Solved help removing strange steam malware

[thatdudeguy]

I build PC's and fix hardware issues usually,software is not my thing however so any help would be appreciated!!

 

[thatdudeguy]

forgot this in the original

 

[thatdudeguy]

I forgot to mention something else,sorry.My router was changed yesterday and it didn't change anything.(i changed isp's)

 

[TwinHeadedEagle]

Hello,


Try to clean Steam cache:

How do you clear http and html cache? - Steam Users' Forums

 

[thatdudeguy]

Thanks for your reply.I did as you said to no avail.I also reinstalled steam (I had issues with two games it needed to be done anyways) and it seemed to be fine UNTIL I reinstalled the game "beamngdrive"(I moved the games folder and replaced it after reinstall to avoid redownloading everything).Is it possible my game files are infected somehow?

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[thatdudeguy]

here they are.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.

 

[thatdudeguy]

here are the files,i haven't opened steam since you've been helping me.Should i open it to see if the problem was solved?

 

[TwinHeadedEagle]

Yes, please try to do so.

 

[thatdudeguy]

hello.I appreciate your help,however the fix did not work.I re ran the scan program and attached the logs,i also screenshotted what pops up whenever i use steam in case it is of any help.Also when this pops up i can not click anything else,the only thing that works is opening the task manager and force closing the task "steamwebhelper.exe".It temporarily stops the pop ups,then when the exe reopens the popups begin again,hope that is a bit of help to you,thanks again!

 

[thatdudeguy]

here is another that pops up as well.once again close steamwebhelper.exe and it allows me to close it

 

[thatdudeguy]

you seem to have become stumped yourself or forgot to answer me.However i managed to track down the problem myself and will provide the fix for anyone else ever coming across this issue.I traced everything running when steam was on and followed it back to users/appdata/local/steam/htmlcache and deleted everything inside the folder.Problem solved thanks for your help anyways twinheadedeagle.
for reference for anyone else my path was-
C:/users/yourpcname/appdata/steam/htmlcache
you must go into control panel to be able to view hidden folders to find appdata folder

 

[TwinHeadedEagle]

I gave you to do this in my first message

 

[thatdudeguy]

You did amd thats where I got the idea to do what I did,however the link you Gave me directed me to delete the cache in my main steam folder,which I did and it accomplished nothing.Either way you lead me the right way so thank you!!