Solved Provider Virus wont leave

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
I tried everything on the guide but nothings working if it still continues ill have to wipe everything from my computer
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




warning.gif
Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
there is an error when i try to upload the file so should i just reply by copy pasting it on the reply?
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
ok i think it started to work
 

Attachments

  • FRST_01-04-2015_17-40-23.txt
    49.3 KB · Views: 106
  • Addition_01-04-2015_17-40-23.txt
    49.3 KB · Views: 35

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
these are the two that show up
 

Attachments

  • FRST_01-04-2015_17-40-23.txt
    71.6 KB · Views: 87
  • Addition_01-04-2015_17-40-23.txt
    49.3 KB · Views: 20

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
the ads are gone but i cant use the search bar/quick search bar for some reason i can only search by going to the google home page
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
i managed to fix google chrome and now everything works again. thank you for you help.
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
never mind provider sudden came back i dont know what happened but it showed up the second i closed firefox
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
uninstalling and reinstalling them seem to get rid of them but im not sure if its just temporary.
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
what should i take a picture of? when i notice my window running slowly i usually restart it and when i open it again provider was on it again. when i uninstall it and reinstall firefox again it is gone but after a while if i close my window again and reopen it is back on firefox. i havent tried it on chrome yet as i dont use chrome as my main browser. uninstalling and reinstalling is a temporay solution to get rid of it i also notice when provide goes back on i get a message saying something like the page cannot load because of a proxy and the only way i can get it to work is by going to internet properties/connection tab/lan settings then unchecking the box saying use a proxy server for your lan
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Maxit64

New Member
Thread author
Verified
Mar 31, 2015
25
here are the files
 

Attachments

  • FRST_05-04-2015_00-32-31.txt
    71.7 KB · Views: 30
  • Addition_05-04-2015_00-32-31.txt
    47.8 KB · Views: 77

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