Helllo,
My name is
Argus and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Uninstall some programs
We need to uninstall some unwanted/unneeded programs.
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
MySafeProxy for Internet Explorer
Software Version Updater
After completing uninstalls,
please manually reboot your machine!
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached
fixlist.txt file and save it to the Desktop:
Both files,
FRST and
fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Fix with AdwCleaner
Please download
AdwCleaner by Xplode and save the file to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Follow the prompts and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
