Solved "Your computer has been blocked" ransomware infection

[Geo6]

Please assist me in running the logs you will need to view, once in safe mode, my pc doesn't seem to have any functionality. It will allow me to get to task manager with cntrl+alt+del. Thanks in advance for your help!!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Please print these instruction out so that you know what you are doing

• Download OTLPENet.exe to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
  
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Wait for the CD to detect your hardware and load the operating system
• Your system should now display a Reatogo desktop
  Note : as you are running from CD it is not exactly speedy
• Insert the USB with FRST
• Locate the flash drive with FRST and double click
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[Geo6]

Thanks....i've downloaded the files (OTLPENet.exe and FRST) to my laptop, will make the disks tonight and run them on my desktop when i get home.

 

[Geo6]

Is it ok to create the OTLPENet disc on my laptop (windows 7) and then use it to boot my infected dell pc (windows XP)?

 

[Geo6]

It ran fine. Attached is FRST.txt

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[Geo6]

Here it is....

 

[TwinHeadedEagle]

How is your PC now?

 

[Geo6]

Still boots with the "your computer has been blocked"

 

[Geo6]

I still have the malware. I noticed the fixlst.txt file looks like a restore point back to March 11 at 17:11? I first got the malware about 8:00 that morning. Would going to an earlier restore point be worth a try?

 

[TwinHeadedEagle]

Let's try with earlier restore point.

 

[Geo6]

Here's the fixlog.txt. Unfortunately, I tried to boot the pc normally and still get the "computer is blocked" screen.

 

[TwinHeadedEagle]

What exactly happens when you try to boot normally?

 

[Geo6]

Starts windows normally, loads my desktop and my mcafee....then screen goes white and the malware covers the entire desktop with the "your computer has been blocked" screen

 

[TwinHeadedEagle]

What is the name of this malware? Can you make a good picture?

 

[Geo6]

Here is a pic of my screen. I noticed in most posts that people are saying it is asking for a payment of $300.....mine is asking for $500......could this be a new and nastier version?

 

[TwinHeadedEagle]

FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Copy user32.dll into the Search: field in FRST then click the Search Files button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Geo6]

search.txt attached.

 

[TwinHeadedEagle]

Let's try this:

 

[Geo6]

sorry, had to listen in on a meeting for work. attached is the latest fixlog. tried to boot normally, but still getting the malware.