I see that other users have had problems with the fake Google Chrome. I may have more than one problem since I've been having issues with heavy CPU usage involving a COM Surrogate process - which may or may not be malware. The Google Chrome usage just started a few days ago. I tried to follow the instructions for preparing for assistance but have been unable to download the FRST file. Any assistance greatly appreciated!
Need help with fake Chrome but can't download FRST
- Thread starter amarrs
- Start date
Just looked at other posts. When I started having the COM Surrogate issue, I also used Task Manager to open that file. It's located in a sysWOW64 file as another used reported. Looks like I need lots of help. Thanks.
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Download
Malwarebytes Anti-Rootkit to your desktop.
Scan with Farbar Recovery Scan Tool
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Download
- Double-click the icon to start the tool.
- It will ask you where to extract it, then it will start.
- Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
- Click in the introduction screen "next" to continue.
- Click in the following screen "Update" to obtain the latest malware definitions.
- Once the update is complete select "Next" and click "Scan".
- When the scan is finished and no malware has been found select "Exit".
- If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
- Open the MBAR folder and paste the content of the following files in your next reply:
- "mbar-log-{date} (xx-xx-xx).txt"
- "system-log.txt"
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Hi TWE. Thanks so much for the quick response. Just wanted to let you know that I have read your response & will be following your instructions ASAP. I don't have a lot of free time today & tomorrow due to my work schedule so it may be Saturday before I get a chance to get started on this. I'll send the requested info as soon as I can. Again, thanks so much!
I've attempted to follow your instructions. When I click Download for the Malwarebytes Anti-Rootkit, I get this pop-up box.
That's the same box I got when I tried to download FRST several days ago.
I'm guessing that something in the malware itself is preventing any downloads? I've had no problem downloading files before & haven't changed any settings. However, since the problems surfaced a few weeks ago, I haven't been able to download any files - even games. Don't know if turning off my firewall or anything like that would help. I thought I would wait for your advice. Thanks.
That's the same box I got when I tried to download FRST several days ago.
I'm guessing that something in the malware itself is preventing any downloads? I've had no problem downloading files before & haven't changed any settings. However, since the problems surfaced a few weeks ago, I haven't been able to download any files - even games. Don't know if turning off my firewall or anything like that would help. I thought I would wait for your advice. Thanks.
- Mar 8, 2013
- 22,627
Re-enable downloads in Internet Explorer
- Close all Internet Explorer windows.
- Press the Windows key
+ R.
- Type inetcpl.cpl into the Open field and click OK. This will open Internet Properties (otherwise known as Internet Options).
Figure 1-1
- Click the Security tab
Reset all zones to default level.
Figure 1-2
- When you are finished, click OK to save your changes.
MBAR scan & clean-up run. However, when I tried to update the version, I got a message that the update failed - "Host not found". The available version appeared to be from just a few days ago (11/18) and after my laptop was apparently infected so I used that version. If I need to try the update again & run another scan, please let me know. Here's the requested info.
mbar-log-2014-11-22 (14-45-20)
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
www.malwarebytes.org
Database version: v2014.11.18.05
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17420
Ann :: ANN-PC [administrator]
11/22/2014 2:45:20 PM
mbar-log-2014-11-22 (14-45-20).txt
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 348849
Time elapsed: 46 minute(s), 2 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 4
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
Registry Keys Detected: 2
HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} (Trojan.Poweliks.B) -> Delete on reboot. [9aa378c5512b3df98d0823df7c844db3]
HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ (Trojan.Poweliks) -> Delete on reboot. [102ddd60334916204e4afc0631cf06fa]
Registry Values Detected: 1
HKU\S-1-5-21-342609290-2162663514-3033402350-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fgnvcmroq (Trojan.Chrome.INJ) -> Data: regsvr32.exe /s "C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll" -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\qirostg.dll (Trojan.Chrome.INJ) -> Delete on reboot. [a39acd705923ca6c9c83e10570917888]
Physical Sectors Detected: 0
(No malicious items detected)
(end)
mbar-log-2014-11-22 (14-45-20)
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
www.malwarebytes.org
Database version: v2014.11.18.05
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17420
Ann :: ANN-PC [administrator]
11/22/2014 2:45:20 PM
mbar-log-2014-11-22 (14-45-20).txt
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 348849
Time elapsed: 46 minute(s), 2 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 4
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
Registry Keys Detected: 2
HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} (Trojan.Poweliks.B) -> Delete on reboot. [9aa378c5512b3df98d0823df7c844db3]
HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ (Trojan.Poweliks) -> Delete on reboot. [102ddd60334916204e4afc0631cf06fa]
Registry Values Detected: 1
HKU\S-1-5-21-342609290-2162663514-3033402350-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fgnvcmroq (Trojan.Chrome.INJ) -> Data: regsvr32.exe /s "C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll" -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll (Trojan.Chrome.INJ) -> Delete on reboot. [ad9062db5a2296a0a47baf379d64758b]
C:\Users\Ann\AppData\Local\Temp\qirostg.dll (Trojan.Chrome.INJ) -> Delete on reboot. [a39acd705923ca6c9c83e10570917888]
Physical Sectors Detected: 0
(No malicious items detected)
(end)
And:
system-log
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 2248601600
Downloaded database version: v2014.11.22.12
Host not found
Initializing...
======================
------------ Kernel report ------------
11/22/2014 14:45:08
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Netwsw00.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\AMPPAL.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\mfencbdc.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\iBtFltCoex.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\btmaux.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\Sftvollh.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\TurboB.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\system32\DRIVERS\Sftfslh.sys
\SystemRoot\system32\DRIVERS\Sftplaylh.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\mfeapfk.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftredirlh.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\drivers\cfwids.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\urlmon.dll
\Windows\System32\imagehlp.dll
\Windows\System32\psapi.dll
\Windows\System32\user32.dll
\Windows\System32\advapi32.dll
\Windows\System32\usp10.dll
\Windows\System32\Wldap32.dll
\Windows\System32\imm32.dll
\Windows\System32\ole32.dll
\Windows\System32\kernel32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\lpk.dll
\Windows\System32\difxapi.dll
\Windows\System32\sechost.dll
\Windows\System32\shell32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\nsi.dll
\Windows\System32\normaliz.dll
\Windows\System32\iertutil.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\ws2_32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\setupapi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\wininet.dll
\Windows\System32\msctf.dll
\Windows\System32\oleaut32.dll
\Windows\System32\gdi32.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\crypt32.dll
\Windows\System32\devobj.dll
\Windows\System32\comctl32.dll
\Windows\System32\userenv.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa800a0d1060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80078ec050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa800a0d1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8009f019d0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a0d1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80078ec050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 899DACE5
Partition information:
Partition 0 type is Other (0xde)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 80262
Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 81920 Numsec = 41545728
Partition file system is NTFS
Partition is bootable
Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 41627648 Numsec = 1911894016
Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
Done!
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fgnvcmroq --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\qirostg.dll --> [Trojan.Chrome.INJ]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} --> [Trojan.Poweliks.B]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ --> [Trojan.Poweliks]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 5598535680
=======================================
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 5582946304
=======================================
system-log
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 2248601600
Downloaded database version: v2014.11.22.12
Host not found
Initializing...
======================
------------ Kernel report ------------
11/22/2014 14:45:08
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Netwsw00.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\AMPPAL.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\mfencbdc.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\iBtFltCoex.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\btmaux.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\Sftvollh.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\TurboB.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\system32\DRIVERS\Sftfslh.sys
\SystemRoot\system32\DRIVERS\Sftplaylh.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\mfeapfk.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftredirlh.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\drivers\cfwids.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\urlmon.dll
\Windows\System32\imagehlp.dll
\Windows\System32\psapi.dll
\Windows\System32\user32.dll
\Windows\System32\advapi32.dll
\Windows\System32\usp10.dll
\Windows\System32\Wldap32.dll
\Windows\System32\imm32.dll
\Windows\System32\ole32.dll
\Windows\System32\kernel32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\lpk.dll
\Windows\System32\difxapi.dll
\Windows\System32\sechost.dll
\Windows\System32\shell32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\nsi.dll
\Windows\System32\normaliz.dll
\Windows\System32\iertutil.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\ws2_32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\setupapi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\wininet.dll
\Windows\System32\msctf.dll
\Windows\System32\oleaut32.dll
\Windows\System32\gdi32.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\crypt32.dll
\Windows\System32\devobj.dll
\Windows\System32\comctl32.dll
\Windows\System32\userenv.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa800a0d1060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80078ec050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa800a0d1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8009f019d0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a0d1060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80078ec050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 899DACE5
Partition information:
Partition 0 type is Other (0xde)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 80262
Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 81920 Numsec = 41545728
Partition file system is NTFS
Partition is bootable
Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 41627648 Numsec = 1911894016
Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
Done!
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fgnvcmroq --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\382c\AppData\Local\Microsoft\fgnvcmroq.dll --> [Trojan.Chrome.INJ]
Infected: C:\Users\Ann\AppData\Local\Temp\qirostg.dll --> [Trojan.Chrome.INJ]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5} --> [Trojan.Poweliks.B]
Infected: HKU\S-1-5-21-342609290-2162663514-3033402350-1001_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\^ --> [Trojan.Poweliks]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 5598535680
=======================================
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
(c) Malwarebytes Corporation 2011-2012
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
Account is Administrative
Internet Explorer version: 11.0.9600.17420
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 8455098368, free: 5582946304
=======================================
- Mar 8, 2013
- 22,627
Very good. We will perform just a final maintenance. Is your PC okay now?
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Please attach it to your reply.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Final fix has been run & laptop restarted. Everything seems to be great! CPU is no longer clogged with fake Chrome or COM Surrogate files. Buy yourself a couple of six packs. Fixlog file attached. Oh, and thanks again!
- Mar 8, 2013
- 22,627
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself 
MUST READ - security tips:
MUST READ - general maintenance:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!
Download DelFix by Xplode and save it to your desktop.
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Stay safe,
TwinHeadedEagle
Recommended reading:
- Computer Security - a short guide to staying safer online.
- Simple and easy ways to keep your computer safe and secure on the Internet
The Importance of Software Updating:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
Recommended additional software:
Post-cleanup procedures:
Download DelFix by Xplode and save it to your desktop.
- Run the tool by right click on the
icon and Run as administrator option.
- Make sure that these ones are checked:
- Remove disinfection tools
- Purge system restore
- Reset system settings
- Push Run and wait until the tool completes his work.
- All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
Tool deletes old system restore points and create a fresh system restore point after cleaning.
My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
Stay safe,
TwinHeadedEagle
Hi TwinHeadedEagle...Thanks again for the assistance. I ran the cleanup programs you suggested & I'm still reviewing the suggested protective software & information you provided. So far everything is still in good shape!
BTW, when I told you to buy yourself a couple of six packs, I thought I had sent something to cover that, but apparently the PayPal payment didn't process for some reason. That should be rectified now. Thanks again! Merry Christmas or Happy Holidays or whatever!
BTW, when I told you to buy yourself a couple of six packs, I thought I had sent something to cover that, but apparently the PayPal payment didn't process for some reason. That should be rectified now. Thanks again! Merry Christmas or Happy Holidays or whatever!
- Mar 8, 2013
- 22,627
Similar threads
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