Before we start....
- Please note that all given instructions in each thread are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.
- After requesting for help, we will start working on your Malware issues, this may or may not, solve other issues you have with your machine. The process is not instant. Please continue to review the answers in your thread until we tell you your machine is clear. Absence of symptoms does not mean that everything is clear. Refrain from running self fixes as this will hinder the malware removal process.
- Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
- We strongly advise you to backup any personal files and folders before you start.
Live Security Platinum removal revealed other threats- can't delete or disinfect
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