Remove “February 2014 Opinion Survey” pop-up virus (Survey Scam)

If you are seeing a February 2014 Opinion Survey pop-up ad within Internet Explorer, Firefox or Google Chrome, then your computer is infected with an adware or a potentially unwanted program.

The February 2014 Opinion Survey infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
The February 2014 Opinion Survey pop-up is caused by an ad-supported (users may see additional banner, search, pop-up, pop-under, interstitial and in-text link advertisements) cross web browser plugin for Internet Explorer, Firefox and Chrome, and distributed through various monetization platforms during installation.
The browser extension responsible for the February 2014 Opinion Survey pop-up is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program. When you install these free programs, they will also install an malicious browser extension as well. Some of the programs that are known to bundle February 2014 Opinion Survey include 1ClickDownload, Superfish, Yontoo and FBPhotoZoom.

When the malicious browser extension is installed, whenever you will click on a link or open a new tab within Internet Explorer, Firefox or Google Chrome, the February 2014 Opinion Survey will pop-up asking you to complete a survey.
Usually the February 2014 Opinion Survey pop-up will promise the user a prize (eg: iPhone, iPad, MacBook Air or another product) if they complete the survey, however in reality for each survey you complete, these cyber criminals will get some sort of revenue.

Furthermore, if you agree to take this survey, you’ll at the end have to enter your phone number and by completing the survey you automatically agree that you will pay $5 a week for a service you definitely do not need.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this February 2014 Opinion Survey adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove February 2014 Opinion Survey pop-up ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove February 2014 Opinion Survey pop-ups from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Remove February 2014 Opinion Survey pop-up ads from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 2: Remove February 2014 Opinion Survey adware with Junkware Removal Tool
STEP 3: Remove February 2014 Opinion Survey pop-up virus with Malwarebytes Anti-Malware Free
STEP 4: Double-check for the February 2014 Opinion Survey infection with HitmanPro
(OPTIONAL) STEP 5: Remove the browser extension responsible for the February 2014 Opinion Survey pop-up ads from Internet Explorer, Firefox and Google Chrome

STEP 1: Remove February 2014 Opinion Survey pop-up ads from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the February 2014 Opinion Survey malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

1. You can download AdwCleaner utility from the below link.
   ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
   
   If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
3. When the AdwCleaner program will open, click on the Scan button as shown below.
   
   AdwCleaner will now start to search for the February 2014 Opinion Survey malicious files that may be installed on your computer.
4. To remove the February 2014 Opinion Survey malicious files that were detected in the previous step, please click on the Clean button.
   
5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
   Please click on the OK button to allow AdwCleaner reboot your computer.

---

STEP 2: Remove February 2014 Opinion Survey adware with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove February 2014 Opinion Survey pop-up ads from Internet Explorer, Firefox or Google Chrome.

1. You can download the Junkware Removal Tool utility from the below link:
   JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
   
   If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the February 2014 Opinion Survey hijacker.
   
   Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
   

---

STEP 3: Remove February 2014 Opinion Survey pop-up virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
2. When the installation begins, keep following the prompts in order to continue with the setup process.
   
3. On the Scanner tab, select “Perform full scan” and then click on the Scan button to start scanning your computer.
   
4. Malwarebytes’ Anti-Malware will now start scanning your computer for February 2014 Opinion Survey malicious files as shown below.
   
5. When the Malwarebytes scan will be completed,click on Show Result.
   
6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
   

---

STEP 4: Double-check for the February 2014 Opinion Survey infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

1. You can download HitmanPro from the below link, then double-click on it to start this program.
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
   
   
3. HitmanPro will start scanning your computer for February 2014 Opinion Survey malicious files as seen in the image below.
   
4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
   
5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
   

---

(OPTIONAL) STEP 5: Remove the browser extension responsible for the February 2014 Opinion Survey pop-up ads from Internet Explorer, Firefox and Google Chrome

If you are still experiencing issues with the February 2014 Opinion Survey pop-up ads in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.

Remove February 2014 Opinion Survey pop-up ads from Internet Explorer

1. Open Internet Explorer, click on the gear icon  (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
   
2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
   
3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
   
4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
5. Close and open Internet Explorer.

Remove February 2014 Opinion Survey pop-up ads from Mozilla Firefox

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
   
2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
   
3. To continue, click Reset Firefox in the confirmation window that opens.
4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove February 2014 Opinion Survey pop-up ads from Google Chrome

1. Remove February 2014 Opinion Survey extensions from Google Chrome.
   Click the Chrome menu   button on the browser toolbar, select Tools and then click on Extensions.
   
2. In the Extensions tab, remove the DP1815, Media Player 1.1, Video Player 1.3, LyricsSay-1, LyricXeeker, Plus-HD 1.3, BetterSurf, LyricsGet, LyricsBuddy-1, AlLyrics, ElectroLyrics-1, a2zLyrics-1, Feven 1.8, Websteroids, ScorpionSaver, HD-Plus 3.5 any other unknown extensions, by clicking the trash can icon.
   Cyber criminals often change the name of malicious extension that is causing the February 2014 Opinion Survey pop-up ads, so if you have not installed an extensions then you should remove it from your web browser.
   If you cannot remove the extension, and under the trash can you can see the “Installed by enterprise policy” text, then you will need to follow our “Remove Installed by enterprise policy extension from Chrome” guide.
   

---

Your computer should now be free of the February 2014 Opinion Survey infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove February 2014 Opinion Survey from your machine, please start a new thread in our Malware Removal Assistance forum.