Hello,
Yesterday my friend received his friend's laptop computer because he had requested that he fix it. When my friend and I looked at it we discovered that it had the increasingly popular police virus (If you don't know what it is click here) (For a picture of it click here). I then proceed to help my friend try and remove it. I told him that we needed to try and boot it in safe mode. However, when he tried to boot it in safe mode using Shift+f8 it failed multiple times. I told him to force it to boot into safe mode by pressing windows+R and typing in msconfig to then force it to boot in safe mode. (Link to steps we used here) He then shut the computer down and then started it up. It seemed to be booting normally until it got to the point where the BIOS splash should appear and it did not, instead it just went to a blue screen which said "restarting" on it. It does this over and over again until you hold the button down to force shut it down. I then asked my friend to ask his friend if he had his windows 8 disks. When my friend did he told him that they were where he lives in Hong Kong. (He borders to a school in NSW from Hong Kong so most of his possessions are there.)
A recap:
The windows 8 machine has contracted the police virus.
When we tried forcing it to boot into safe mode it has now done something that prevents BIOS from booting.
There are no available windows 8 disks that we can use as recovery. (Not that we can use them at the present time as we can not access the BIOS.)
My friend is in need of help to try and fix his friend's computer. I would greatly appreciate it if you could help.
Thanks,
Ben North
Yesterday my friend received his friend's laptop computer because he had requested that he fix it. When my friend and I looked at it we discovered that it had the increasingly popular police virus (If you don't know what it is click here) (For a picture of it click here). I then proceed to help my friend try and remove it. I told him that we needed to try and boot it in safe mode. However, when he tried to boot it in safe mode using Shift+f8 it failed multiple times. I told him to force it to boot into safe mode by pressing windows+R and typing in msconfig to then force it to boot in safe mode. (Link to steps we used here) He then shut the computer down and then started it up. It seemed to be booting normally until it got to the point where the BIOS splash should appear and it did not, instead it just went to a blue screen which said "restarting" on it. It does this over and over again until you hold the button down to force shut it down. I then asked my friend to ask his friend if he had his windows 8 disks. When my friend did he told him that they were where he lives in Hong Kong. (He borders to a school in NSW from Hong Kong so most of his possessions are there.)
A recap:
The windows 8 machine has contracted the police virus.
When we tried forcing it to boot into safe mode it has now done something that prevents BIOS from booting.
There are no available windows 8 disks that we can use as recovery. (Not that we can use them at the present time as we can not access the BIOS.)
My friend is in need of help to try and fix his friend's computer. I would greatly appreciate it if you could help.
Thanks,
Ben North
