Solved Need Help Please

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
I have been experiencing alot of ads on every page all by Roll Around and took many steps to remove them including malware protection and i have virus protection
 

Attachments

  • FRST.txt
    155 KB · Views: 28
  • Addition.txt
    23.8 KB · Views: 21

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




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Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
Zoek.exe v5.0.0.0 Updated 02-April-2015
Tool run by AcrobaticSloth on Thu 04/02/2015 at 20:39:06.57.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\AcrobaticSloth\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

4/2/2015 8:39:48 PM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\Users\AcrobaticSloth\AppData\Roaming\Mozilla deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\AGEIA Technologies not found
C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted

==== Chromium Look ======================

Google Chrome Version: 41.0.2272.101 (Possible outdated, latest Stable version: 41.0.2272.118)

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
lifbcibllhkdhoafpjfnlhfpfgnpldfl - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx[07/14/2014 06:22 PM]

Chrome Hotword Shared Module - AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg

==== Chromium Fix ======================

C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_agent.boostsaves.com_0.localstorage deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_agent.boostsaves.com_0.localstorage-journal deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.boostsaves.com_0.localstorage deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.boostsaves.com_0.localstorage-journal deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_agent.boostsaves.com_0.localstorage deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_agent.boostsaves.com_0.localstorage-journal deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.boostsaves.com_0.localstorage deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.boostsaves.com_0.localstorage-journal deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.extcontent00.extcontent.com_0.localstorage deleted successfully
C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.extcontent00.extcontent.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/p/?LinkId=255141"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/p/?LinkId=255141"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\AcrobaticSloth\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\AcrobaticSloth\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\AcrobaticSloth\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\AcrobaticSloth\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\AcrobaticSloth\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=14 folders=3 2691925 bytes)

==== Empty Temp Folders ======================

C:\Users\AcrobaticSloth\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\ACROBA~1\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp\Low" not deleted

==== EOF on Thu 04/02/2015 at 20:53:05.06 ======================
 

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
Well i don't see the Ads but since running that test nothing is loading or it will load after trying a few types, but i am not sure if its my internet or my PC. Although i have tried resetting my internet 3 times already and nothing has changed along with restarting my PC. Any Suggestions?
 

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
Its not just my Chrome browser its all my games etc. like steam takes forever to load some games just wont open unless i try atleast 5 times and if i try to watch videos errors come up
 

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
It is anything that connects to the internet it just doesn't connect or takes forever to connect and it all started after the test you told me to run although the ads are gone but i rather have the ads if i can actually use the internet. I've reset my internet multiple times thinking it was that but nothing has changed and its only on my PC no other device is like this
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
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Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    43 bytes · Views: 22

AcrobaticSloth

New Member
Thread author
Apr 1, 2015
8
Everything is fixed now i greatly appreciate it thanks alot for all your help and time
 

Attachments

  • Fixlog.txt
    1.3 KB · Views: 17

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Cheers :)


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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