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Search Protect by Conduit....Removal help please?!

Discussion in 'Malware Removal Assistance' started by Mitramonday, Dec 9, 2013.

  1. Mitramonday

    Mitramonday New Member

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    [attachment=6496][attachment=6497][attachment=6498]

    I went into my Programs/Features to check for items I didn't recognise - and discovered via Microsoft Forum that Search Protect by Conduit is a malware. When I try to remove it, I get a pop-up box telling me I do not have sufficient access to uninstall it and to contact my systems administrator. I am the ONLY person who uses this computer....so who is my systems administrator?! I don't appear to have any of the other things like BrotherSoft Extreme2 B1 Toolbar, Search Protected by conduit, Conduit Apps Toolbar? As you can probably tell from this post, I am a self-confessed techno-phobe, so any answers in words of one syllable, please?!
     

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  2. TwinHeadedEagle

    TwinHeadedEagle Malware Removal Expert MalwareTips Staff

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    Hi,


    Please download AdwCleaner by Xplode and save to your Desktop.

    Double click on AdwCleaner.exe to run the tool.
    • Click on the Scan button.
    • After the scan has finished click on the Clean button.

    Press OK when asked to close all programs and follow the onscreen prompts.
    Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

    • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    • Post logfile will also be saved in the C:\AdwCleaner folder.


    Then...


    Re-run FRST, check Addition.txt, press Scan and attach both reports.
     

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