TwinHeadedEagle --
Thanks for agreeing to assist. Your response appears to be automatically generated and that's ok, as we must start somewhere; the system probably alerts you to my message, right ?
Your list of pre-instructions, even if it applies to everyone beginning this diagnostic process, seems to be at odds with my computer problems. I'm locked out and can do nothing from either Windows or DOS. I'm unable to access, download, burn, or run any program or application. I do have a separate laptop from which I can access the Internet, download programs, and burn CDs, so that may be of some help, but doing anything on the infected computer is currently a non-option. I've got to get around the FBI-MoneyPak malware before my CPU itself can accomplish any of the tasks you've listed.
Thanks for your suggestions; I'm anxious to resolve this sorry situation.
Regards,
Kimm