I thought I had put really good protection programs on my computer such as: Hitman Pro, Hitman Pro Alert, CCleaner, Malwarebytes, Malwarebytes Anti-Exploit, Webroot, & Secunia. I always did my updates, scans, etc... I used Win 8.1 on 1yr. old HP desktop, along with Chrome, Firefox. I thought I was doing alright; but I have got hit with something that I can't understand or fix for the first time in 15 yrs. And like going to the doctor, I am not even sure WHAT the computer has wrong! I just know that things are not working correctly. I am new, & not a expert or professional at this site or in the area of removal of computer troubles. Can you please help me to figure this out so that we can go back to enjoying our FV2, Ancestry, and photos etc...?
Freezing, Strange Error Messages, Disappearing Programs! Please Help?
- Thread starter m_OvO_m
- Start date
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
Check Disk
Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Post its content into your next reply.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
- Press the
+ R on your keyboard at the same time. Type cmd and click OK.
- Copy/Enter the command below and press Enter:
-
Code:
chkdsk C: /r - You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
- All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
- Press the
+ R on your keyboard at the same time. Type eventvwr and click OK.
- In the left panel, expand Windows Logs and then click on Application.
- Now, on the right side, click on Filter Current Log.
- Under Event Sources, check only Wininit and click OK.
- Now you'll be presented with one or multiple Wininit logs.
- Click on an entry corresponding to the date and time of the disk check.
- On the top main menu, click Action > Copy > Copy Details as Text.
- Paste the contents into your next reply.
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the main console will appear, it may take a minute or two.
- In the main box please paste in the following script:
Code:createsrpoint; autoclean; emptyalltemp; ipconfig /flushdns >>"%temp%\log.txt";b - Make sure that Scan All Users option is checked.
- Push Run Script and wait patiently. The scan may take a couple of minutes.
- When the scan completes, a zoek-results logfile should open in notepad.
- If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
I don't know if this is the same but I went to Win C: - properties - tools - error checking and saved this to copy/paste.
Chkdsk was executed in scan mode on a volume snapshot.
Checking file system on C:
Volume label is Windows.
Stage 1: Examining basic file system structure ...
443648 file records processed. File verification completed.
3613 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
572094 index entries processed. Index verification completed.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
64224 data files processed. CHKDSK is verifying Usn Journal...
34064288 USN bytes processed. Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
957273087 KB total disk space.
53106088 KB in 327078 files.
231392 KB in 64225 indexes.
575295 KB in use by the system.
65536 KB occupied by the log file.
903360312 KB available on disk.
4096 bytes in each allocation unit.
239318271 total allocation units on disk.
225840078 allocation units available on disk.
----------------------------------------------------------------------
Stage 1: Examining basic file system structure ...
Stage 2: Examining file name linkage ...
Stage 3: Examining security descriptors ...
Windows has scanned the file system and found no problems.
No further action is required.
________________________________________________________
When I tried to check for disk report as suggested, I got nothing from Wininit logs.
Chkdsk was executed in scan mode on a volume snapshot.
Checking file system on C:
Volume label is Windows.
Stage 1: Examining basic file system structure ...
443648 file records processed. File verification completed.
3613 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
572094 index entries processed. Index verification completed.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
64224 data files processed. CHKDSK is verifying Usn Journal...
34064288 USN bytes processed. Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
957273087 KB total disk space.
53106088 KB in 327078 files.
231392 KB in 64225 indexes.
575295 KB in use by the system.
65536 KB occupied by the log file.
903360312 KB available on disk.
4096 bytes in each allocation unit.
239318271 total allocation units on disk.
225840078 allocation units available on disk.
----------------------------------------------------------------------
Stage 1: Examining basic file system structure ...
Stage 2: Examining file name linkage ...
Stage 3: Examining security descriptors ...
Windows has scanned the file system and found no problems.
No further action is required.
________________________________________________________
When I tried to check for disk report as suggested, I got nothing from Wininit logs.
Sun 08/30/2015 at 15:59:58.28
Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by m_OvO_000 on Sun 08/30/2015 at 15:59:58.28.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\m_OvO_000\Downloads\zoek.exe [Scan all users] [Script inserted]
==== Older Logs ======================
C:\zoek-results2015-08-30-205838.log 6259 bytes
==== System Restore Info ======================
8/30/2015 4:01:11 PM Zoek.exe System Restore Point Created Successfully.
==== Empty Folders Check ======================
C:\Users\m_OvO_000\AppData\Local\VirtualStore deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
==== Firefox Extensions Registry ======================
[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"bdwteff@bitdefender.com"="C:\Program Files\Bitdefender\Bitdefender 2015\bdwteff" [08/13/2015 06:46 PM]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"bdwteff@bitdefender.com"="C:\Program Files\Bitdefender\Bitdefender 2015\antispam32\bdwteff" [08/13/2015 06:46 PM]
==== Chromium Look ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fabcmochhfpldjekobfaaggijgohadih - No path found[]
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="Zynga | Play free online games with friends"
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="Zynga | Play free online games with friends"
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="{searchTerms} - Google Search"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="{searchTerms} - Bing"
==== Empty IE Cache ======================
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
No Chrome User Data found
==== Empty All Flash Cache ======================
Flash Cache Emptied Successfully
==== Empty All Java Cache ======================
No Java Cache Found
==== C:\zoek_backup content ======================
C:\zoek_backup (files=14 folders=16 14118461 bytes)
==== Empty Temp Folders ======================
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\m_OvO_000\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\WINDOWS\Temp successfully emptied
C:\Users\M_OVO_~1\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== EOF on Sun 08/30/2015 at 16:14:01.59 ======================
Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by m_OvO_000 on Sun 08/30/2015 at 15:59:58.28.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\m_OvO_000\Downloads\zoek.exe [Scan all users] [Script inserted]
==== Older Logs ======================
C:\zoek-results2015-08-30-205838.log 6259 bytes
==== System Restore Info ======================
8/30/2015 4:01:11 PM Zoek.exe System Restore Point Created Successfully.
==== Empty Folders Check ======================
C:\Users\m_OvO_000\AppData\Local\VirtualStore deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
==== Firefox Extensions Registry ======================
[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"bdwteff@bitdefender.com"="C:\Program Files\Bitdefender\Bitdefender 2015\bdwteff" [08/13/2015 06:46 PM]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"bdwteff@bitdefender.com"="C:\Program Files\Bitdefender\Bitdefender 2015\antispam32\bdwteff" [08/13/2015 06:46 PM]
==== Chromium Look ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fabcmochhfpldjekobfaaggijgohadih - No path found[]
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="Zynga | Play free online games with friends"
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="Zynga | Play free online games with friends"
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="{searchTerms} - Google Search"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="{searchTerms} - Bing"
==== Empty IE Cache ======================
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\m_OvO_000\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
No Chrome User Data found
==== Empty All Flash Cache ======================
Flash Cache Emptied Successfully
==== Empty All Java Cache ======================
No Java Cache Found
==== C:\zoek_backup content ======================
C:\zoek_backup (files=14 folders=16 14118461 bytes)
==== Empty Temp Folders ======================
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\m_OvO_000\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\WINDOWS\Temp successfully emptied
C:\Users\M_OVO_~1\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== EOF on Sun 08/30/2015 at 16:14:01.59 ======================
Also additional information to my dilemma: On Thurs. Aug. 27th my computer completely crashed slowly until I couldn't even push F8 for safe mode! I had a local computer tech fix it because I really didn't know what to do at that point. He restored 8.1 Windows on it and didn't really tell me what it was that I had gotten. I started to load my favorite security programs back on it except Webroot; and noticed problems right away when it said that Hitman Pro was a malicious item. I left it off because I had started to lose confidence in everything I'd come to stand by at that point. Is there a problem with Hitman Pro?
- Mar 8, 2013
- 22,627
Let's scan again:
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Here are the results. Do you want me to use the copy/paste method of the content for these? I wasn't for sure.
- Mar 8, 2013
- 22,627
I prefer uploading them.
How is your PC behaving now? I didn't see anything that could tell me that something is wrong.
How is your PC behaving now? I didn't see anything that could tell me that something is wrong.
Right now, it actually seems to be working fine for me. Is there something wrong with Hitman Pro that I would get a kind of warnings for it when I try to download, install or use it?
- Mar 8, 2013
- 22,627
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