2014
4
Apparently ComboFix runs very slowly in the beginning. About 10 minutes after I posted above message, the ComboFix window popped up and started running a scan. FYI - Scan took about 1 1/2 hours. The report is attached.

TY in advance.

CRG
 

Attachments

  • ComboFix.txt
    30.4 KB · Views: 42

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Good. Let's take a fresh look with FRST:



FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Christopher

New Member
Thread author
Oct 23, 2014
4
Here are new Farbar Files.

FYI - No Malware warnings or Com Surrogate files in the last 12 hours.

CRG
 

Attachments

  • FRST.txt
    50.1 KB · Views: 68
  • Addition.txt
    33 KB · Views: 86

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Yes, it seems clean now :)



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
FiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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