We still have some work to do:
Fix with RogueKiller
Please re-run
RogueKiller.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the pre-scan will be done. It shouldn't take more than 2-3 minutes.
- Accept the Terms of use.
- When the Scan button becomes available, please click it. RogueKiller will start a full scan.
- Upon completion, the Delete button will become available. Click it.
- Removal process may take some time. Also your machine may be restarted during this procedure. It's normal.
- Let this process run uninterrupted!.
- When finished, a Report button will become available. Click it. You will be presented with a logfile.
Please include the content of this logfile in your next reply.
Scan with TDSSKiller
Please download
TDSSKiller by Kaspersky and save it to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
- Your machine may appear very slow and unusable after that - it's normal.
- TDSSKiller will run automaticaly. Click on Change parameters and click OK.
- Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
If Cure is not available, please choose Skip instead.
- Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of
TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
Scan with Malwarebytes' Anti-Malware
Please download
Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
