A friends laptop wasnt running right so I said I'd look at it. She was infected by Cryptowall a couple months ago it seems. So I've done some of the usual scanning and things but it looks like her files are encrypted for good from what I am reading. She had a bunch of other stuff which I fixed except for the last thing I did today, removing Alureon. Now I cannot boot the PC, either to windows or safe mode. I reied a restore from a few hours ago but I didn't really think that would work. I've seen some similar theads so I loaded FRST and ListParts. Scans are including. Any help would be greatly appreciated. Thanks
PC boots to BSOD after removing Alureon with Defender Offline 64
- Thread starter clipperqb
- Start date
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt
>> Boot into Recovery Environment
Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
>> Exit out of Recovery Environment and post me the log please.
Try to boot Windows normally...
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt
>> Boot into Recovery Environment
Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
- Press the Fix button once and wait.
- FRST will process fixlist.txt
- When finished, it will produce a log fixlog.txt on your USB flashdrive.
>> Exit out of Recovery Environment and post me the log please.
Try to boot Windows normally...
- Mar 8, 2013
- 22,627
Yes, sorry thats what I meant. Booted up and everything seems good! She still has this annoyance where some ad's start playing throught the speaker. Thanks a lot!
- Mar 8, 2013
- 22,627
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
She actually just came by and picked up her PC, I had told her it was ready and then all this happened. I will try and get those logs in the next few days. Thanks again for the quick help.
- Mar 8, 2013
- 22,627
Your PC is heavily infected, we removed one Rootkit, but there are several severe infections still present.
- Mar 8, 2013
- 22,627
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Please download AdwCleaner by Xplode and save the file to your Desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait until the database is updated.
- Accept the Terms of use and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:
- Copy rpcss.dll into the Search: field in FRST then click the Search Files button.
- FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
- Please attach it to your reply.
The first step, FRST, has been running over 2 hours now, should I continue to wait? It says fixing in progress and the progress bar is animated
Last edited:
- Mar 8, 2013
- 22,627
Abort it, it is probably due large number of temporary files. Attach fixlog.txt if it is produced.
- Mar 8, 2013
- 22,627
attached files, had to end task again for FRST64, time stamp of file is same as start time of search.
- Mar 8, 2013
- 22,627
Finished
Farbar Recovery Scan Tool (x64) Version: 11-12-2014 01
Ran by April Carlino at 2014-12-12 15:39:32
Running from C:\Users\April Carlino\Desktop
Boot Mode: Normal
================== Search Files: "rpcss.dll" =============
C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll
[2012-01-23 19:40][2010-11-20 08:27] 0512000 ____A () D41D8CD98F00B204E9800998ECF8427E
C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_c5bfcda3579104e3\rpcss.dll
[2009-07-13 19:00][2009-07-13 20:41] 0509440 ____A (Microsoft Corporation) 7266972E86890E2B30C0C322E906B027 [File is signed]
C:\Windows\System32\rpcss.dll
[2012-01-23 19:40][2010-11-20 08:27] 0520192 ____A (Microsoft Corporation) 103F552D4EA988F2FCEEB329C927CEC9
====== End Of Search ======
Farbar Recovery Scan Tool (x64) Version: 11-12-2014 01
Ran by April Carlino at 2014-12-12 15:39:32
Running from C:\Users\April Carlino\Desktop
Boot Mode: Normal
================== Search Files: "rpcss.dll" =============
C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll
[2012-01-23 19:40][2010-11-20 08:27] 0512000 ____A () D41D8CD98F00B204E9800998ECF8427E
C:\Windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_c5bfcda3579104e3\rpcss.dll
[2009-07-13 19:00][2009-07-13 20:41] 0509440 ____A (Microsoft Corporation) 7266972E86890E2B30C0C322E906B027 [File is signed]
C:\Windows\System32\rpcss.dll
[2012-01-23 19:40][2010-11-20 08:27] 0520192 ____A (Microsoft Corporation) 103F552D4EA988F2FCEEB329C927CEC9
====== End Of Search ======
- Mar 8, 2013
- 22,627
Very good. We will perform one more fix:
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Please attach it to your reply.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
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