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My Avast Internet Security is not working

Discussion in 'Avast' started by carl fish, Nov 2, 2012.

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  1. carl fish

    carl fish New Member

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    My Avast Internet Security has stopped working completely, its saying that the avast service has stopped, I had a look in services and it's enabled, I have also tried reinstalling it can anyone help me out?

    Attached Files:

  2. malbky

    malbky Regular Member

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    RE: My Avast Internet Security has stopped working

    What exactly has happened? Any error messages are shown?
    Try the following, right click on avast icon and select exit and then try to again open avast from the desktop.
    Check if you have valid license key or has the trial has expired.
    Go to add or remove programs and then click on avast and repair it.
    Actually you have posted this query in the wrong thread. Your query will mostly be moved by a mod to the proper place so dont be surprised if you dont find it.
    Just search for it using the search function.
  3. carl fish

    carl fish New Member

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    RE: My Avast Internet Security has stopped working

    its saying that the avast service has stopped, I had a look in services and it's enabled.
  4. mercurial

    mercurial Regular Member

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    RE: My Avast Internet Security has stopped working

    Could you provide some further details? like some screenshot?.

    These could be some of the problems which you can troubleshoot:

    1. Remove any previous installation of your previously installed antivirus
    https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574

    2. Check if your product is registered, Avast Free AV comes for 30 days unless registered. Check your registration status.

    3. Check you Avast version, try updating it to version 7 if your running and older version you can download a fresh version from here http://www.avast.com/en-in/index

    4. If the above 2 fails, try a fresh installation of Avast after uninstalling it.
  5. carl fish

    carl fish New Member

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    RE: My Avast Internet Security has stopped working

    how do I post a screenshot?
  6. mercurial

    mercurial Regular Member

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    RE: My Avast Internet Security has stopped working

    press the "Print Screen" button next to F12, open MS Paint and paste it ( CTRL + V or Right Click > paste ) Then just save that is jpeg format and post it :). Hope that helps
  7. carl fish

    carl fish New Member

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    RE: My Avast Internet Security has stopped working

    I have taken a snapshot of my avast, I have tried reinstalling it didn't work

    Attached Files:

  8. carl fish

    carl fish New Member

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    My Avast Internet Security has stopped working completely, its saying that the avast service has stopped, I had a look in services and it's enabled, I have also tried reinstalling it didn't fix the problem I have have a snapshot, can anyone help me out?

    Attached Files:

  9. mercurial

    mercurial Regular Member

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    Hmmmm, can you show a screen of summary as well?...is your registration updated? Did you a fresh install or just reinstalled it (repiar)?
  10. carl fish

    carl fish New Member

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    I did a fresh install after I uninstalled it, My subscription is still active it has not expired yet

    Attached Files:

  11. mercurial

    mercurial Regular Member

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    You can try manually updating it from here see if that helps
    http://www.avast.com/download-update

    You can also try updating it's components
    https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=1050

    If the above 2 fail try uninstalling it from Safe Mode and do a fresh install:
    1. Start in Safe Mode. How to Boot into Safe Mode
    2. Use Avast Uninstall Utility Avast Uninstall Utility
  12. McLovin

    McLovin Active Member

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    My thing would be try rebooting it and see if that helps.
  13. Tom172

    Tom172 Regular Member

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    Might be worth running a Malwarebytes scan as malware may be disabling the service.
  14. Syntax

    Syntax Regular Member

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    What OS are you using?

    If the method mercurial didn't work then try visiting the avast forum.
  15. Umbra Polaris

    Umbra Polaris Testing And Review Expert Staff Member

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    1- uninstall it with any Avast uninstall utility: http://www.avast.com/uninstall-utility

    2- reboot in safe mode and scan with MBAM,

    3- reboot normally, clean the registry leftovers with Ccleaner (dont forget to backup the registry base)

    4- reboot, disable any active security softwares. (windows defender, etc...EAM flagged one Avast file as malicious)

    5- Install it calmly and read before clicking next. let avast finish its installation.

    5- reboot again.
  16. malbky

    malbky Regular Member

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    I had posted on this thread, then it was moved and i lost the post :(
    NP you guys covered what I wrote
  17. malbky

    malbky Regular Member

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    Seems like an infection to me. Avast is saying its in unstable state.
  18. exterminator20

    exterminator20 Giveaway and Hot Deals Expert Staff Member

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    There was a problem with this in Avast a while ago with an update.You can try this and see if it helps.
    1. go to control panel and uninstall/remove programs

    2. find Avast and click uninstall/change{depends on OS but will be similar}

    3.When the avast! Setup Wizard appears, select the option 'Update (Update components)

    [​IMG]

    4.click next

    5.After the update is successfully completed, click 'Finish', and then reboot your computer

    The unsecured status should be gone
  19. mercurial

    mercurial Regular Member

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    i already suggested that in his other post :p

    http://malwaretips.com/Thread-My-Avast-Internet-Security-is-not-working--11128
  20. madyrocksin

    madyrocksin Regular Member

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    can you relate it to any incident like installing a program etc ???
    Please open "event viewer" under "windows logs" --> "Application" do you see any error which corresponds to the time your AVAST started giving you error ???

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