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Had a BSOD, ntoskrnl.exe problem or something.

Discussion in 'Troubleshooting Software/Hardware Issues' started by Vextor, Feb 5, 2012.

  1. Vextor

    Vextor Regular Member

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    I had a BSOD today, I just want to check if it's a permanent problem or a one-time BSOD. I'm going to post all the information I know from checking on a program called BlueScreenView.

    Dump File : 020512-21278-01.dmp
    Crash Time : 05/02/2012 12:35:00
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : fffffa80`08984a00
    Parameter 3 : fffff800`00b9c4d8
    Parameter 4 : fffffa80`0b2eebd0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\Minidump\020512-21278-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
  2. Nathan Wootton

    Nathan Wootton Regular Member

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    Well, i think its your RAM that may have gone bad if you google the error code its mostly about ram and PSU. so Right, can you do these test for me....

    1. chkdsk c: /r to eliminate bad sectors / failing HDD
    2. Memtest+ 86 and leave it running
    3. Swapping out PSU ?
  3. acuariano

    acuariano Regular Member

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    remove the battery for like 10 minutes and then reinstall it...
    this may clear it
  4. Vextor

    Vextor Regular Member

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    I'm on a desktop.
  5. Valentin N

    Valentin N Regular Member

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    have you analysed the dump file?
  6. pcjunklist

    pcjunklist Regular Member

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    I would out all ram but 1 stick and try again
    You could try a driver verifier http://www.techsupportforum.com/forums/showpost.php?p=2670109
    And you could check you system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Its usually a memory or driver issue




    Go Pats!
  7. Prorootect

    Prorootect Well-Known Member

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    Can be a bad contact somewhere .. Cleans the dust and moves a little all connectors.
  8. Vextor

    Vextor Regular Member

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    Well, the information above is all I know of the problem.
  9. Valentin N

    Valentin N Regular Member

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    Analyzing the dump file will point which exe file is causing problem. I will ask a person to show me how to analyze it.
  10. Vextor

    Vextor Regular Member

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    I did something with WinDBG and I got this log:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\020612-16598-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`049eb4c0?
    Symbol search path is: srv*C:\SymbolCache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0341d000 PsLoadedModuleList = 0xfffff800`03662670
    Debug session time: Mon Feb 6 21:16:09.263 2012 (UTC + 0:00)
    System Uptime: 0 days 15:30:38.964
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    Loading unloaded module list
    .............
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9F, {3, fffffa8008c82a00, fffff800049eb4d8, fffffa800adf07c0}

    Probably caused by : usbccgp.sys

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8008c82a00, Physical Device Object of the stack
    Arg3: fffff800049eb4d8, Functional Device Object of the stack
    Arg4: fffffa800adf07c0, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IMAGE_NAME: usbccgp.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c0a

    MODULE_NAME: usbccgp

    FAULTING_MODULE: fffff88009aeb000 usbccgp

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    STACK_TEXT:
    fffff800`049eb488 fffff800`03507cd2 : 00000000`0000009f 00000000`00000003 fffffa80`08c82a00 fffff800`049eb4d8 : nt!KeBugCheckEx
    fffff800`049eb490 fffff800`034a55fc : fffff800`049eb5d8 fffff800`049eb5d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`049eb530 fffff800`034a5496 : fffff880`0c8cda90 fffff880`0c8cda90 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`049eb5a0 fffff800`034a537e : 00000082`029dc88d fffff800`049ebc18 00000000`00369e05 fffff800`03612328 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`049ebbf0 fffff800`034a5167 : 00000025`fe75cbc4 00000025`00369e05 00000025`fe75cb1f 00000000`00000005 : nt!KiTimerExpiration+0x1be
    fffff800`049ebc90 fffff800`0349196a : fffff800`0360fe80 fffff800`0361dcc0 00000000`00000000 fffff880`02edc588 : nt!KiRetireDpcList+0x277
    fffff800`049ebd40 00000000`00000000 : fffff800`049ec000 fffff800`049e6000 fffff800`049ebd00 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: X64_0x9F_3_RTL2832UUSB_IMAGE_usbccgp.sys

    BUCKET_ID: X64_0x9F_3_RTL2832UUSB_IMAGE_usbccgp.sys

    Followup: MachineOwner
    ---------
  11. Valentin N

    Valentin N Regular Member

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    looks like you found the source: usbccgp.sys
  12. Vextor

    Vextor Regular Member

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    Ok, do you have any idea what I should do about it? It has happened again and I want a fix.
  13. pcjunklist

    pcjunklist Regular Member

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    what hardware have you recently added to your computer via usb? Like a printer or a new keyboard? Reinstall that driver. Open the run command type in devmgmt.msc look for any yellow explanation points
  14. Vextor

    Vextor Regular Member

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    I haven't added any hardware via USB, apart from an iPod cable, which has been in for 3 weeks now. Device Manager shows no ! marks, meaning I have no device problem.
    So that I don't know.
  15. Valentin N

    Valentin N Regular Member

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    From what I see this is attached to usb.

    When do you get this bsod? here is info
  16. Gnosis

    Gnosis Well-Known Member

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    What I am going to say is just a shot in the dark, but what if it is exlusively to do with the USB port itself? Is that possible?
  17. pcjunklist

    pcjunklist Regular Member

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    If you have an Intel CPU,

    Install the latest java which is 6 (java.com)

    Run the Intel driver utility to see if it has any updates for your system
    http://www.intel.com/p/en_US/support/detect
  18. malbky

    malbky Regular Member

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    I had this problem due to a faulty motherboard. After that later i again got a bsod on my new motherboard. This time it was due to Avast and Online armor firewall. Use BlueScreen viewer by nirsoft, which will show all affected drivers.
  19. Vextor

    Vextor Regular Member

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    I have Java 7.
  20. Vextor

    Vextor Regular Member

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    If you check the first page, I did use the viewer and I posted all the Data there.
    Also go-ahead and check the bottom of the page, where I posted a Debug from WinDBG.

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