Solved supporter 1.80 + more removal. I'm out of my depth!

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Suglets

New Member
Thread author
Aug 30, 2014
4
Hello,
Thank you all for your fantastic website and the amount of help you've given everyone so far! I've attempted to help a friend who's gotten their laptop in all sorts of trouble with viruses. I've run FRST and attached the logs below. Looking through them it would appear that there is a lot of work ahead of us.

Kind Regards,
Julian.
 

Attachments

  • Addition.txt
    26 KB · Views: 143
  • FRST.txt
    58.2 KB · Views: 80

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




remove%20outdated.jpg
Uninstall some programs

We need to uninstall some programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • AVG-Anti-Virus Packages
  • MapsGalaxy Internet Explorer Toolbar
  • Supporter 1.80
  • WindowsMangerProtect20.0.0.722
After completing uninstalls, please manually reboot your machine!




FRST.gif
Fix with Farbar Recovery Scan Tool

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This fix was created for this user for use on that particular machine.
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Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.




51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

Attachments

  • fixlist.txt
    9.4 KB · Views: 90

Suglets

New Member
Thread author
Aug 30, 2014
4
I managed to remove AVG and WindowsMangerProtect20.0.0.722 without an issue however for the other 2 I received the following error messages.
While trying to remove MapsGalaxy Internet Explorer Toolbar I received the following error message.
upload_2014-8-31_12-46-49.png
and while trying to remove supporter 1.80 I received a similar error shown below.
upload_2014-8-31_12-49-42.png
followed by the message window below on the second attempt to uninstall supporter 1.80
upload_2014-8-31_12-50-25.png

It may have something to do with the fact that the owner of this machine deleted a lot of the folders and files associated with these two programs before I got to the machine.

For your information I've also attached and uploaded a new FRST scan file.
 

Attachments

  • FRST.txt
    55.9 KB · Views: 109

Suglets

New Member
Thread author
Aug 30, 2014
4
Sorry I've been away for a few days. Here is the log files.
 

Attachments

  • AdwCleaner[S0].txt
    11.6 KB · Views: 77
  • Fixlog.txt
    23.5 KB · Views: 90
  • Malwarebtes.txt
    5.4 KB · Views: 193

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
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TFC - to clean unneeded temporary files.
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Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
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Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
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McShield - to prevent infections spread by removable media.
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CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
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FiheHippo.com Update Checker - to keep your programs up-to-date.
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Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
 
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