Run Dll Error - Open Candy

[Mimi3]

I need help removing this annoying pop-up message which has been appearing since I removed an apparent virus(es) yesterday (Open Candy?) from my laptop. Using advice I read on another site, I ran 2 programs to remove the viruses (Eset Online Scan and AdwCleaner), rebooting after each - computer immediately improved speed. However, I was left with this nasty pop-up dll error:

"There was a problem starting C:\Users\Kelly\AppData\Roaming\OpenCandy\F66C54AC8D734A39E3\OCBrowserHelper_1.0.5.112.dll"

I spent a good deal of this afternoon browsing for solutions and tried two different "fix-its" supplied by Open Candy software supposedly designed to remove this errant thread - but no, it is still there (and yes, I did run the scans again after running the fix-it's just in case...all good except for the run dll error).

Ideas? Help? And I'm not very techy...

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
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STEP 1: Run a scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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[Mimi3]

Thank you so much for your help. I've attached the files.

 

[kuttus]

I am not able to find anything called OpenCandy in this logs..... Just reboot your computer and check if you are getting this error on your computer. If you are getting it please send me a screenshots of it....

To Take Screen Of Your Screen.

1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button
   
   , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save

Add this Saved File in your next Replay

 

[Mimi3]

I've attached the screen photo for you - thanks again.

 

[kuttus]

Are you getting this Error when you try to open any applications?

 

[Mimi3]

No, it just appears ever so often (maybe every 20 minutes?). Appears if I am online or offline.

 

[kuttus]

STEP 1: Clean your temporary files to gain more hard drive space and remove the junk files

1. Download Ccleaner from the below link:
   CCLEANER DOWNLOAD LINK (This link will automatically download Ccleaner on your computer)
2. Install Ccleaner by following the prompts
3. Start Ccleaner and the following should be selected by default, if not, please select:
   
   
4. Click
   
   and choose
   
5. Uncheck
   
6. Then go back to
   
   and click
   
   to run it.
7. Exit CCleaner.

 

[Mimi3]

I am trying to do what you suggest but step 5 appears as an "image" - what am I supposed to "uncheck" in step 5?

 

[kuttus]

Just proceed with default settings.

 

[Mimi3]

Ok - ran the cleaner and rebooted. Same pop-up appeared within 5 minutes of reboot.

 

[kuttus]

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Type OpenCandy into the Search: field in FRST then click the Search File(s) button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Mimi3]

Ok - attaching file.

 

[kuttus]

STEP 1: Run a scan with AdwCleaner

1. Download AdwCleaner from the below link.
   ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
   
2. Close all open programs and internet browsers.
3. Double click on adwcleaner.exe to run the tool.
4. Click on Scan,then confirm each time with Ok.
5. After the Scan is Over press on Clean ,then confirm each time with Ok.
6. Your computer will be rebooted automatically. A text file will open after the restart.
7. Please post the contents of that logfile with your next reply.
8. You can find the logfile at C:\AdwCleaner[S1].txt as well.

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STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

 

[Mimi3]

It took a while, but the pop up box appeared again - same message. I've attached the files from the programs.

 

[kuttus]

Just reboot the computer and check how it is going now...

 

[Mimi3]

Rebooted and after about 20 minutes later...back again. Took a screenshot.

 

[kuttus]

Please run Run Autoruns and send me the screenshots of the Tab Scheduled Task, Winlogon and Internet Explorer.


To Take Screen Of Your Screen.

1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button
   
   , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save

Add this Saved File in your next Replay

 

[Mimi3]

OK - looks like maybe we found something this time?? *fingers crossed*

 

[kuttus]

Found it...

Go to Scheduled Task and Uncheck Open Candy from there. You can Uncheck All those Yellow once in all Tabs........

I am sure now it will be Fixed.........