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  1. Before you start!
    All given instructions in this forum are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar issues, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.

    Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
    We strongly advise you to backup any personal files and folders before you start.

FBI cyber security virus

Discussion in 'Malware Removal Assistance' started by ghdeaver, May 5, 2013.

  1. ghdeaver

    ghdeaver New Member

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    I checked OTL log but I cannot get to internet to run this log
     
  2. Fiery

    Fiery 1 of the 4 MalwareTips Founder

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    Hi ghdeaver and welcome to MalwareTips! :)

    I'm Fiery and I would gladly assist you in removing the malware on your computer.

    Before we start:
    • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
    • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
    • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
    • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
    • The absence of symptoms does not mean your PC is fully disinfected.
    • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
    • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

    <hr>
    Download Farbar Recovery Scan Tool from the below link:
    <ul><li>For 32 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a USB/flash drive.
    </li>

    <li>Plug the flashdrive into the infected PC.</li>

    <li>Enter <>System Recovery Options</>.</li>

    <>To enter System Recovery Options from the Advanced Boot Options:</>
    <ul>
    <li>Restart the computer.</li>
    <li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
    <li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
    <li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
    <li>Select the operating system you want to repair, and then click <>Next</>.</li>
    <li>Select your user account an click <>Next</>.</li>
    </ul>

    <li>On the System Recovery Options menu you will get the following options:</span>
    <pre>Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt</pre>
    <ol>
    <li>Select <>Command Prompt</></li>
    <li>In the command window type in <[b]>notepad</[b]> and press <[b]>Enter</[b]>.</li>
    <li>The notepad opens. Under File menu select <[b]>Open</[b]>.</li>
    <li>Select "Computer" and find your flash drive letter and close the notepad.</li>
    <li>In the command window type <[b]><span style="color: #ff0000;">e</span>:\frst.exe</[b]> and press <[b]>Enter</[b]>
    <[b]>Note:</[b]><span style="color: #ff0000;"> Replace letter <[b]>e</[b]> with the drive letter of your flash drive.</span></li>
    <li>The tool will start to run.</li>
    <li>When the tool opens click <[b]>Yes</[b]> to disclaimer.</li>
    <li>Press <[b]>Scan</[b]> button.</li>
    <li><[b]>FRST</[b]> will let you know when the scan is complete and has written the <[b]>FRST.txt</[b]> to file, close the message.
    <li>Type [b]exit[/b]</li>
    <li>Please copy and paste [b]FRST.txt[/b] in your next reply</li></li>
    </ol>
    </ul>[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]
     
    Last edited by a moderator: Mar 13, 2014

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