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    All given instructions in this forum are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar issues, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.

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Unable to remove the MyInfotopia Plugin

Discussion in 'Malware Removal Assistance' started by waterloox, Jan 15, 2014.

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  1. waterloox

    waterloox New Member

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    Operating System:
    Windows 7
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    Α couple of weeks ago, initial signs same as current ones
    Current issues and symptoms:
    unwanted advertisements
    Steps taken in order to remove the infection:
    I have followed all the instructions in the related post in order to remove it and I have used AdwCleaner as well as Malwarebytes Anti-Malware Free in order to scan and clean my computer.
    What scan logs have you uploaded to this post?:
    • FRST scan log
    I have followed all the instructions on this post in order to remove the MyInfotopia Plugin.
    I wasn't able to find any program or expansion called You-Bar by WW3 LLC,MyInfotopia when following the first (Uninstall MyInfotopia program from your computer) and second step (Remove MyInfotopia pop-up ads from Chrome). I did however remove some suspicious looking programs and expansions from Chrome.
    Then, I used AdwCleaner in order to scan and clean my computer and rebooted it, but the problem was not solved. Then I downloaded Malwarebytes Anti-Malware Free, used it as well and restarted my computer. The problem was once again not solved.

    I now downloaded HitmanPro,in order to follow the same process but other than that, I have no idea what to do. Please help me?
     

    Attached Files:

  2. kuttus

    kuttus Active Member

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    Hi and welcome to the MalwareTips.com forums!

    I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
    • I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for this issue on this machine!
    • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Refrain from running self fixes as this will hinder the malware removal process.
    • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
    Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


    Before we start:
    Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    Because of this, I advise you to backup any personal files and folders before you start.
    ------------------------------------------------------------------------------------------------------------------------------

    Are you facing this issue in Google Chrome Only? Or Is it happening in any other Browsers?
     
  3. waterloox

    waterloox New Member

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    Thank you so much for your reply!:) I've checked and noticed that the problem is happening only in Google Chrome and Mozilla Firefox. It doesn't seem to be affecting Internet Explorer.
     
  4. kuttus

    kuttus Active Member

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    STEP 1: Run a scan with AdwCleaner

    1. Download AdwCleaner from the below link.
      ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
    2. Close all open programs and internet browsers.
    3. Double click on adwcleaner.exe to run the tool.
    4. Click on Scan,then confirm each time with Ok.
    5. After the Scan is Over press on Clean ,then confirm each time with Ok.
    6. Your computer will be rebooted automatically. A text file will open after the restart.
    7. Please post the contents of that logfile with your next reply.
    8. You can find the logfile at C:\AdwCleaner[S1].txt as well.
    ------------------------------------------------------------------------------------------------------------------------------

    STEP 2: Run a scan with Junkware Removal Tool

    Please download Junkware Removal Tool to your desktop from here
    • Turn off your antivirus software now to avoid potential conflicts
    • Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
    • The tool will open and start scanning your system
    • Please be patient as this can take a while to complete depending on your system's specifications
    • On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
    • Post the contents of JRT.txt into your next reply

    [hr]
     
  5. ImtheBest

    ImtheBest Regular Member

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    Try Removing it with Revo Uninstaller its very good for removing stuff
     
  6. kuttus

    kuttus Active Member

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    Yes it is... :)
     
  7. waterloox

    waterloox New Member

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    I have already run a scan with AdwCleaner and cleaned my computer, but i didn't save a file because I didn't know I needed to back then and now when I run the AdwCleaner scan, it doesn't find anything in my computer. Is it possible that the file was saved in my computer automatically the first time? Where can I find it?
    Other than the MyInfotopia Plugin there's this plugin or something that makes some words green links (ads basically) and it's caused by an extension on google chrome that I'm not able to delete. The extension is called DaoowNSaVe 5.2 (ID: pjgmdjnhnfgdpocdnmhpodcbicnbneef
    Loaded from: C:\ProgramData\acelhigliplmnapholofacgocdmfhfda\) and everytime I delete it, it doesn't help because it's activated and installed once I open Google Chrome again! I don't know if this is the same as the MyInfotopia plugin, it leads me to this site when I click about information (http://advertising-support.com/why.php?type=1&zone=287609&pid=1546). And in that site, it says: "You currently have the following software installed: safesaver extension". However I can't find that extension anywhere?
    I'm running a scan with Junkware Removal Tool right now and I'll be posting the contests of it as soon as it ends.
     
  8. waterloox

    waterloox New Member

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    Finished the scan with Junkware Removal Tool
     

    Attached Files:

    • JRT.txt
      File size:
      75.1 KB
      Views:
      110
  9. kuttus

    kuttus Active Member

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    So are you still having trouble with that Ads?
     
  10. waterloox

    waterloox New Member

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    I think I've resolved the MyInfotopia plugin problem, but I now have a problem with the safesaver extension.. I delete it, then I open my browser again and it's still there although it doesn't appear in the extensions list! It only appears there again, once I restart my computer.. I located and deleted the folder where the extension is located, but the problem remains:-(
     
  11. kuttus

    kuttus Active Member

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    Are you trying to remove safesaver?
     
  12. waterloox

    waterloox New Member

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    Οh, I managed to finally remove every ad malware from my computer! Thank you for all of your help!:)
     
  13. kuttus

    kuttus Active Member

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    You are most welcome..........



    Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

    For XP
    How to create a Restore Point in XP
    Delete all restore points except the most recent one

    For Vista
    Create a restore point
    Delete all but the most recent restore point

    For Windows 7
    Create a restore point
    Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

    [hr]

    Keep your system updated
    • Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
    • Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
    • Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here
    [hr]

    I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

    In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.


    Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
    [hr]
    Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

    Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
    • KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
    • AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
    • NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
    • Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

    Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

    Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

    Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask :)


    What's next?
    1. Bulild up your malware defenses by starting a new thread in Security Configuration Wizard forum.
    2. Learn how to avoid malware by reading this article How to easily avoid malware
    3. Be an active member in the MalwareTips community! [​IMG]



    [​IMG]
    My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
     
  14. kuttus

    kuttus Active Member

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    This thread is now closed.
    Reason: Issue Resolved

    The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair.

    DO NOT use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.


    All members requesting Malware Removal Assistance are required to follow all procedures in the thread

    [​IMG] [​IMG]
    My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
     

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