Solved Help with iStartSurf virus removal

[GreenEggsAndSam]

Please could someone help as my laptop is virtually new (I got it at Christmas)

I also experimented with completely removing chrome from my laptop and that appeared to work, until I reinstalled it and they were back, but I don't want to have to go without chrome for eternity?

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[GreenEggsAndSam]

Hello,

Thank you very much for helping me! I have attached both files as requested.

Sam

 

[GreenEggsAndSam]

I dont know if this is related but i was trying to open the netflix app on my laptop and it closes as soon as the window is opened, and i have also tried to open the windows store which also closes in the same way.

 

[GreenEggsAndSam]

This appears to happen for all apps that could be snapped to one half of the screen etc (i dont know how else to describe them)

 

[GreenEggsAndSam]

I have checked my permissions and it says that i should have permission for everything i normally should have

 

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[GreenEggsAndSam]

Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by Sam on 11/08/2015 at 16:08:03.47.
Microsoft Windows 10 Home 10.0.10240 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Sam\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

11/08/2015 16:09:44 Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\Users\Sam\AppData\Local\CrashDumps deleted successfully
C:\Users\Sam\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Sam\AppData\Local\EmieSiteList deleted successfully
C:\Users\Sam\AppData\Local\EmieUserList deleted successfully
C:\Users\Sam\AppData\Local\NetworkTiles deleted successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\NetworkTiles deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-881344709-3582652270-3869775551-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{3F2F9BED-4014-44D7-97D9-E2BA1D72F57E} deleted successfully
HKEY_USERS\S-1-5-21-881344709-3582652270-3869775551-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB929244-44D6-4EDF-AC2D-13064F2A4FE8} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{BB929244-44D6-4EDF-AC2D-13064F2A4FE8} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
"C:\windows\Installer\23c71.msi" deleted
"C:\Users\Sam\AppData\Roaming\WTouch" deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"="C:\Program Files (x86)\McAfee\SiteAdvisor" [06/08/2015 16:20]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"="C:\Program Files (x86)\McAfee\SiteAdvisor" [06/08/2015 16:20]

==== Chromium Look ======================

Google Chrome Version: 44.0.2403.130

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fheoggkfdfchfphceeifdbepaooicaho - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx[04/08/2015 11:17]

Better Music for Google Play Music™ - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\bdollfdihekkbcgmbpjddfdaeigacmia
Google Voice Search Hotword (Beta) - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
SiteAdvisor - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho
An Awesome Book - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\jcafjdhiidcpdgpdbpnllmpheogojkfl
GIFit - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\khoojcphcmgcplkpckkjpdlloooifgec
Chrome Hotword Shared Module - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg
Pacman - Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\palgcoflnoaklkflllnmheiollkgkipm

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7A6F2EDADB7E5594DB660309B322D3FD deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ADE2F6A7-E7BD-4955-BD66-30903B223DDF} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7A6F2EDADB7E5594DB660309B322D3FD deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Sam\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Sam\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Sam\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Sam\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Sam\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

No Flash Cache Found

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=539 folders=736 4009379537 bytes)

==== Empty Temp Folders ======================

C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\Sam\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 11/08/2015 at 16:30:37.10 ======================

 

[TwinHeadedEagle]

Very good. How is your PC behaving now?

 

[GreenEggsAndSam]

Great! thank you so much!

but my apps still wont open... i presume its some sort of windows 10 bug

 

[TwinHeadedEagle]

What apps?

 

[GreenEggsAndSam]

i changed back to windows 8 and everything is working fine thank you