Department of justice block malware help
- Thread starter cptnclutch
- Start date
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
You should be able to run both scans while in Normal mode...
STEP 1: Run a scan with Malwarebytes Anti-Malware in Chamelon mode
<ol>
<li>Download <>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </>and extract it to a folder in a convenient location</li>
<li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li>
<li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><>Note:</> Do not attempt to open <>mbam-killer</> as that is not a Chameleon executable and serves a different purpose)</em></li>
<li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li>
<li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <>OK</> when it says that the database was updated successful</li>
<li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li>
<li>Upon completion of the scan, if anything has been detected, click on <>Show Result</></li>
<li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <>Yes</> if prompted to reboot your computer to allow the removal process to complete</li>
<li>After your computer restarts, open <>Malwarebytes Anti-Malware</> and perform a Full System scan to verify that there are no remaining threats</li>
Please add both logs in your next reply.
</ol>
<hr />
What's next?
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. Malwarebytes Anti-Malware log
2. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
<hr />
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
You should be able to run both scans while in Normal mode...
STEP 1: Run a scan with Malwarebytes Anti-Malware in Chamelon mode
<ol>
<li>Download <>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </>and extract it to a folder in a convenient location</li>
<li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li>
<li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><>Note:</> Do not attempt to open <>mbam-killer</> as that is not a Chameleon executable and serves a different purpose)</em></li>
<li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li>
<li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <>OK</> when it says that the database was updated successful</li>
<li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li>
<li>Upon completion of the scan, if anything has been detected, click on <>Show Result</></li>
<li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <>Yes</> if prompted to reboot your computer to allow the removal process to complete</li>
<li>After your computer restarts, open <>Malwarebytes Anti-Malware</> and perform a Full System scan to verify that there are no remaining threats</li>
Please add both logs in your next reply.
</ol>
<hr />
What's next?
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. Malwarebytes Anti-Malware log
2. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
<hr />
Last edited by a moderator:
- Oct 5, 2012
- 2,697
cptnclutch said:
Do you know how to open the Task Manager? Please press on the key Alt+Crtl+Delete key on the keyboard. Now you will get a new window called Task Manager.
Now Click on File --> New Task (Run...) now you will geta Create new Task Window. Inside that window type EXPLORER.EXE and press on Ok. Now it will load your Windows Desktop...
Please let me know if you are facing any issues...
- Oct 5, 2012
- 2,697
Okay. You are able to see your My Computer right?
Please go to the location c:\Program Files\Internet Explorer and open the file iexplore.exe. It will open your Internet Explorer.
Now you can download the Malwarebytes Anti-Malware and save it to your computer C Drive... After that start the scan from that one....
Please go to the location c:\Program Files\Internet Explorer and open the file iexplore.exe. It will open your Internet Explorer.
Now you can download the Malwarebytes Anti-Malware and save it to your computer C Drive... After that start the scan from that one....
I downloaded and ran the anti malware. It deleted for programs. Did what it suggested to run a quick scan and nothing was found. restarted my comp but when it fully boots there is still no desktop and i must use task manager.
- Oct 5, 2012
- 2,697
Please run a Full System Scan using Malwarebytes Anti-Malware. After completing that Run a scan using OTL also.
STEP 2: Run a scan with OTL by OldTimer
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
Settings You need to Select in OTL
<hr />
After completing the scan please upload me the Log Files so that I can check what is the status of your computer now...
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. OTL Log
2. Malwarebytes Anti-Malware log
3. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>[/size]
<hr />
STEP 2: Run a scan with OTL by OldTimer
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
Settings You need to Select in OTL
- Click the Scan All Users checkbox.
- Change Standard Registry to All.
- Check the boxes beside LOP Check and Purity Check.
<hr />
After completing the scan please upload me the Log Files so that I can check what is the status of your computer now...
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. OTL Log
2. Malwarebytes Anti-Malware log
3. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>[/size]
<hr />
Last edited by a moderator:
- Oct 5, 2012
- 2,697
Okay. Thank you.. Now please follow the steps also...
STEP 1: Take a BackUp of your Windows Registry
Please download ERUNT from here and save it in the infected computer.
Next, please follow the instructions below VERY carefully and make sure you highlight everything in the Quote box (Don't hightlight the word Quote: though)
<hr>
STEP 2: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 1: Take a BackUp of your Windows Registry
Please download ERUNT from here and save it in the infected computer.
- Install ERUNT by following the prompts
(use the default install settings but say no to the part that asks you to add ERUNT to the start-up folder. - Start ERUNT by double clicking on the desktop icon or choosing to
- Choose a location for the backup
(The default location is C:\WINDOWS\ERDNT) - Make sure that boxes beside System Registry and Current User Registry are checked
- Press OK
- Press YES to create the folder.
Next, please follow the instructions below VERY carefully and make sure you highlight everything in the Quote box (Don't hightlight the word Quote: though)
<hr>
STEP 2: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:commands
[createrestorepoint]
:OTL
O4 - HKCU..\Run: [Best Buy pc app] C:\Users\Picklez\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
[2013/01/16 01:30:43 | 000,002,940 | ---- | M] () -- C:\ProgramData\dsgsdgdsgdsgw.js
:Files
C:\ProgramData\dsgsdgdsgdsgw.js
:Commands
[EmptyTemp]
[EmptyFlash]
[EmptyJava]
[Reboot]<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
Last edited by a moderator:
All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
Error: Unable to interpret < :OTL> in the current context!
Error: Unable to interpret < O4 - HKCU..\Run: [Best Buy pc app] C:\Users\Picklez\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3> in the current context!
Error: Unable to interpret < [2013/01/16 01:30:43 | 000,002,940 | ---- | M] () -- C:\ProgramData\dsgsdgdsgdsgw.js> in the current context!
========== FILES ==========
C:\ProgramData\dsgsdgdsgdsgw.js moved successfully.
========== COMMANDS ==========
[EMPTYTEMP]
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Picklez
->Temp folder emptied: 56786577 bytes
->Temporary Internet Files folder emptied: 406835011 bytes
->Java cache emptied: 166845 bytes
->Google Chrome cache emptied: 7518423 bytes
->Flash cache emptied: 54172 bytes
User: Public
User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 177151095 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50333 bytes
RecycleBin emptied: 2226143600 bytes
Total Files Cleaned = 2,742.00 mb
[EMPTYFLASH]
User: All Users
User: Default
User: Default User
User: Picklez
->Flash cache emptied: 0 bytes
User: Public
User: UpdatusUser
Total Flash Files Cleaned = 0.00 mb
[EMPTYJAVA]
User: All Users
User: Default
User: Default User
User: Picklez
->Java cache emptied: 0 bytes
User: Public
User: UpdatusUser
Total Java Files Cleaned = 0.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 01162013_145146
========== COMMANDS ==========
Restore point Set: OTL Restore Point
Error: Unable to interpret < :OTL> in the current context!
Error: Unable to interpret < O4 - HKCU..\Run: [Best Buy pc app] C:\Users\Picklez\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5> in the current context!
Error: Unable to interpret < O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3> in the current context!
Error: Unable to interpret < [2013/01/16 01:30:43 | 000,002,940 | ---- | M] () -- C:\ProgramData\dsgsdgdsgdsgw.js> in the current context!
========== FILES ==========
C:\ProgramData\dsgsdgdsgdsgw.js moved successfully.
========== COMMANDS ==========
[EMPTYTEMP]
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Picklez
->Temp folder emptied: 56786577 bytes
->Temporary Internet Files folder emptied: 406835011 bytes
->Java cache emptied: 166845 bytes
->Google Chrome cache emptied: 7518423 bytes
->Flash cache emptied: 54172 bytes
User: Public
User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 177151095 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50333 bytes
RecycleBin emptied: 2226143600 bytes
Total Files Cleaned = 2,742.00 mb
[EMPTYFLASH]
User: All Users
User: Default
User: Default User
User: Picklez
->Flash cache emptied: 0 bytes
User: Public
User: UpdatusUser
Total Flash Files Cleaned = 0.00 mb
[EMPTYJAVA]
User: All Users
User: Default
User: Default User
User: Picklez
->Java cache emptied: 0 bytes
User: Public
User: UpdatusUser
Total Java Files Cleaned = 0.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 01162013_145146
- Oct 5, 2012
- 2,697
STEP 1: Repair your Windows Registry from this infection malicious changes.
This infection has changed your Windows registry settings so that when you try to start the computer it will load the infections instead of your Windows Desktop.
This infection has changed your Windows registry settings so that when you try to start the computer it will load the infections instead of your Windows Desktop.
- Download the WinlogOnFix.reg file to fix the malicious registry changes from This infection.
REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called WinlogonFix.reg) - Double-click on WinlogonFix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
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