Solved Problem with internet in browsers after unwanted plug-in

[Arjan]

I really hope someone could help me to solve the problem so I can use my browsers/internet in a normal way again. Many thanks in advance!

Arjan

 

[argus]

Hello,

Please follow this topic and attach required reports

http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/

 

[Arjan]

Okay, sorry, I hadn't seen that topic!

I attached the two files.

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Arjan]

The zoek scan is already running for more than two hours, while it is stated it stated it should only take a couple of minutes. I can see that it is still running and it hasnt frozen or something. Is something wrong?

 

[argus]

Zoek can work a little longer.

 

[Arjan]

Okay, so I ran Zoek and it finally finished after six hours but at the end it gave two error messages (I don't have a screenshot of the first one but it said something about lack of memory and backup if I remember well, the second one of them is attached and says: "Can't open application correctly (0xc0000142). Click on 'OK' to close the application"), so I don't know if the Zoek scan finished correctly. I attached the fixlog and zoek-results files.

Thanks for the help again!

 

[argus]

How is the situation now?

 

[Arjan]

I tried it today and I'm still having the same problem unfortunately.. :s May be it worked a little longer but that's hard for me to say now.

 

[argus]

Export bookmarks from Firefox
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Export bookmarks from Chrome
https://support.google.com/chrome/answer/96816?hl=en



Uninstall Firefox from Control Panel and click start > search > %appdata% click Roaming and remove folder Mozilla.

Uninstall Chrome

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Click Start, copy %localappdata% click Local and remove folder Google




Download Firefox
https://www.mozilla.org/en-US/firefox/new/

Download Chrome
https://www.google.com/intl/en/chrome/browser/desktop/

 

[Arjan]

I followed the steps. I'll try to see tomorrow if the internet keeps working for longer than 3,5 hours. I will let you know.

 

[Arjan]

Unfortunately the problem is still occuring in the Firefox browser. I will try Chrome tomorrow but I doubt if it will work..

 

[Arjan]

Today I tried Chrome and I had the same problem. But with Chrome not only the internet pages do not load but sometimes also the browsers itself doesnt work properly. E.g. when I try to change to a different tab, it takes a long time and it says Chrome doesn't respond. I've always had problems with Chrome on this computer, I really don't know why.

 

[argus]

Reset Google Chrome to default

http://malwaretips.com/blogs/reset-chrome-settings/

 

[Arjan]

Thank you for your persistance!

I have attached the reports.

 

[argus]

How is the situation now?

 

[Arjan]

I'm still having the same problem..

 

[argus]

Reset your router.

 

[Arjan]

Which router? Because I am using different internet connections (at different locations)

 

[argus]

I have no more ideas, sorry.