1. Before you start!
    All given instructions in this forum are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar issues, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.

    Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
    We strongly advise you to backup any personal files and folders before you start.

Removing Qov6

Discussion in 'Malware Removal Assistance' started by JamesD, Jun 9, 2013.

  1. JamesD

    JamesD New Member

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    Hi,

    I have the Qvo6 bug on my PC, and have not been able to remove it. Please see above description of the problem, and the actions I've taken. I've tried all the steps suggested by Malware Tips, with no success.

    I'd be VERY, VERY grateful if you could suggest what I can do to get rid of this problem!?!

    Thanks,

    James
     
  2. Jack

    Jack Administrator MalwareTips Staff

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    Hi and welcome to the MalwareTips.com forums!

    I'm Jack and I am going to try to assist you with your problem. Please take note of the below:
    • I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for this issue on this machine!
    • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Refrain from running self fixes as this will hinder the malware removal process.
    • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
    Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


    Before we start:
    Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    Because of this, I advise you to backup any personal files and folders before you start.
    [hr]

    STEP 1: Run a scan with AdwCleaner

    <ol><li>Download AdwCleaner from the below link.
    <><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download AdwCleaner on your computer)</li>

    <li>Close all open programs and internet browsers.</li>
    <li>Double click on <>adwcleaner.exe</> to run the tool.</li>
    <li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
    <li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
    <li>Please post the contents of that logfile with your next reply.</li>
    <li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
    </ol>
    <hr/>

    STEP 2: Run a scan with Junkware Removal Tool

    1. Please download Junkware Removal Tool to your desktop from the following link:
      JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download Junkware Removal Tool on your computer)
    2. Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
    3. The tool will open and start scanning your system
    4. Please be patient as this can take a while to complete depending on your system's specifications
    5. On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
    6. Post the contents of JRT.txt into your next reply
    [hr]
    What's next?

    Add the following logs to your next post (You can find here details on how to use the Attachment System):
    1.AdwCleaner log
    2. Junkware Removal Tool log
    4.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
     
    Last edited: Mar 13, 2014
  3. JamesD

    JamesD New Member

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    Hi Jack,

    Thanks for these links. I've run both malware programs, and it seems to have fixed the problem! When I open the IE browser, the Qov6 search page no longer shows up. So it looks like it's resolved. Thanks very much for your help with this!

    Below is the result for AdwCleaner (below that is the result for Junkware Removal):

    # AdwCleaner v2.303 - Logfile created 06/12/2013 at 17:15:12
    # Updated 08/06/2013 by Xplode
    # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
    # User : James&Gau - RI
    # Boot Mode : Normal
    # Running from : C:\Users\James&Gau\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WNRB4XB0\AdwCleaner.exe
    # Option [Delete]


    ***** [Services] *****


    ***** [Files / Folders] *****

    Deleted on reboot : C:\Program Files (x86)\VideoDownloadConverter_4z
    File Deleted : C:\Users\Public\Desktop\eBay.lnk
    File Disinfected : C:\Users\James&Gau\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
    File Disinfected : C:\Users\James&Gau\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer.lnk
    File Disinfected : C:\Users\James&Gau\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk
    Folder Deleted : C:\ProgramData\eSafe
    Folder Deleted : C:\ProgramData\Tarma Installer
    Folder Deleted : C:\Users\James&Gau\AppData\Local\VideoDownloadConverter_4z
    Folder Deleted : C:\Users\James&Gau\AppData\LocalLow\VideoDownloadConverter_4z
    Folder Deleted : C:\Users\James&Gau\AppData\Roaming\eIntaller

    ***** [Registry] *****

    Key Deleted : HKCU\Software\1ClickDownload
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
    Key Deleted : HKLM\Software\Classes\Installer\Features\90C64EA18BA25EE488BF80DCF07F2FFD
    Key Deleted : HKLM\Software\Classes\Installer\Products\90C64EA18BA25EE488BF80DCF07F2FFD
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2D3826A1-F3E8-45D6-94B5-C26D8EC0073B}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3EE17DD1-E28B-4AED-A3B2-9C29CB2C19D6}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{886F93AD-3CBB-4424-8442-A7340243540F}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{AA289DBC-59B6-40A5-AC7D-C90DF850289C}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CA723163-6FAD-43D4-8B93-0D8C52BD9974}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{F1F328EB-F5A5-432B-A54C-05F3EF5B0BD8}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FB0E8A09-F08C-44CF-9E15-97ADAC016248}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FE8DBB09-C3D3-4477-80CB-D38914B94BB8}
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin.1
    Key Deleted : HKLM\Software\Desksvc
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2F4D7835-42B0-4BA7-9587-1B01393F78EE}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{ED345812-2722-4DCA-9976-D01832DB44EE}
    Key Deleted : HKLM\Software\qvo6Software
    Key Deleted : HKLM\Software\V9
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2A1260C1-2964-453F-B0BA-FA429472EB5F}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{363D5C92-10DC-4287-93E5-1832EECC48EC}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3B41BE90-F731-4137-AFF3-2CA951E7F0D9}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4128C64D-F0DD-4811-9405-D22294E8151F}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{66292684-B2C2-4C7C-B3D2-BF446E30744C}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{69407823-3494-4400-8D49-612549E8F4EE}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6BFF4BCB-7A73-45A7-AC4C-389A34E1D1EF}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8FCA5302-6D6D-4645-BF99-D43CF76CE474}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DD385519-22E7-4BE2-8A8D-35C66DF4858E}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DF84E609-C3A4-49CB-A160-61767DAF8899}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{ED345812-2722-4DCA-9976-D01832DB44EE}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{DF84E609-C3A4-49CB-A160-61767DAF8899}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\VideoDownloadConverter_4zbar Uninstall
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{30CBDB40-5B21-481B-A09B-F87CEF73F020}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3436BC13-C898-4775-B1EA-BA224587010D}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{89B7AE32-9C52-41D6-A64D-14D7BDEC9C58}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{952EEDFD-A98B-4670-9BDD-3634C8846FC1}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
    Key Deleted : HKLM\SOFTWARE\Tarma Installer
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{93A3111F-4F74-4ED8-895E-D9708497629E}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [VideoDownloadConverter Search Scope Monitor]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [VideoDownloadConverter_4z Browser Plugin Loader]

    ***** [Internet Browsers] *****

    -\\ Internet Explorer v9.0.8112.16483

    [OK] Registry is clean.

    *************************

    AdwCleaner[S1].txt - [444 octets] - [12/06/2013 17:13:32]
    AdwCleaner[S2].txt - [10749 octets] - [12/06/2013 17:15:12]

    ########## EOF - C:\AdwCleaner[S2].txt - [10810 octets] ##########

    And here's the result for Junkware Removal:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 4.9.4 (05.06.2013:1)
    OS: Windows 7 Home Premium x64
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values

    Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-715711297-2464006633-2691640874-1001\Software\Microsoft\Internet Explorer\Main\\Start Page



    ~~~ Registry Keys

    Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{cf6e4b1c-dbde-457e-9cef-ab8ecac8a5e8}



    ~~~ Files



    ~~~ Folders

    Successfully deleted: [Folder] "C:\Program Files (x86)\video download converter"
    Successfully deleted: [Folder] "C:\Program Files (x86)\videodownloadconverter_4z"



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Wed 12/06/2013 at 17:47:46.67
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Thanks again!

    James
     
  4. Jack

    Jack Administrator MalwareTips Staff

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    Glad that I could help James, do any other issues on this machine?
    If no, then Welcome to the MalwareTips.com forums, and stay safe!
     

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