Solved Internet Access Blocked After Quarantining Malware

[ae1785]

I can't get on the internet after quarantining infected malware files using Malwarebytes. How can I get rid of virus/malware without it disabling my internet access?

Steps Taken:
I ran McAfee, which didn't detect anything. I ran Malwarebytes - which found 35 infected files. When I quarantined the infected files, the internet access could not be connected - (it showed up as connected on the toolbar, but when you tried to do anything it said no internet access - regardless of which program used (mozilla or IE). I un-quarantined the infected files and got internet access back.

 

[TwinHeadedEagle]

Hi,

I would like to see Malwarebytes report. Can you fetch it?

 

[ae1785]

Here's the malware report. Thanks.

 

[TwinHeadedEagle]

Ok, let's continue:


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[ae1785]

Here are the reports. THanks.

 

[TwinHeadedEagle]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

***** NEXT *****​

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

 

[ae1785]

Here is the AdwCleaner report - the fixlog report was too big to attach.

 

[TwinHeadedEagle]

Can you upload missing report here

http://zippyshare.com/

Also, tell me how is your computer now?

 

[ae1785]

My computer seems to be working fine now! Thank you so much!

 

[TwinHeadedEagle]

Very good


For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[ae1785]

Sorry to bother you again, but after all the things we did yesterday a large number of the Windows 8 programs cannot be opened. The Malwarebytes found more malware, and after quarantining them, I can connect to the internet, but it takes over 5 minutes to load a page. Any advice?

 

[TwinHeadedEagle]

Run FRST again, check Addition.txt and attach both reports.

 

[ae1785]

attached are the frst.txt and addition.txt

 

[TwinHeadedEagle]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

 

[ae1785]

attached is fixlog.txt

 

[TwinHeadedEagle]

How is computer now?

 

[ae1785]

The applications still won't open and the touch screen is no longer working.

 

[ae1785]

there is no change in the system. what was the script suppose to do?

 

[ae1785]

is there a way to run the installed applications for example, calendar, maps, etc, with out the touchscreen working?

 

[TwinHeadedEagle]

Your PC seems clean. Since I have limited knowledge with Windows 8, I suggest you to open your topic here

http://malwaretips.com/forums/troubleshooting-software-questions-and-help.18/

This way more brains can think about solution for your problem.