Remove Bonussurvey.com pop-up ads (Virus Removal Guide)

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Written by: Stelian Pilici

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If you are seeing pop-up ads from Bonussurvey.com whenever you are opening a new tab within Internet Explorer, Firefox and Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
[Image: Bonussurvey.com pop-up ads]
The Bonussurvey.com pop-up happens regardless of the web browser or search engine, and if you are seeing ads from Bonussurvey.com whenever you are doing a Google search or visiting a website, then your computer may be infected with adware or a potentially unwanted program.
This infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.

The Bonussurvey.com pop-up ads are caused by an ad-supported (users may see additional banner, search, pop-up, pop-under, interstitial and in-text link advertisements) cross web browser plugin for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. This malicious browser extensions is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.
When the malicious browser extension is installed, whenever you will click on a link or open a new tab within Internet Explorer, Firefox or Google Chrome, Bonussurvey.com will pop-up asking you to complete a survey.
Usually the Bonussurvey.com pop-up will promise the user a prize (eg: iPhone, iPad, MacBook Air or another product) if they complete the survey, however in reality for each survey you complete, these cyber criminals will get some sort of revenue.
Furthermore, if you agree to take this survey, you’ll at the end have to enter your phone number and by completing the survey you automatically agree that you will pay $5 a week for a service you definitely do not need.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this Bonussurvey.com pop-up ads. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove Bonussurvey.com pop-u ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove Bonussurvey.com pop-ups from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall Bonussurvey.com malicious programs from your computer
STEP 2: Remove Bonussurvey.com pop-up ads from Internet Explorer, Firefox and Chrome
STEP 3: Remove Bonussurvey.com adware with AdwCleaner
STEP 4: Remove Bonussurvey.com browser hijackers with Junkware Removal Tool
STEP 5: Remove Bonussurvey.com pop-up virus with Malwarebytes Anti-Malware Free
STEP 6: Double-check for the Bonussurvey.com infection with HitmanPro

STEP 1 : Remove Bonussurvey.com malicious.com programs from your computer

The Bonussurvey.com pop-up ads may be displayed by an adware program that you have recently installed on your computer. In our case Bonussurvey.com pop-ups were installed with the BrowseToSave, SuperLyrics, PassShow, LyricsGet, TidyNetwork.com and WebCake 3.0 programs.
In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall the programs that are responsible for the Bonussurvey.com from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall LyricsSay-1, LyricXeeker, Plus-HD 1.3, BetterSurf, LyricsGet, PassShow, LyricsBuddy-1, AlLyrics, ElectroLyrics-1, a2zLyrics-1, Feven 1.8, Websteroids, ScorpionSaver, HD-Plus 3.5 and any other unwanted or recently installed programs from your computer.
    [Image: Uninstall Bonussurvey.com malicious programs from Windows]

Depending on what program has installed the Bonussurvey.com infection, the above programs may have a different name or not be installed on your computer. If you cannot find the program that is responsible for the Bonussurvey.com redirect, you can proceed with the next step.

If you are having issues while trying to uninstall the Bonussurvey.com malicious programs, you can use Revo Uninstaller to completely remove the unwanted programs from your machine.

STEP 2 : Remove Bonussurvey.com pop-up ads from Internet Explorer, Firefox and Chrome

Remove Bonussurvey.com pop-up ads from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings to remove Bonussurvey.com virus
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove Bonussurvey.com pop-up ads from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings to remove Bonussurvey.com virus
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove Bonussurvey.com pop-up ads from Google Chrome

  1. Remove Bonussurvey.com extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
  2. In the Extensions tab, remove the LyricsSay-1, LyricXeeker, Plus-HD 1.3, BetterSurf, LyricsGet, PassShow, LyricsBuddy-1, AlLyrics, ElectroLyrics-1, a2zLyrics-1, Feven 1.7, Websteroids, ScorpionSaver, HD-Plus 3.5 any other unknown extensions, by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Basically, if you have not installed an extension, you should remove it from your web browser.
    [Image: Bonussurvey.com Chrome extension]

STEP 3: Remove Bonussurvey.com adware from your computer with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the Bonussurvey.com malicious files and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    Picture of AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    Picture of AdwCleaner Scan button
    AdwCleaner will now start to search for Bonussurvey.com malicious files that may be installed on your computer.
  4. To remove the Bonussurvey.com malicious files that were detected in the previous step, please click on the Clean button.
    Picture of AdwCleaner Clean button
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

STEP 4: Remove Bonussurvey.com browser hijacker with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove Bonussurvey.com redirect from Internet Explorer, Firefox or Google Chrome.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the Bonussurvey.com hijacker.
    [Image: Junkware Removal Tool scanning for Bonussurvey.com virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 5: Remove Bonussurvey.com pop-up virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free utilizes Malwarebytes powerful technology to detect and remove all traces of malware including worms, trojans, rootkits, rogues, dialers, spyware and more.

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab,select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Bonussurvey.com malicious files as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Bonussurvey.com virus
  5. When the Malwarebytes scan will be completed,click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing virus]

STEP 6: Double-check for the Bonussurvey.com infection with HitmanPro

Bonussurvey.com may also install a ZeroAccess rootkit on victim’s computer, to detect and remove this malicious program we will perform a scan with HitmanPro.

  1. You can download HitmanPro from the below link, then double-click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro scanner
    HitmanPro installation
  3. HitmanPro will start scanning your computer for Bonussurvey.com malicious files as seen in the image below.
    HitmanPro scan Bonussurvey.com virus
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

Your computer should now be free of the Bonussurvey.com infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove Bonussurvey.com from your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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