If you have received an email claiming that your LifeLock subscription has been renewed and that you have been charged a certain amount, be careful. It could be a scam.
Scammers are sending fake LifeLock scam emails like the ones below to potential victims, claiming they have been charged for a subscription renewal. The aim of the scam emails is to frighten and trick potential victims into calling the fake Norton customer service telephone number in them, which connect them to the scammers.
The scammers will pretend to be a Norton customer service representatives and try to trick potential victims into disclosing their account credentials, personal and financial infomation. Once they have collected their potential victims’ information, they will use it fraudulently.
What Is the LifeLock Subscription Renewal Email Scam?
The LifeLock subscription renewal email scam is a phishing scheme that targets LifeLock customers or users who may have used LifeLock services in the past. LifeLock is a company that provides identity theft protection services and is owned by Norton.
The scam emails claim that the recipients have been charged for a LifeLock subscription renewal and that they need to call a certain number to cancel or dispute the charge.
The emails may look legitimate and use the logos and names of LifeLock and Norton, but they are not from the real companies. They are from scammers who want to steal your personal and financial information.
How the Scam Works
The scam works by exploiting the fear and confusion of the recipients who may think that they have been charged for a service they did not authorize or renew.
The scam emails may also create a sense of urgency by stating that the charge is non-refundable or that it will affect their credit score. The recipients may be tempted to call the number provided in the emails to cancel or dispute the charge. However, if they do so, they will not reach the real Norton customer service, but a scammer who will pretend to be one.
The scammer will ask for their account credentials, such as their email address and password, as well as their personal and financial information, such as their name, address, credit card number, bank account number, etc.
The scammer may also ask for remote access to their computer or device to “verify” their identity or “fix” their issue. If the recipients provide any of this information or access, they will expose themselves to identity theft and fraud.
What To Do If You Have Fallen Victim
If you have fallen victim to this scam, you should take immediate action to protect yourself and your accounts. Here are some steps you can take:
- Contact your bank or credit card company and report the fraudulent charge. Ask them to cancel your card and issue you a new one.
- Change your passwords for your email account and any other online accounts that may be linked to it.
- Contact LifeLock or Norton directly and inform them of the scam. Do not use the number or link provided in the scam email, but look for their official contact information on their websites or other trusted sources.
- Scan your computer or device for malware and viruses using Malwarebytes Anti-Malware.
- Report the scam email to your email provider and mark it as spam or phishing.
- Report the scam to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
- Report the scam to your local law enforcement agency.
Check if you’re device is infected with malware
The LifeLock Subscription Renewal Email Scam may contain malware within the attachments or links that appear in the body of the email. By interacting with the malware — for example, opening or downloading an attachment that contains a malicious payload — the user may unknowingly infect their device or network, enabling attackers to gain access to protected applications and data.
To check your computer or phone for Trojans, browser hijackers, or other malware and remove them for free, you run a scan with Malwarebytes Free.
Malwarebytes runs on Windows, Mac, and Android. Click the tab below for the device you want to scan, then follow the steps to remove any malware it finds.
Scan Your Computer with Malwarebytes for Windows
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Malwarebytes Free for WindowsScans and removes malware at no cost-
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
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Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
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Malwarebytes will now install on your device. This usually takes under a minute.
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When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
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On the final screen, click Open Malwarebytes to launch the program.
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Enable “Scan for Rootkits”
Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.
In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.
Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
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Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
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Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.
That’s it — your Windows computer is now free of trojans, adware, browser hijackers, and other malware.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
Scan Your Mac with Malwarebytes for Mac
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.
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Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes PremiumMalwarebytes Free for MacScans and removes malware at no cost -
Open the Malwarebytes setup file
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
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Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
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Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
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Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
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Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
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Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, your Mac is clean.
That’s it — your Mac is now free of adware, browser hijackers, and other malware.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan Your Phone with Malwarebytes for Android
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for AndroidMalwarebytes for AndroidScans your phone and removes malware at no cost -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
Tap on “Got it” to proceed to the next step.
Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
Tap on “Allow” to permit Malwarebytes to access the files on your phone.
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Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
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Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
That’s it — your Android device is now free of malicious apps, adware, and browser redirects.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
- Ask for help in our Mobile Malware Removal Help & Support forum.
Conclusion
The LifeLock subscription renewal email scam is a phishing scheme that tries to trick you into calling a fake Norton customer service number and giving away your personal and financial information. Do not fall for it. Always be suspicious of unsolicited emails that claim you have been charged for something you did not authorize or renew. Always verify the sender’s identity and contact information before responding or clicking on any links. Always protect your account credentials and personal and financial information from strangers. Always report any suspicious or fraudulent activity to the authorities and your service providers.
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