Have lost files and programs and then all installers and uninstallers and finally Google is dead.

[Zena2.0]

Hi,

Everything that's gone wrong, I already mentioned above, but to re-cap:
Slow down beginning last November, then:
1. Deleted files.
2. Changed shell-extensions on programs and took ownership of them so that I don't have permission to do anything about it (tried two more Internet Security packages. No help).
3. Disabled maintenance functions like Windows Update and Recovery, and destroyed all of my installers and uninstallers.
4. Added programs that I've never seen before, and don't show up on Programs and Features so I can't delete them.
5. Killed Chrome (which I cannot uninstall) and made it crash every 5-10 seconds.
6. Have seen the following gliches/program mistakes:
(in the middle of a photo address or web address)
a.aka.maihd.net
Volstran
(extensions) .CABSfx, .7zsfx, 1.zip->
(at the end of all addresses in Google browser) ?search=60 (I'm not sure I'm recalling that exactly right, but it hasn't shown up on Internet Explorer, which is what I'm using now that Google is totally down).

I was unable to download any of the cleaner products that you asked for logs from, I can't install anything right now.
Thanks!

 

[frogboy]

I think you need to post here http://malwaretips.com/forums/malware-removal-assistance.10/ and to read this first http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/ and help will be at hand.

 

[Zena2.0]

I think you need to post here http://malwaretips.com/forums/malware-removal-assistance.10/ and to read this first http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/ and help will be at hand.

Thanks Frogboy, I did the first, but as far as installing anything to give me logs, I can't because I cannot install anything right now. I'm so frustrated, and I can't install any of their programs.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




You will need to download required tool somehow and to upload produced reports. Try transfer from other PC.