https://softwareupdaterlp.com banner; Safari Frozen

rickhs

New Member
Thread author
Jan 28, 2015
2
Any further tips of how to rid the malware? Firefox runs fine. I run OS 10.9.5 on a MacBook Pro.
 

Jack

Administrator
Verified
Staff Member
Well-known
Jan 24, 2011
9,377
Hello Rick,
What extensions do you have installed in Safari?
This is how you can see the extensions in Safari:
  1. From the Safari menu, select “Preferences“.
    Safari-Mac-Os-X-Preferences.gif

    In the Safari Preferences window, click the “Extensions” tab. Find any unknown extension, then click on the “Uninstall” button. This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.
    remove-extension-safari.png
 
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rickhs

New Member
Thread author
Jan 28, 2015
2
I cannot get to "Preferences" in Safari as it is greyed out when I try to open Safari.Even after I quit Safari & do a restart of the machine, I get the same thing upon reopening Safari.
 

Geos

New Member
Jan 30, 2015
1
Any further tips of how to rid the malware? Firefox runs fine. I run OS 10.9.5 on a MacBook Pro.
All I was able to do is click OK button on the first hxxps://softwareupdaterlp.com page that came up, then immediately close the tab. I do not believe any malware had been put on my computer (a Mac Book Pro). If I did not click the first OK, I could not get to "Preferences" in Safari as it is greyed out when I try to open Safari.Even after I quit Safari & do a restart of the machine, I get the same thing upon reopening Safari.
 
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Eric M

New Member
Feb 4, 2015
1
You need to first launch Safari while holding down the Shift key. Then, you'll be able to get to Prefs. Just fixed it myself using this.
 
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